Privacy Policy

Privacy Policy

Effective Date: August 1, 2026

TechNow, Inc. respects the privacy of our students and visitors to our website and is committed to protecting the information entrusted to us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances under which it may be disclosed.

1. Information We Collect

We may collect information necessary to provide and administer our educational courses and related services.

This information may include:

  • Name
  • Mailing or billing address
  • Telephone or mobile phone number
  • Email address
  • Course enrollment information
  • Student account information
  • Course progress and quiz activity
  • Information necessary to process course registration and payment
  • Communications between the student and our organization concerning course administration

We collect only information that is reasonably necessary to operate our courses, administer student accounts, communicate with students, and provide related services.

2. How We Use Student Information

We use student information solely for legitimate business and educational purposes related to the delivery and administration of our courses.

This may include:

  • Registering students for courses
  • Creating and maintaining student accounts
  • Providing access to course materials and quizzes
  • Communicating course schedules and changes
  • Sending course reminders and administrative notifications
  • Communicating logistical information necessary for a course
  • Communicating urgent or emergency information related to the delivery of a course
  • Responding to student questions and requests
  • Administering payments and registrations
  • Maintaining records necessary to operate our business and educational programs
  • Providing technical support for our student platform
  • Protecting the security and integrity of our systems

3. No Sale or Marketing Use of Student Contact Information

We do not sell, rent, lease, or otherwise provide student telephone numbers, mobile phone numbers, email addresses, or other student contact information to third parties for their own marketing, advertising, lead generation, or sales purposes.

We do not use student contact information to conduct unrelated marketing campaigns.

We do not sell or exchange student contact information for leads, affiliate marketing, or other commercial marketing purposes.

Our communications with students are limited to information reasonably related to their enrollment, courses, student accounts, course logistics, and urgent or emergency matters associated with delivering a course.

4. SMS Text Messaging

Student SMS Notifications

We may use SMS text messaging to communicate with students who have student accounts associated with our courses.

We only take registrations over the phone and when asked for a preferred phone number you were asked: “Would you like to receive course-related text messages at this mobile number?”  This is to initiate automated communications.  Once logged into the TechNow Quiz Platform there is a button at the top of your dashboard “SMS: on“, with a mouse hover text tooltip of “You are currently enrolled to receive SMS notifications about your student account and courses. PRESS TO DISABLE SMS”.  If you press the button it becomes “SMS: off“, with a mouse hover text tooltip of “You are currently NOT enrolled to receive SMS notifications about your student account and courses. PRESS TO ENABLE SMS”.  Changes of “SMS: off” and “SMS:on” are logged as text messaging Opt-Out and Opt-in.

SMS messages are used for course-related and administrative communications, not marketing or promotional campaigns.  Most TechNow communications is through email, SMS is used for time critical and emergency communications.

Examples of SMS communications may include:

  • Student account notifications
  • Course enrollment or welcome notifications
  • Course reminders
  • Class schedule information
  • Schedule changes
  • Class cancellations
  • Location or logistical information
  • Instructor or course-related administrative notifications
  • Urgent or emergency information related to the delivery of a course
  • Other communications reasonably necessary to administer a student’s participation in a course

We do not use student SMS messaging to send advertising, promotional offers, sales messages, or unrelated marketing communications.

SMS Consent

Students who elect to receive SMS messages authorize TechNow, Inc. to send course-related and administrative text messages to the mobile telephone number provided by the student.

SMS consent is not a condition of purchasing or enrolling in a course.

Message frequency varies depending on course enrollment, account activity, and circumstances requiring course-related communication. Message and data rates may apply.

Opting Out of SMS Messages

Students may disable SMS notifications through the SMS settings available within their student dashboard.

Students may also reply STOP to an SMS message to request that SMS messaging be discontinued.

After an SMS opt-out request is received, our platforms prevent additional SMS messages from being sent to that telephone number.

A student may request assistance regarding SMS messaging by replying HELP where supported or by contacting us using the contact information provided on our website.

Disabling SMS notifications does not prevent a student from accessing their student account or participating in a course. Students who disable SMS may still receive important information through other available communication methods when necessary.

SMS Information Is Not Sold or Shared for Marketing

We do not sell, rent, or share mobile telephone numbers or SMS consent information with third parties for their own marketing or advertising purposes.

SMS consent information is used solely for administering our student communication program and providing the course-related communications described in this Privacy Policy.

