Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
08/04/2025 - 08/08/2025
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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Course Overview:

PenTest+ is an intermediate-level certification for cybersecurity professionals who are tasked with penetration testing to identify, exploit, report, and manage vulnerabilities on a network. PenTest+ is at the same certification level as CT-395: CySA+. Depending on your course of study, PenTest+ and CySA+ can be taken in any order, but typically follow the skills learned in CT-325: Security+. PenTest+ focuses on offense through penetration testing and vulnerability assessment while CySA+ focuses on defense through incident detection and response. The most qualified cybersecurity professionals have both offensive and defensive skills. Attend Tech Now training for hands-on, instructor led course to prepare you for the CompTIA PT0-002 exam. This exam is hands-on, performance-based questions and multiple choice, to ensure each candidate possesses the skills, knowledge, and ability to perform tasks on systems.

 

 

 

 

What’s Included:

  • 5 days of instructor led in classroom training
  • Labs
  • PenTest+ Courseware
  • Exam Voucher
  • PenTest+ onsite exam scheduling

Course Objectives:

  • Plan and scope penetration tests
  • Conduct passive reconnaissance
  • Perform non-technical tests to gather information
  • Conduct active reconnaissance
  • Analyze vulnerabilities
  • Penetrate networks
  • Exploit host-based vulnerabilities
  • Test application
  • Complete post-exploit tasks
  • Analyze and report pen test results

Dates/Locations:

No Events

Duration: 5 Days

Course Content:

    • Module 01. Planning and Scoping Penetration Tests
    • Module 02. Conducting Passive Reconnaissance
    • Module 03. Performing Non-Technical Tests
    • Module 04. Conducting Active Reconnaissance
    • Module 05. Analyzing Vulnerabilities
    • Module 06. Penetrating Networks
    • Module 07. Exploiting Host-Based Vulnerabilities
    • Module 08. Testing Applications
    • Module 09. Completing Post-Exploit Tasks
    • Module 10. Analyzing and Reporting Pen Test Results

 

Prerequisites:

Target Audience:

This course is designed for cybersecurity professionals tasked with penetration testing and vulnerability management.

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Course Overview:

TN-205: A+ Skills Class provides students with the skills, knowledge and understanding that will enable them to install, configure, upgrade, troubleshoot and repair personal computer systems.  The A+ curriculum is excellent preparation for almost any computer related career or position.  This course lays the foundation for further study in networking and programming.  Designed for the new computer professional who has support knowledge of PC hardware, but needs to expand upon that knowledge.

Attendees to the TN-205: A+ Skills Class will receive TechNow approved course materials and expert instruction.

Please Note:  This course is designed with a focus on skills and is not a preparation course for certification.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Identifying, Adding & Removing System Components
  • Installation, Configuring & System Optimization
  • Diagnosing & Troubleshooting Problems
  • Power Protection & Safety Procedures
  • Motherboards, Processors & Memory
  • Printers
  • Basic Networking
  • Operating System Fundamentals
  • Installation, Configuration & Upgrade
  • Diagnosing & Troubleshooting
  • Networks

Prerequisites:

  • None

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Course Overview:

PA-222: Palo Alto Networks Panorama Essentials Training Class is a two-day course that teaches students to configure and manage the Palo Alto Networks Panorama management server. Through hands-on training, students learn high end skills of how to integrate Palo Alto Networks next-generation firewalls into their network infrastructure and manage them with Palo Alto Networks Panorama management server.This is not a virtualized theoretical course.  This is hands-on, real world in the classroom instructor led with lab assistance, directly relevant to the DoD and Commercial implementations of Palo Alto Networks next-generation firewalls and their enterprise management.

Each student is issued a physical Palo Alto firewall and a Cisco layer 3 switch at their desk.  Real hardware per student for real experience and real skill development.  TechNow provides a very comprehensive client infrastructure that includes Windows, Linux, and multiple packet sniffer agents.

The instructor for this course has been a lead in Unix kernel development to implement firewall and intrusion detection technologies.  Additionally, the instructor has taught several security appliance products and carries several SANS, Cisco, Unix, and Windows certifications.

