IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
08/04/2025 - 08/08/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-395: Internet Protocol Version 6 (IPv6)

Course Overview:

In this course, students learn the IPv6 protocols & processes & describe how IPv6 is supported in the latest versions of Microsoft Windows operating system. Students will also learn how to describe transition technologies that allow you to deploy IPv6 in IPv4 intranets & across the IPv4 Internet.

Attendees to TN-395: Internet Protocol Version 6 (IPv6) will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Learn how to create IPv6 networks with Cisco Systems products
Supplement your IPv6 course with a self-study guide based on the course materials
Understand practical applications of IPv6 through a solutions-oriented writing approach
Increase comprehension & retention through chapter tools like objectives, summaries, scenarios & review questions
Features & benefits of IPv6
IPv6 in the Windows Server2003 Family
IPv6 addressing & the IPv6 header
Internet Control Message Protocol for IPv6 (ICMPv6)
Neighbor & multicast listener discovery
Address auto configuration
IPv6 name resolution & routing
Coexistence & migration
IPv6 mobility

Prerequisites:

Students should have a working knowledge of a Windows OR Unix Operating system.
In addition, the student should also have basic end-user skills in TCP/IP.

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TN-909: Windows Forensic Analysis

Course Overview:

Windows Forensic Analysis is a hands-on course that covers digital forensics of the Microsoft Windows operating system. The collection and analysis of data tracking user based activity that can be used for internal purposes or legal litigation. TechNow has the student analyze many data images for various Windows operating systems, as current as Windows 8.1, Windows 10 in an environment that uses many Cloud technologies such as Office365, Skydrive, Sharepoint, Exchange Online, and Windows Phone.

This is not death by power point. The course is aligned with digital forensic investigators and executing hands-on labs. Lecture and labs walk the student through the knowledge required to truly understand the mechanics of Windows Forensic Analysis.

Attendees to TN-909: Windows Forensic Analysis will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Windows Operating System Components
Core Forensic Principles
Live Response and Triage-Based Acquisition Techniques
Windows Image Mounting and Examination
Memory, Pagefile, Filesystems
Data and Metadata
Profiling systems and users
Tracking USB and BYOD
Log and Registry Analysis
User Communications
Email Forensics
Browser Forensics
Reporting and Presentation

Course Prerequisites:

Windows and Security Experience

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TN-5315: Configuring Windows Devices

Course Overview:
This five-day instructor-led course provides IT professionals with the knowledge and skills required to deploy and manage Windows 10 desktops, devices, and applications in an enterprise environment. Students will learn how to plan and implement Windows 10 deployments in large organizations. Students will also learn how to manage the Windows 10 installations after deployment to provide secure identity and data access by using technologies related to User Experience Virtualization (UE-V), Group Policy, Work Folders and Client Hyper-V. To support a variety of device and data management solutions, Microsoft Azure Active Directory (Azure AD), Microsoft Intune, Microsoft Store for Business and Office 365 are used for device management. These services are part of the Enterprise Mobility+ Security, which provides identity and access management, cloud-based device management, application and update management, and more secure data access to information stored both on the cloud and onsite within your corporate network.

Attendees to TN-5315: Configuring Windows Devices will receive TechNow approved course materials and expert instruction.
Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Manage Identity
Plan Desktop and Device Deployment
Plan and Implement a Microsoft 365 Solution
Configure Networking
Configure Storage
Manage Data Access and Protection
Manage Remote Access
Manage Apps
Manage Updates and Recovery

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MS-6231: Maintaining a Microsoft SQL Server Database

Course Overview:

This course provides students with the knowledge and skills to maintain a Microsoft SQL Server database. The course focuses on teaching individuals how to use SQL Server product features and tools related to maintaining a database.

Attendees to MS-6231: Maintaining a Microsoft SQL Server Database will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Installing and Configuring SQL Server
Managing Databases and Files
Disaster Recovery
Managing Security
Transferring Data
Automating Administrative Tasks
Implementation Replication
Maintaining High Availability
Monitoring SQL Server
Troubleshooting and Performance Tuning

Prerequisites:

None

Comments

Latest comments from students

User: angelangeles

Instructor comments: Clay was knowledgeable instructor with enough experience to make subject matter relatable to real world usage.