5. TechNow Does NOT Share Information With Service Providers

Unlike most companies, TechNow does not use third-party service providers  to operate our business, we are a SELF HOSTED company.

For example, we internally self host:

  • Website
  • Student-platform
  • Email
  • Information technology and security
  • Database and infrastructure services

TechNow interacts with a Bank for Payment Processing and with a trusted SMS provider for SMS delivery.   A student’s mobile telephone number and message information may be transmitted through our trusted SMS service provider solely to deliver the requested or authorized course-related communication.

6. Course Platform Information

Students may receive an account on our course and quiz platform.

Information associated with a student account may include:

  • Login credentials
  • Course enrollment
  • Quiz and assessment activity
  • Course progress
  • Account settings
  • Communication preferences
  • SMS preferences

This information is used to provide and administer the student’s courses and account.

7. Payment Information

When payment is required for a course, payment information may be processed through a third-party payment processor.

We do not retain payment-card information on our student quiz platform unless specifically stated otherwise.

Payment processors may collect and process payment information according to their own privacy policies and security practices.

8. Cookies and Technical Information

Our website and student platform may use cookies, session information, logs, and similar technical mechanisms necessary to:

  • Maintain authenticated sessions
  • Keep students logged into their accounts
  • Provide website and application functionality
  • Maintain security
  • Detect and prevent unauthorized access
  • Diagnose technical problems
  • Improve the reliability of our services

We do not use student contact information for third-party advertising or behavioral marketing.

9. Information Security

We take reasonable administrative, technical, and organizational measures to protect student information against unauthorized access, alteration, disclosure, or destruction.

No method of storing or transmitting information over the Internet can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information.

10. Retention of Information

We retain student information for as long as reasonably necessary to provide our services, administer courses and student accounts, maintain appropriate business records, comply with legal or regulatory obligations, resolve disputes, and protect our rights and systems.

When information is no longer reasonably necessary for these purposes, we may securely delete or otherwise dispose of it.

11. Children’s Privacy

Our courses and services are intended for the individuals described by our course enrollment requirements. We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the Effective Date shown at the beginning of this Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our SMS messaging practices, please contact us:

TechNow Inc.
14117 Jones Maltsberger Rd
San Antonio, TX 53578
210 733-1093
technow-training@technow.com
technow.com

Effective Date: August 1, 2026

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TN-542: Establishing a Security Operations Center (SOC) People, Processes, and Technologies

 

Course Overview:

TN-542: Establishing a Security Operations Center (SOC) People, Processes, and Technologies is the big picture overview of a SOC, other courses provide a deep dive into the technologies that a SOC may utilize. This course addresses the internal workings of staff, skills required, required authorizations, internal agreements, and setting appropriate expectation levels of a SOC within budget constraints. A SOC is not a one size fits all, the instructor has decades of security experience and brings to the table opportunities to discuss what can work within constraints. Many organizations are coming to the realization that some level of a SOC is now required and to learn just what decisions need to be made: Out-sourced, In-sourced, budgets, capabilities and many more. Students leave with a worksheet of how to progress when they get back to their organization.

TN-542: Establishing a Security Operations Center (SOC) People, Processes, and Technologies – Is a course that incorporates lecture, demos, and group exercises for standing up a Security Operations Center (SOC). Students learn strategies and resources required to deploy, build, and run Network Security Monitoring (NSM) and work roles and flows for a SOC. No network is bullet proof and when attackers access your network, this course will show you options and resources to build a security net to detect, contain, and control the attacker. Examples on what it takes to architect an NSM solution to identify sophisticated attackers and a response strategy. Properly implemented detection and response technologies is integral to incident response and provides the responders timely information and tools to react to the incident. Effective demonstrations are given of Open Source technologies that build up a SOC, but any software can be used and demonstrations are provided to demonstrate technology families not push a specific solution.

TN-542: Establishing a Security Operations Center (SOC) People, Processes, and Technologies demonstrations utilize a cyber range that gives each student in-depth knowledge of monitoring live systems to include: Cisco, Windows, Linux, IoT, and Firewalls; and software and services to provide orchestrate Incident Response, Intelligence Analysis, and Hunt Operations.

Attendees to TN-542: Establishing a Security Operations Center (SOC) People, Processes, and Technologies class will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 2 Days

Course Objective:

    • To provide management an overview of what it takes to stand up a SOC.

