Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
| Date/Time | Event |
|---|---|
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08/04/2025 - 08/08/2025 08:00 -16:00 |
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX |
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12/08/2025 - 12/11/2025 08:00 -16:00 |
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX |
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
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Course Overview:
CT-205: A+ Certification Course provides students with the skills, knowledge and understanding that will enable them to install, configure, upgrade, troubleshoot and repair personal computer systems. The A+ curriculum is excellent preparation for almost any computer related career or position. This course lays the foundation for further study in networking and programming. Designed for the new computer professional who has support knowledge of PC hardware, but needs to expand upon that knowledge.
Attendees to CT-205: A+ Certification Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
No Events
Duration: 5 Days
Course Objectives:
- Identifying, Adding & Removing System Components
- Installation, Configuring & System Optimization
- Diagnosing & Troubleshooting Problems
- Power Protection & Safety Procedures
- Motherboards, Processors & Memory
- Printers
- Basic Networking
- Operating System Fundamentals
- Installation, Configuration & Upgrade
- Diagnosing & Troubleshooting
- Networks
Prerequisites:
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None
Comments
Latest comments from students
User: whiggins29
Instructor comments: Very knowledgeable, very engaging.
User: jstuke12
Instructor comments: Instructor was wonderful, Tim explained all questions fully and was a pleasure to learn from.
Facilities comments: Facilities were outstanding.
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Course Overview:
PA-222: Palo Alto Networks Panorama Essentials Training Class is a two-day course that teaches students to configure and manage the Palo Alto Networks Panorama management server. Through hands-on training, students learn high end skills of how to integrate Palo Alto Networks next-generation firewalls into their network infrastructure and manage them with Palo Alto Networks Panorama management server.This is not a virtualized theoretical course. This is hands-on, real world in the classroom instructor led with lab assistance, directly relevant to the DoD and Commercial implementations of Palo Alto Networks next-generation firewalls and their enterprise management.
Each student is issued a physical Palo Alto firewall and a Cisco layer 3 switch at their desk. Real hardware per student for real experience and real skill development. TechNow provides a very comprehensive client infrastructure that includes Windows, Linux, and multiple packet sniffer agents.
The instructor for this course has been a lead in Unix kernel development to implement firewall and intrusion detection technologies. Additionally, the instructor has taught several security appliance products and carries several SANS, Cisco, Unix, and Windows certifications.
Attendees to the Palo Alto Networks Panorama Essentials Training Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
No Events
Duration 2 days
Course Objectives:
Students attending this foundational-level training course will gain an in-depth knowledge of how to configure and manage their Palo Alto Networks Panorama management server, including hands-on experience in configuring the security, networking, threat prevention, logging, and reporting features of the Palo Alto Networks Operating System (PAN-OS) through Panorama.
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Prerequisites:
- Security+, Network+, Palo Alto Networks Firewall Essentials FastTrack and networking experience is recommended.
This course is in no way associated with Palo Alto Networks, Inc.
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