IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
08/04/2025 - 08/08/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

Comments

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TN-939: Hacker Techniques, Exploits, and Incident Handling Course

Course Overview:

A skills focus enables the student to better absorb the subject matter and perform successfully on the exam.   This is not death by power point. The course is aligned with information assurance operators and executing hands-on labs. Lecture and labs walk the student through the knowledge required to truly understand the mechanics of the attacks and the effectiveness.  Students then gain network experience and use sniffing to help exemplify the benefit of learning wired and wireless security configurations. The course concludes with exercising real attack strategies to demonstrate the techniques acquired throughout the course.

Attendees to TN-939:  Hacker Techniques, Exploits, and Incident Handling will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 9 days

Course Objectives:

  • Backdoors & Trojan Horses
  • Buffer Overflows
  • Covering Tracks: Networks
  • Covering Tracks: Systems
  • Denial of Service Attacks
  • Exploiting Systems Using Netcat
  • Format String Attacks
  • Incident Handling Overview and Preparation
  • Incident Handling Phase 2: Identification
  • Incident Handling Phase 3: Containment
  • Incident Handling: Recovering and Improving Capabilities
  • IP Address Spoofing
  • Network Sniffing
  • Password Attacks
  • Reconnaissance
  • Rootkits
  • Scanning: Host Discovery
  • Scanning: Network and Application Vulnerability scanning and tools
  • Scanning: Network Devices (Firewall rules determination, fragmentation, and IDS/IPS evasion)
  • Scanning: Service Discovery
  • Session Hijacking, Tools and Defenses
  • Types of Incidents
  • Virtual Machine Attacks
  • Web Application Attacks
  • Worms, Bots & Bot-Nets

Prerequisites:

  • GSEC or equivalent experience
  • UNIX, Windows, Networking, and Security Experience
  • This is a hands-on skill course requiring comfort with command line interaction and network communications

Comments

Latest comments from students

User: m_jurrens

Instructor comments: Both instructors Mr. Askey and Mr. Hackney, were very good. the open learning environment was extremely productive and I felt we all learned far more that we ever would out of a structured rote memorization course.

User: natebonds

Instructor comments: Both Mr. Askey and Hackney were extremely knowledgeable. They were also extremely interested in helping each student learn. I was particularly impressed with the way they tailored the course to optimize our time since we weren't testing. I feel like I know much much more than I did when the class started.

Facilities comments: The facilities were fine. I would have preferred it be closer to Lackland.

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N-315: Cisco Secure Virtual Private Networks

Course Overview:

This course is designed for students who intend to work with virtual private networks (VPNs) using IPSec. The course includes detailed coverage of the VPN 3000 Concentrator, a scalable remote access platform that offers encryption, high availability, and superior performance. This class is an invaluable theory and configuration guide for the VPN 3000 series of products, with its thorough coverage of concentrators, hardware clients, and software clients.

Attendees to N-315: Cisco Secure Virtual Private Networks will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Network Security & Virtual Private Network Technologies Cisco VPN 3000 Concentrator Series Hardware Overview
  • Routing on the VPN 3000
  • Configuring the Cisco VPN 3000 for Remote Access Using Pre-shared Keys
  • Configuring the Cisco VPN 3000 for Remote Access Using Digital Certificates
  • The Cisco VPN Client Firewall Feature
  • Configuring the Cisco 3002 Hardware Client for Remote Access
  • Configuring the Cisco 3002 Hardware Client for User & Unit Authentication
  • Configuring Cisco VPN Clients for Backup Server, Load Balancing & Reverse Route Injection
  • Configuring the Cisco 3000 Concentrator for IPSec over TCP & UDP
  • Configuring LAN-to-LAN VPNs on the Cisco 3000
  • Network Monitoring & Administration Troubleshooting

Prerequisites:

  • Students who attend this advanced course must have experience in configuring Cisco IOS software
  • CCNA certification
  • Basic knowledge of the Windows operations system
  • Familiarity with the networking & security terms & concepts

Comments

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TN-5125: Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services

 

Course Overview:

This course gives students the knowledge and skills to configure Active Directory Domain Services in a distributed environment, implement Group Policies, perform backup and restore, and monitor and troubleshoot Active Directory related issues.  This course includes material contained in Microsoft’s 6424, 6425, 6426 and is an aid to preparation for the 70-640 exam.

Attendees to TN-5125: Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Installation
  • Administration
  • Users
  • Groups
  • Computers
  • Group Policy Infrastructure
  • Group Policy Settings
  • Domains and Forests

Prerequisites:

  • Basic understanding of networking
  • Intermediate understanding of network operating system
  • An awareness of security best practices
  • Basic knowledge of server hardware
  • A+ or equivalent knowledge
  • Some experience creating objects in Active Directory
  • Basic concepts of backup and recovery in a Windows Server Environment

Comments

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TN-969: Windows Security Administrator Course

Course Overview:

A skills focus enables the student to better absorb the subject matter and perform successfully on the job.  This is not death by power point. The course is aligned with information assurance operators and executing hands-on labs to secure Windows systems. Lecture and labs start with quick review of Active Directory and group policy to enforce security mechanisms within the Windows architecture.  Students then gain network experience and use sniffing to help exemplify the benefit of learning wired and wireless security configurations.  PowerShell is made for SecOps/DevOps automation and students will learn to write PowerShell scripts to automate security operations and Desired State Configuration (DSC).  The course concludes with exercising real attack strategies to demonstrate the effectives of properly securing your host.

Attendees to TN-969: Windows Security Administrator course will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Active Directory and BloodHound
  • Security Controls
  • PKI
  • Encryption
  • Wireless & Network Security and Hardening DNS
  • 802.1x and Endpoint Protection
  • Firewalls and VPN
  • PowerShell Scripting
  • JEA, DSC, Enterprise Security with PowerShell
  • Windows Attack Strategies

Prerequisites:

  • Security+
  • Windows System Administration Skills

 

Comments

Latest comments from students

User: bbrabender

Instructor comments: Instructor was very knowledgeable and help more inexperienced users with concepts as well explaining in a way that can be understood.

Facilities comments: N/A

User: dale.r.anderson

Instructor comments: Instructor was well knowlegeable accross alot of domains.

Facilities comments: Pretty good

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