IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
08/04/2025 - 08/08/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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Microsoft

The Microsoft platform is arguably the largest component in any IT architecture, and rate of change in this arena makes training in the Microsoft platform a must. TechNow can and does teach the entire gamut of Microsoft technologies, from Servers to application development.

Here is a list of all of our Microsoft courses:

TN-969: Windows Security Administrator Course

Course Overview:

A skills focus enables the student to better absorb the subject matter and perform successfully on the job. This is not death by power point. The course is aligned with information assurance operators and executing hands-on labs to secure Windows systems. Lecture and labs start with quick review of Active Directory and group policy to enforce security mechanisms within the Windows architecture. Students then gain network experience and use sniffing to help exemplify the benefit of learning wired and wireless security configurations. PowerShell is made for SecOps/DevOps automation and students will learn to write PowerShell scripts to automate security operations and Desired State Configuration (DSC). The course concludes with exercising real attack strategies to demonstrate the effectives of properly securing your host.

Attendees to TN-969: Windows Security Administrator course will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Active Directory and BloodHound
Security Controls
PKI
Encryption
Wireless & Network Security and Hardening DNS
802.1x and Endpoint Protection
Firewalls and VPN
PowerShell Scripting
JEA, DSC, Enterprise Security with PowerShell
Windows Attack Strategies

Prerequisites:

Security+
Windows System Administration Skills

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User: bbrabender

Instructor comments: Instructor was very knowledgeable and help more inexperienced users with concepts as well explaining in a way that can be understood.

Facilities comments: N/A

User: dale.r.anderson

Instructor comments: Instructor was well knowlegeable accross alot of domains.

Facilities comments: Pretty good

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TN-5425: Networking with Windows Server 2016

Course Overview:

Course two of a three course series to obtain a Server 2016 MCSA certification. This 5-day course provides the fundamental networking skills required to deploy and support Windows Server 2016 in most organizations. It covers IP fundamentals, remote access technologies, and more advanced content including Software Defined Networking.

The course leads directly to preparing for the(MCSA):Windows Server 2016 exam “70-741: Installation, Storage, and Compute with Windows Server 2016”. It also maps to Microsoft’s course 20741A, and is part of the Server 2016 MCSA certification.

Attendees to TN-5425: Networking with Window Server 2016 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Plan and implement an IPv4 network
Implement Dynamic Host Configuration Protocol (DHCP)
Implement IPv6
Implement Domain Name System (DNS)
Implement and manage IP address management (IPAM)
Plan for remote access
Implement DirectAccess
Implement virtual private networks (VPNs)
Implement networking for branch offices
Configure advanced networking features
Implement Software Defined Networking

Prerequisites:

A basic understanding of networking fundamentals
Experience working with Windows Server 2008 or Windows Server 2012
Experience working in a Windows Server infrastructure enterprise environment
Knowledge of the Open Systems Interconnection (OSI) model
Understanding of core networking topologies and architectures such as local area networks (LANs), wide area networks (WANs) and wireless networking
Basic knowledge of the TCP/IP protocol stack, addressing and name resolution
Experience with and knowledge of Hyper-V and virtualization
Hands-on experience working with the Windows client operating systems such as Windows 8.1 or Windows 10

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VM-325: VMware View: Install, Configure and Manage

Course Overview:

This hands-on training course builds your skills in the VMware View^TM suite of products: VMware View Manager, VMware View Composer, and VMware® ThinApp^TM. Based on customer specification, this course can be based on View 4.x or 5.x, and ThinApp 4.x or 5.x releases.

Attendees to VM-325: VMware View: Install, Configure and Manage will receive TechNow approved course materials and expert instruction.

At the end of this course, you should understand the features and operations of View and be able to:

Install and configure View components
Create and manage dedicated and floating desktop pools
Deploy and manage linked-clone virtual desktops
Configure and manage desktops that run in local mode
Configure secure access to desktops through a public network
Use ThinApp to package applications

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Module 1: Course Introduction
Module 2: Introduction to VMware View
Module 3: View Connection Server
Module 4: View Desktops
Module 5: View Client Options
Module 6: View Administratory
Module 7: Configuring and Managing Linked Clones
Module 8: Local-Mode Desktops
Module 9: Command-Line Tools and Backup Options
Module 10: Managing VMware View Security
Module 11: View Manager Performance and Scalability
Module 12: VMware® ThinApp^TM

Prerequisites:

VM-315: VMware Infrastructure: Install, Configure and Manage
Experience in Microsoft Windows Active Directory Administration
Experience with VMware vSphere^TM
Before attending the course, students must be able to perform the following tasks:
- Create a template in VMware vCenter^TM Server and deploy a virtual machine from it
- Modify a template customization file
- Open a virtual machine console in vCenter Server and access the guest operating system
- Configure Active Directory services

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