Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
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Course Overview:
In this course, students learn the IPv6 protocols & processes & describe how IPv6 is supported in the latest versions of Microsoft Windows operating system. Students will also learn how to describe transition technologies that allow you to deploy IPv6 in IPv4 intranets & across the IPv4 Internet.
Attendees to TN-395: Internet Protocol Version 6 (IPv6) will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 5 Days
Course Objectives:
- Learn how to create IPv6 networks with Cisco Systems products
- Supplement your IPv6 course with a self-study guide based on the course materials
- Understand practical applications of IPv6 through a solutions-oriented writing approach
- Increase comprehension & retention through chapter tools like objectives, summaries, scenarios & review questions
- Features & benefits of IPv6
- IPv6 in the Windows Server2003 Family
- IPv6 addressing & the IPv6 header
- Internet Control Message Protocol for IPv6 (ICMPv6)
- Neighbor & multicast listener discovery
- Address auto configuration
- IPv6 name resolution & routing
- Coexistence & migration
- IPv6 mobility
Prerequisites:
- Students should have a working knowledge of a Windows OR Unix Operating system.
- In addition, the student should also have basic end-user skills in TCP/IP.
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