IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
08/04/2025 - 08/08/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-205: A+ Skills Class

Course Overview:

TN-205: A+ Skills Class provides students with the skills, knowledge and understanding that will enable them to install, configure, upgrade, troubleshoot and repair personal computer systems. The A+ curriculum is excellent preparation for almost any computer related career or position. This course lays the foundation for further study in networking and programming. Designed for the new computer professional who has support knowledge of PC hardware, but needs to expand upon that knowledge.

Attendees to the TN-205: A+ Skills Class will receive TechNow approved course materials and expert instruction.

Please Note: This course is designed with a focus on skills and is not a preparation course for certification.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Identifying, Adding & Removing System Components
Installation, Configuring & System Optimization
Diagnosing & Troubleshooting Problems
Power Protection & Safety Procedures
Motherboards, Processors & Memory
Printers
Basic Networking
Operating System Fundamentals
Installation, Configuration & Upgrade
Diagnosing & Troubleshooting
Networks

Prerequisites:

None

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Virtualization/Cloud

TechNow has been involved in enterprise client server architectures since 1990. TechNow has delivered national and international implementations for Valero, Wholefoods, Quest, USAA, Golfsmith, AMD, Motorola, and many other fortune 1000 corporations,

TechNow's training program has followed the evolution of enterprise computing into virtualization and cloud computing. With a focus on security, TechNow can present the ramifications of many centralized strategies. All courses utilize enterprise instructors with experience and can discuss the detail of implementation and the integration into an existing infrastructure.

Microsoft

The Microsoft platform is arguably the largest component in any IT architecture, and rate of change in this arena makes training in the Microsoft platform a must. TechNow can and does teach the entire gamut of Microsoft technologies, from Servers to application development.

Here is a list of all of our Microsoft courses:

TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs)

Course Overview:

This course, TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs), covers the two main objectives for those entering the wireless world, understanding the technology & addressing its security. TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs) takes advantage of the student’s existing expertise to provide a challenging introductory course. Covering a broad range of wireless networking topics & an introduction on how to secure a wireless LAN from hackers. To insure wireless availability you need to understand proper design choices & administration practices. To protect valuable information on your network you need to know how attacks occur & techniques used to secure your wireless network.

Attendees to TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs) will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Radio Frequency (RF) Fundamentals
Spread Spectrum Technologies
802.11 Network Architecture
Physical & MAC Layers
Hardware Installation, Configuration, & Management
Antennas & Accessories
Wireless Network Management
Troubleshooting Wireless LANs
Site Surveying
Wireless LAN Security
Organizations & Standards

Prerequisites:

Attendees should have network administration skills. These skills can be obtained through TechNow’s N-205 & N-305: CCNA/ICND Training program or our highly respected cross platform TN-385: TCP/IP Analysis & Implementation course.

Comments

Latest comments from students

User: TMPRIESTLEY

Instructor comments: The instructor was very well versed on the topic and knew how to apply it to real-life examples. He led the labs and was very excited about the topic which kept the interest of myself and other class members. Sometimes his volume level was a little high- however the room the class was in was very small. Too small for a big personality!

Facilities comments: I was unaware of the facility changes, but that was at no fault of anyone since I was a drop-in for the course. They were very helpful and quick to mediate the issue.