TN-5305: Supporting and Troubleshooting Windows 11

Course Overview:

This five-day instructor-led course provides IT professionals with the knowledge and skills required to Support and Troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Attendees to TN-5320: Supporting and Troubleshooting Windows 11 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Describe the processes involved in planning and using a troubleshooting methodology for Windows 11
Troubleshoot startup issues and operating system services on a Windows 11 PC
Perform system recovery
Resolve issues related to hardware devices and device drivers
Administer Windows 11 devices
Troubleshoot issues related to network connectivity
Configure Windows 11 devices by using Group Policy
Configure and troubleshoot user settings
Configure and troubleshoot resource access
Implement remote connectivity
Deploy and troubleshoot applications
Maintain Windows 11 devices

Prerequisites:

Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
Microsoft Active Directory Domain Services (AD DS) principles.
Understanding of the Public Key Infrastructure (PKI) components.
Windows Server fundamentals.

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DO-375: Automation with Ansible and Ansible Tower

Course Overview:

Through hands-on labs, you will learn to automate system administration tasks on managed hosts with Ansible, learn how to write Ansible playbooks to standardize task execution, and manage encryption for Ansible with Ansible Vault. This course will also teach you how to deploy and use Red Hat® Ansible Tower to centrally manage existing Ansible projects, playbooks, and roles; perform basic maintenance and administration of the Ansible Tower installation; and configure users and teams and use them to control access to systems, projects, and other resources through role-based access controls. You will learn to use Ansible Tower’s visual dashboard to launch, control, and monitor Ansible jobs; use the Ansible Tower application programming interface (API) to launch jobs from existing templates; automatically schedule Ansible jobs; and dynamically update host inventories.

Course Objectives:

Install and troubleshoot Ansible on central nodes and managed hosts
Automate administration tasks with Ansible playbooks and ad hoc commands
Write effective Ansible playbooks
Protect sensitive data used by tasks with Ansible Vault.
Install and configure Ansible Tower for enterprise Ansible management
Use Ansible Tower to control access to inventories and machine credentials by users and teams
Create job templates in Ansible Tower to standardize playbook execution.
Centrally launch playbooks and monitor and review job results with Ansible Tower

Course Outline:

Introduce Ansible
Deploy Ansible
Implement playbooks
Manage variables and inclusions
Implement task control
Implement Jinja2 templates
Implement roles
Configure complex playbooks
Implement Ansible Vault
Troubleshoot Ansible
Install Ansible Tower and describe Ansible Tower’s architecture
Create users and teams for role-based access control
Create and manage inventories and credentials
Manage projects for provisioning with Ansible Tower
Construct advanced job workflows
Update inventories dynamically and compare inventory members
Maintenance and administration of Ansible Tower

Dates/Locations:

No Events

Duration: 5 Days

Prerequisites:

Become a Red Hat Certified System Administrator, or demonstrate equivalent experience

Target Audience:

This course is designed for Linux system administrators, cloud administrators, and network administrators needing to automate configuration management, application deployment, and intraservice orchestration at an enterprise scale.

TN-125: Introduction to UNIX and Linux

Course Overview:

This hands-on course provides an intensive overview of fundamental UNIX commands that are common to all flavors of UNIX, but the focus is on RedHat. At the end of this course students will have a firm grasp of how the UNIX operating system works, how to accomplish powerful functions using multiple commands & most importantly of all, how to think UNIX. With the skills gained in this course, students can move on to RedHat System Administration I or Linux System Admnistration I.

Attendees of TN-125: Introduction to UNIX and Linux will receive course materials and expert Instruction.

Date/Locations:

Date/Time	Event
11/03/2025 - 11/07/2025 08:00 -16:00	TN-125: Introduction to UNIX and Linux TechNow, Inc, San Antonio TX

Duration: 5 days

Course Objectives:

Unix Overview
Introduction to the UNIX command Line
Managing and controlling access to files
Batch Scripting and tools
Regular Expressions, Pipelines, and IO Redirection
Text File Manipulation
Basic Network Commands
Managing Unix Processes
GNOME Graphical Desktop

Prerequisites:

Basic Knowledge of Computers

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User: trkdashin

Instructor comments: Very knowledgeable

Facilities comments: Nice Hotel

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RH-355: RHCSA Rapid Track Course

Course Overview:

The RHCSA Rapid Track Course is designed for experienced Linux® system administrators who want to expand their technical skill sets and become accredited with the Red Hat® Certified System Administration (RHCSA) certification. To successfully navigate this course, students should have experience with the Linux command line—including the necessary skills to execute common commands, such as cp, grep, sort, mkdir, tar, mkfs, ssh, and dnf—and be familiar with accessing man pages for help. At the completion of the course, students will be adequately prepared to take the RHCSA exam (EX200) .

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Introduce Linux and the Red Hat Enterprise Linux ecosystem.
Run commands and view shell environments.
Manage, organize, and secure files.
Manage users, groups and user security policies.
Control and monitor systemd services.
Configure remote access using the web console and SSH.
Configure network interfaces and settings.
Manage software using DNF
Access security files, file systems, and networks
Execute shell scripting and automation techniques
Manage storage devices, logical volumes, and file systems
Manage security and system access
Control the boot process and system services
Running containers

Prerequisites:

Experience in the field system administration.

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TN-825: Certified Information Security Manager (CISM) Seminar

Course Overview:

The Certified Information Security Manager (CISM) certification program is developed specifically for experienced information security managers & those who have information security management responsibilities. The CISM certification is for the individual who manages, designs, oversees and/or assesses an enterprise’s information security (IS). The CISM certification promotes international practices & provides executive management with assurance that those earning the designation have the required experience & knowledge to provide effective security management & consulting services. Individuals earning the CISM certification become part of an elite peer network, attaining a one-of-a-kind credential. The CISM job practice also defines a global job description for the information security manager & a method to measure existing staff or compare prospective new hires.

This course is designed to assist in your exam preparation for the CISM exam.

Attendees to TN-825: Certified Information Security Manager (CISM) Seminar will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
11/17/2025 - 11/21/2025 08:00 -16:00	TN-825: Certified Information Security Manager (CISM) Seminar TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Objectives:

Information Security Governance (24%)
Establish and/or maintain an information security governance framework and supporting processes to ensure that the information security strategy is aligned with organizational goals and objectives
Information Risk Management (30%)
Manage information risk to an acceptable level based on risk appetite to meet organizational goals and objectives
Information Security Program Development and Management (27%)
Develop and maintain an information security program that identifies, manages and protects the organization’s assets while aligning to information security strategy and business goals, thereby supporting an effective security posture
Information Security Incident Management (19%)
Plan, establish and manage the capability to detect, investigate, respond to and recover from information security incidents to minimize business impact

Prerequisites:

A minimum of five years of information security work experience, with a minimum of three years of information security management work experience in three or more of the job practice analysis areas.

Comments

Latest comments from students

User: tracycampbell

Instructor comments: Dave had great command of the class and the flow of information. The lessons seem relevant to the exam and the course material should assist greatly with passing. As a bonus, his breakdown of PKI helped with my current job requirements.

Facilities comments: The Home2Suites by Hilton was FANTASTIC!

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