IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-999: Reverse Engineering Malware Course

Course Overview:

This course is designed for professionals that are expected to do malware analysis. A skills focus enables the student to better absorb the subject matter and perform successfully on the job. This is not death by power point. The course is aligned with information assurance operators and executing hands-on labs. Lecture and labs walk the student through the knowledge required to truly understand the mechanics Reverse Engineering Malware.

Attendees to TN-999: Reverse Engineering Malware will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Toolkit and Lab Assembly
Malware Code and Behavioral Analysis Fundamentals
Malicious Static and Dynamic Code Analysis
Collecting/Probing System and Network Activities
Analysis of Malicious Document Files
Analyzing Protected Executables
Analyzing Web-Based Malware
DLL Construction and API Hooking
Common Windows Malware Characteristics in x86 Assembly
Unpacking Protected Malware
In-Depth Analysis of Malicious Browser Scripts, Flash Programs and Office
In-Depth Analysis of Malicious Executables
Windows x86 Assembly Code Concepts for Revers-Engineering Memory Forensics for Rootkit Analysis

Prerequisites:

Strong understanding of core systems and network concepts
Exposure to programming and assembly concepts
Comfortable with command line access

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User: marcus.osullivan

Instructor comments: Good stuff. I like the beginning half where there was help from an additional instructor to facilitate fixing computer errors that inevitably popped up.

Facilities comments: The baby deer were neat! I like the resort.

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Palo Alto Networks Firewall Training Course Lab

Working with the TechNow lab for the PA-215: Palo Alto Networks Firewall Essentials FastTrack course has been nothing less than a techie's idea of fun. When students come in we are immediatly configuring the Cisco 3750 switches for access ports, VLANS, and trunks. We then cable the switch to the Palo Alto Networks Firewall. Each student gets their own Palo Alto Firewall Pod of hardware and software. What we find as fun is the VLAN environment, with an array of virtual machines hosted on an ESXi server that can really exercise the abilities of the Palo Alto Firewall. The DMZ VLAN hosts virtual machines that support enterprise services and also potentialy vulnerable web services. The Trust VLAN has Windows and Linux clients. The UnTrust VLAN has Web services and a VM of Kali. The hardware Firewall is additionally connected to a Management VLAN. All those VLANs are trunked into an ESXi server where the student also has a VM-Series Palo Alto Networks Firewall for High Availability.

After configuring all the trunking, VLANs, and network interfaces we learn about the firewall and configure it for the lab environment. Using Metasploitable and Kali/Metasploit nefarious penetration attempts are executed. Using packet captures, custom APP-ID's and custom signatures are generated. Custom logging and reporting are created to similate and enterprise and assist the desired Incident Response. It is always fun in a training environment to learn all about the controls available in a product, even though specific controls may not be used in the operational environment. In the end we have a good understanding of the Palo Alto Networks Firewall.

TN-8155: HCISPP Preparation Seminar

Course Overview:

The HCISPP is the only certification that combines cybersecurity skills with privacy best practices and techniques. It demonstrates you have the knowledge and ability to implement, manage, and assess security and privacy controls to protect healthcare organizations using policies and procedures established by the cybersecurity experts at (ISC)2. TechNows HCISPP Certification Boot Camp is a comprehensive review of Healthcare cybersecurity with privacy best practices & industry best practices.

Attendees to TN-8155: HCISPP Certification Preparation Seminar will receive TechNow approved course materials and expert instruction..

Date/Locations:

No Events

Course Duration: 5 days

Course Objectives:

Strategically focus your preparation for HCISPP Certification
Cover a broad spectrum of topics in the 7 domains of the HCISPP Common Body of Knowledge (CBK)
Gain knowledge on the Healthcare industry including third party relationships and health data management concepts
Identify applicable regulations, compliance frameworks, privacy principles and policies to protect information security
Develop risk management methodology and identify control assessment procedures

Audience:

The HCISPP certification is ideal for security professionals responsible for safeguarding protected health information (PHI). Take this HCISPP training course to prepare to manage and implement security controls for healthcare information. HCISPPs are instrumental to a variety of job functions: Compliance Officer, Information Security Manager, Privacy Officer, Compliance Auditor, Risk Analyst, Medical Records Supervisor, IT Manager, Privacy & Security Consultants, and Health Information Manager.

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TN-125: Introduction to UNIX and Linux

Course Overview:

This hands-on course provides an intensive overview of fundamental UNIX commands that are common to all flavors of UNIX, but the focus is on RedHat. At the end of this course students will have a firm grasp of how the UNIX operating system works, how to accomplish powerful functions using multiple commands & most importantly of all, how to think UNIX. With the skills gained in this course, students can move on to RedHat System Administration I or Linux System Admnistration I.

Attendees of TN-125: Introduction to UNIX and Linux will receive course materials and expert Instruction.

Date/Locations:

Date/Time	Event
11/03/2025 - 11/07/2025 08:00 -16:00	TN-125: Introduction to UNIX and Linux TechNow, Inc, San Antonio TX

Duration: 5 days

Course Objectives:

Unix Overview
Introduction to the UNIX command Line
Managing and controlling access to files
Batch Scripting and tools
Regular Expressions, Pipelines, and IO Redirection
Text File Manipulation
Basic Network Commands
Managing Unix Processes
GNOME Graphical Desktop