IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/04/2024 - 12/06/2024 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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General Unix

Here are the General Unix course offerings:

CL-315: CCSP – Certified Cloud Security Professional Preparation Seminar

Course Overview:

TechNow’s CCSP Certification Preparation Seminar is an accelerated course designed to meet the high demands of the information security industry by preparing students for the industry standard Certified Cloud Security Professional exam. The exam covers (ISC)²’s 6 Domains from the Common Body of Knowledge, which encompass the whole of cloud security.

This course is an intense 5 day program. TechNow has a proven training and certification track record that you can depend on. CCSP test is 125 questions that typically require more comprehension than CISSP questions. The instructor takes time to walk through scenarios that assume comprehensive knowledge of enterprise infrastructures.

Attendees to CL-315: CCSP Certification Preparation Seminar will receive TechNow approved course materials and expert instruction.

The 6 domains of the CCSP CBK:

Architectural Concepts & Design Requirements
Cloud Data Security
Cloud Platform & Infrastructure Security
Cloud Application Security
Operations
Legal & Compliance

Duration: 5 days

Audience: Mid-level to advanced professionals involved with IT architecture, web and cloud security engineering, information security, governance, risk and compliance, and even IT auditing. CCSPs will be responsible for cloud security architecture, design, operations, and/or service orchestration.

DoD 8140: Not Mandated

Course Prerequisites: IT professional with 5 years of experience, 3 years of security experience, and at least 1 year of cloud security experience. GSEC, CISSP, CASP or equivalent experience in managing enterprise infrastructures. CCSP test is 125 questions that typically require more comprehension than CISSP questions. This course is for those who are already qualified at the enterprise level for IT infrastructures, have Cloud experience, and are looking for a Cloud Security certification.

Course Objectives:

Domain 1: Architectural Concepts and Design Requirements

Module 1: Understand cloud computing concepts
Module 2: Describe cloud reference architecture
Module 3: Understand security concepts relevant to cloud computing
Module 4: Understand design principles of secure cloud computing
Module 5: Identify trusted cloud services

Domain 2: Cloud Data Security

Module 1: Understand Cloud Data Life Cycle
Module 2: Design and Implement Cloud Data Storage Architectures
Module 3: Understand and implement Data Discovery and Classification Technologies
Module 4: Design and Implement Relevant Jurisdictional Data Protection for Personally Identifiable Information (PII)
Module 5: Design and implement Data Rights Management
Module 6: Plan and Implement Data Retention, Deletion, and Archival policies
Module 7: Design and Implement Auditability, Traceability, and Accountability of Data Events

Domain 3: Cloud Platform Infrastructure Security

Module 1: Comprehend Cloud Infrastructure Comp
Module 2: Analyze Risks Associated to Cloud Infrastructure
Module 3: Design and Plan Security Controls
Module 4: Plans Disaster Recovery & Business Continuity Management

Domain 4: Cloud Application Security

Module 1: Recognize Need for Training and Awareness in Application Security
Module 2: Understand Cloud Software Assurance and Validation
Module 3: Use Verified Secure Software
Module 4: Comprehend the Software Development Life Cycle (SDLC) Process
Module 5: Apply the Secure Software Development Life Cycle
Module 6: Comprehend the Specifics of Cloud Application Architecture
Module 7: Design Appropriate Identity and Access Management (IAM) Solutions

Domain 5: Operations

Module 1: Support the Planning Process for the Data Center Design
Module 2: Implement and Build Physical Infrastructure for Cloud Environment
Module 3: Run Physical Infrastructure for Cloud Environment
Module 4: Manage Physical Infrastructure for Cloud Environment
Module 5: Build Logical Infrastructure for Cloud Environment
Module 6: Run Logical Infrastructure for Cloud Environment
Module 7: Manage Logical Infrastructure for Cloud Environment
Module 8: Ensure Compliance with Regulations and Controls
Module 9: Conduct Risk Assessment to Logical and Physical Infrastructure
Module 10: Understand the Collection and Preservation of Digital Evidence
Module 11: Manage Communications with Relevant Parties

Domain 6: Legal and Compliance

Module 1: Understand Legal Requirements and Unique Risks Within the Cloud Environment
Module 2: Understand Privacy Issues, Including Jurisdictional Variances
Module 3: Understand Audit Process, Methodologies, and Required Adaptions for a Cloud Environment
Module 4: Understand Implication of Cloud to Enterprise Risk Management
Module 5: Understand Outsourcing and Cloud Contract Design
Module 6: Execute Vendor Management

Dates/Locations: No Events

CL-115: Red Hat OpenStack Administration I: Core Operations for Cloud Operators

Course Overview:

The focus of Red Hat OpenStack Administration I: Core Operations for Cloud Operators (CL110) will be managing OpenStack using both the web-based dashboard and the command-line interface, in addition to managing instances and installing a proof-of-concept environment using Red Hat OpenStack Platform (RHOSP) director. Essential skills covered in the course include configuring Red Hat OpenStack Platform (using the director UI); managing users, projects, flavors, roles, images, networking, and block storage; setting quotas; and configuring images at instantiation.

Attendees to CL-115 Red Hat OpenStack Administration I: Core Operations for Cloud Operators will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Prerequisites:

This course is designed for Linux system administrators, cloud administrators, and cloud operators interested in, or responsible for, maintaining a private or hybrid cloud.

Prerequisites for this course is Red Hat Certified System Administrator (RHCSA) or demonstrate equivalent experience

Course Outline:

Launch an instance
Manage projects, quotas, and users
Manage networks, subnets, routers, and floating IP adresses
Create and manage block and object storage in the OpenStack framework
Customize instances with cloud-init
Deploy scalable stacks
Deploy RedHat OpenStack Platform using RHOSP director

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TN-5202: Microsoft SharePoint 2010 and 2013: Workflows and Designing InfoPath Forms

Course Overview:

SharePoint is the Premier Office Collaboration Server Suite. Two of the most requested features to implement in any SharePoint Server environment is building custom workflows and incorporating InfoPath forms into the site. This course aims to build the average user’s body of knowledge and skill set to allow them to take on some of this responsibility. Students will learn the SharePoint Designer software, a free product, to do these tasks.

Over the course of the two days the users will work on a live SharePoint Server environments making changes to pages, adding pages and making Workflows. They will learn how to build InfoPath forms and migrate them to the SharePoint environment.

Attendees to TN-5202: Microsoft SharePoint 2010/2013: Workflows and Designing InfoPath Forms will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 2 days

Course Objectives:

Identify the basic features of the SharePoint Designer environment.
Create a new subsite.
Add content to a web page.
Use Cascading Style Sheets to format a SharePoint site.
Link web pages.
Add SharePoint components to the site.
Automate business processes with workflows.
Create InfoPath forms.
Import and export forms.
Customize a form layout.
Distribute forms.
Work with a database.

Prerequisites:

Knowledge of HTML not required, but helpful
Basic Computer Skills

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User: golf123

Instructor comments: Mr. Moore knew and presented the course very well. I would definitely take future courses with TechNow.