Prerequisites:

  • Students should have an understanding of the security field.

Course Outline:

  • What threats does my organization care about?
  • What does a threat look like?
  • What does a threat look like?
  • How to present the SOC internally.
  • Communication with Stakeholders and Executives
    • Leveraging and integrating existing security measures
  • People
    • Establishing a skill matrix and work roles for SOC members
    • Establishing a training path
    • Personnel background requirementsProcesses
  • Processes
    • Alignment to standards: NIST, PCI, HIPAA, etc.
    • Risk related decision trees
    • Playbooks
    • Threat Intelligence Integration
  • Technology – Tool Suites to Support:
    • Ethical Hacking
    • Network Security Monitoring and SIEM
    • Forensics
    • Dashboards
    • Analysis and Hunting
    • Incident Management and Ticketing

 

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CT-325: Security+

 

Course Overview:

The CT-325: Security+ (SY0-701) class is the primary class you will need to take if your job responsibilities include securing network services, network devices, and network traffic. It will also help you prepare for the CompTIA Security+ examination (exam number SY0-701). In the CT-325: Security+ class you’ll build on your knowledge and professional experience with computer hardware, operating systems, and networks as you acquire the specific skills required to implement basic security services on any type of computer network.  Let us help you prepare for the CompTIA Security+ exam (SY0-701).

TechNow is a CompTIA partner and uses official CompTIA Security+ curriculum.

Attendees to CT-325: Security+ will receive TechNow approved course materials and TechNow expert instruction.

Document Flow Chart iconsm

Dates/Locations:

Date/Time Event
08/10/2026 - 08/14/2026
08:00 -16:00 		CT-325: Security+
Tech Now, Inc., San Antonio TX
09/21/2026 - 09/25/2026
08:00 -16:00 		CT-325: Security+
TechNow, Inc, San Antonio TX
11/16/2026 - 11/20/2026
08:00 -16:00 		CT-325: Security+
TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Objectives:

  • Compare and contrast attacks
  • Compare and contrast security controls
  • Use security assessment tools
  • Explain basic cryptography concepts
  • Implement a public key infrastructure
  • Implement identity and access management controls
  • Manage access services and accounts
  • Implement a secure network architecture
  • Install and configure security appliances
  • Install and configure wireless and physical access security
  • Deploy secure host, mobile, and embedded systems
  • Implement secure network access protocols
  • Implement secure network applications
  • Explain risk management and disaster recovery concepts
  • Describe secure application development concepts
  • Explain organizational security concepts

Prerequisites:

  • CompTIA A+ and Network+ certifications, or equivalent knowledge.
  • Windows 7/8/10 and Server 2008/2012/2016 experience required.
  • Six to nine months experience in networking, including experience in configuring & managing TCP/IP.

Comments

Latest comments from students

User: joshjepsen@hotmail.com

Instructor comments: Instructor was very knowledgeable on all the course content. There were some instances when I felt he streamlined through some of the material too quickly, such as going over how to identify types of attacks.

 

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TN-8150: CISSP Certification Preparation Seminar

 

Course Overview:

TechNow's CISSP Certification Preparation Seminar is an accelerated course designed to meet the high demands of the information security industry by preparing students for the industry standard Certified Information Systems Security Professional exam.  The exam covers (ISC)²'s 8 Domains from the Common Body of Knowledge, which encompass the whole of information security.

This course is an intense 10 day program that ensures the student passes the CISSP exam on the first try.  We encourage our students to take the exam within a week after course completion.  The goal for this course is a pass rate of one and done.  Our high pass rate reflects the dedication of TechNow's students and our commitment to a ten day program that many in the industry do in 5 days.  TechNow has a proven CISSP track record that you can depend on.

Attendees to TN-815: CISSP Certification Preparation Seminar will receive TechNow approved course materials and expert instruction.

 

Unix Course Flow

Dates/Locations:

No Events

Duration: 10 Days

Course Objectives:

Our CISSP Professional training program covers the 8 Domains of the CBK in-depth with an emphasis on rigorous exam preparation.