Attendees to the Palo Alto Networks Panorama Essentials Training Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration 2 days

Course Objectives:  

Students attending this foundational-level training course will gain an in-depth knowledge of how to configure and manage their Palo Alto Networks Panorama management server, including hands-on experience in configuring the security, networking, threat prevention, logging, and reporting features of the Palo Alto Networks Operating System (PAN-OS) through Panorama.

  • Day 1
    • Module 0 – Introduction & Overview
    • Module 1 – Deployment Overview
      • Panorama Solution
      • Functional Overview
      • Architecture Design
    • Module 2 – Interface Configuration
      • Installation
      • Design and Planning
      • Administration Roles
      • Access Control
      • Commit Options
    • Module 3 – Device Groups
      • Device Groups
      • Policies
      • Objects
      • Device Group Commits
    • Module 4 – Templates
      • Template Overview
      • Configure Templates
      • Commits
      • Overrides Commits
  • Day 2
    • Module 5 – Administrative Tools
      • Logging
      • Reporting
      • Managing Devices
    • Module 6 – Log Collection
      • Log Collector
      • Collector Groups
      • Distributed Data Collection
      • Installation and Configuration
    • Module 7 – Deployment Recommendation
      • High Availability
      • Export Configuration
      • Tips and Tricks
      • Best Practices

Prerequisites:

This course is in no way associated with Palo Alto Networks, Inc.

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Course Overview:

TN-542: Establishing a Security Operations Center (SOC) People, Processes, and Technologies is the big picture overview of a SOC, other courses provide a deep dive into the technologies that a SOC may utilize. This course addresses the internal workings of staff, skills required, required authorizations, internal agreements, and setting appropriate expectation levels of a SOC within budget constraints. A SOC is not a one size fits all, the instructor has decades of security experience and brings to the table opportunities to discuss what can work within constraints. Many organizations are coming to the realization that some level of a SOC is now required and to learn just what decisions need to be made: Out-sourced, In-sourced, budgets, capabilities and many more. Students leave with a worksheet of how to progress when they get back to their organization.

TN-542: Establishing a Security Operations Center (SOC) People, Processes, and Technologies – Is a course that incorporates lecture, demos, and group exercises for standing up a Security Operations Center (SOC). Students learn strategies and resources required to deploy, build, and run Network Security Monitoring (NSM) and work roles and flows for a SOC. No network is bullet proof and when attackers access your network, this course will show you options and resources to build a security net to detect, contain, and control the attacker. Examples on what it takes to architect an NSM solution to identify sophisticated attackers and a response strategy. Properly implemented detection and response technologies is integral to incident response and provides the responders timely information and tools to react to the incident. Effective demonstrations are given of Open Source technologies that build up a SOC, but any software can be used and demonstrations are provided to demonstrate technology families not push a specific solution.

TN-542: Establishing a Security Operations Center (SOC) People, Processes, and Technologies demonstrations utilize a cyber range that gives each student in-depth knowledge of monitoring live systems to include: Cisco, Windows, Linux, IoT, and Firewalls; and software and services to provide orchestrate Incident Response, Intelligence Analysis, and Hunt Operations.

Attendees to TN-542: Establishing a Security Operations Center (SOC) People, Processes, and Technologies class will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 2 Days

Course Objective:

    • To provide management an overview of what it takes to stand up a SOC.

Prerequisites:

  • Students should have an understanding of the security field.

Course Outline:

  • What threats does my organization care about?
  • What does a threat look like?
  • What does a threat look like?
  • How to present the SOC internally.
  • Communication with Stakeholders and Executives
  • Leveraging and integrating existing security measures
  • People
    • Establishing a skill matrix and work roles for SOC members
    • Establishing a training path
    • Personnel background requirementsProcesses
  • Processes
    • Alignment to standards: NIST, PCI, HIPAA, etc.
    • Risk related decision trees
    • Playbooks
    • Threat Intelligence Integration
  • Technology – Tool Suites to Support:
    • Ethical Hacking
    • Network Security Monitoring and SIEM
    • Forensics
    • Dashboards
    • Analysis and Hunting
    • Incident Management and Ticketing

 

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