  • Security and Risk Management (Security, Risk, Compliance, Law, Regulations, Business Continuity)
  • Asset Security (Protecting Security of Assets)
  • Security Engineering (Engineering and Management of Security)
  • Communications and Network Security (Designing and Protecting Network Security)
  • Identity and Access Management (Controlling Access and Managing Identity)
  • Security Assessment and Testing (Designing, Performing, and Analyzing Security Testing)
  • Security Operations (Foundational Concepts, Investigations, Incident Management, Disaster Recovery)
  • Software Development Security (Understanding, Applying, and Enforcing Software Security) 

Prerequisites:

To qualify for this CISSP training program you must first qualify for the CISSP exam, which requires:

  • 4 years of experience in the information security field
  • or 3 years experience & a college degree 

Contact TechNow to verify that you qualify.

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Facilities comments:

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PA-215: Palo Alto Networks Firewall Essentials FastTrack

  

Course Overview: PA-215: Palo Alto Networks Firewall Essentials FastTrack Training Class is a five-day course that teaches students to configure and manage the entire line of Palo Alto Networks next-generation firewalls. This course combines PA-213 and PA-212 and adds a half day introduction to Panorama and Troubleshooting.  Through hands-on training, students learn high end skills of how to integrate Palo Alto next-generation firewalls into their network infrastructure.  This is not a virtualized theoretical course.  This is hands-on, real world instruction, directly relevant to the DoD and Commercial implementations of Palo Alto Networks next-generation firewalls.

Each student is issued a physical Palo Alto firewall and a Cisco layer 3 switch at their desk.  Real hardware per student for real experience and real skill development.  TechNow provides a very comprehensive client infrastructure that includes Windows, Linux, and multiple packet sniffer agents.

This course sets up the foundation for the two day course PA-232: Palo Alto Networks Panorama Manage Multiple Firewalls. The instructor for this course has been a lead in Unix kernel development to implement firewall and intrusion detection technologies.  Additionally, the instructor has taught several security appliance products and carries several SANS, Cisco, Unix, and Windows certifications. Attendees to the PA-215:  Palo Alto Firewall Essentials FastTrack Training Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration 5 days

Course Objectives:   Students attending this foundational-level training course will gain an in-depth knowledge of how to configure and manage their Palo Alto Networks firewall, including hands-on experience in configuring the security, networking, threat prevention, logging, and reporting features of the Palo Alto Networks Operating System (PAN-OS).  Additionally Panorama and Troubleshooting are addressed.

  • Day 1
    • Module 0 – Introduction & Overview
    • Module 1 – Administration & Management
      • Configuration Management
      • PAN-OS & Software Updates
      • Service Route Configuration
      • Log Forwarding
      • GUI, CLI, and API
    • Module 2 – Interface Configuration
      • L2 & L3
      • Vwire
      • Tap
      • Interface Management in Security Zones
      • VLANs
      • QoS
  • Day 2
    • Module 3 – Layer 3 Configuration
      • L3 Configuration and DHCP
      • NAT
      • DNS Proxy
      • Policy Based Forwarding in
      • Introduction to IPv6
    • Module 4 – App-ID
      • App-ID Process
      • Policy Administration
    • Module 5 – Content-ID
      • Antivirus
      • Anti-spyware
      • Vulnerability
      • URL Filtering
      • File Blocking and Wildfire
      • Data Filtering
      • DoS Protection
      • Botnet
  • Day 3
    • Module 6 – VM Firewall
      • Downlaod VM Template
      • Configure ESXi
      • Configure VM
    • Module 7 – Decryption
      • SSL Inbound and Outbound
    • Module 8 – Custom Signatures
      • Defining New Application Signatures
      • Application Override
      • Custom Threat ID
  • Day 4
    • Module 9 – User-ID
      • User-ID Agent
      • Terminal Server Agent
      • XML API
      • Captive Portal
    • Module 10 – VPN and GlobalProtect
      • Psec Tunnels
      • GlobalProtect
      • Agent
      • Portal
      • Gateway
      • HIP
  • Day 5
    • Module 11 – High Availability
      • Active/Passive
      • Active/Active
    • Module 12 – Panorama
      • Device Groups & Objects
      • Shared Policy
      • Configuration Management
      • Reporting

Prerequisites:

This course is in no way associated with Palo Alto Networks, Inc.

Comments

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User: rod3535@gmail.com

Instructor comments: Instructor was great, he explained everything and made sure we understood the process's/product. He also took time out of his own schedule to help set up a VM environment on our personal pc's.

Facilities comments: Facility was great, enjoyed feeding the deers!

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