IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
04/07/2026 - 04/10/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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TechNow® has been training the leaders in the computer community for many years.  We provide training for students in a number of areas.  Our cybersecurity trainings include popular courses like D0D 8140, Security , CISM, CISSP, CEH,CCNA, and more.  With over 34 years of experience, we’re able to provide you with unmatched training and certification programs.

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    TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs)

    Course Overview:

    This course, TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs), covers the two main objectives for those entering the wireless world, understanding the technology & addressing its security.  TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs) takes advantage of the student’s existing expertise to provide a challenging introductory course. Covering a broad range of wireless networking topics & an introduction on how to secure a wireless LAN from hackers. To insure wireless availability you need to understand proper design choices & administration practices. To protect valuable information on your network you need to know how attacks occur & techniques used to secure your wireless network.

    Attendees to TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs) will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

    No Events

    Duration: 5 Days

    Course Objectives:

    • Radio Frequency (RF) Fundamentals
    • Spread Spectrum Technologies
    • 802.11 Network Architecture
    • Physical & MAC Layers
    • Hardware Installation, Configuration, & Management
    • Antennas & Accessories
    • Wireless Network Management
    • Troubleshooting Wireless LANs
    • Site Surveying
    • Wireless LAN Security
    • Organizations & Standards

    Prerequisites:

    Attendees should have network administration skills.  These skills can be obtained through TechNow’s N-205 & N-305: CCNA/ICND Training program or our highly respected cross platform TN-385: TCP/IP Analysis & Implementation course.

    Comments

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    User: TMPRIESTLEY

    Instructor comments: The instructor was very well versed on the topic and knew how to apply it to real-life examples. He led the labs and was very excited about the topic which kept the interest of myself and other class members. Sometimes his volume level was a little high- however the room the class was in was very small. Too small for a big personality!

    Facilities comments: I was unaware of the facility changes, but that was at no fault of anyone since I was a drop-in for the course. They were very helpful and quick to mediate the issue.

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    TN-245: Telecommunications Fundamentals

    Course Overview:

    This comprehensive course provides you with an in-depth understanding of the current telecom landscape and how voice is migrating from a circuit- to a packet-switched network. You will learn how to evaluate existing technology options to determine which will best meet your organization's data and telephony requirements, from mature digital transport/access services to emerging voice and data services using voice over packet technologies.

    Attendees to TN-245: Telecommunications Fundamentals will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

    No Events

    Duration: 5 days

    Course Objectives:

    • The Current State of the Telecom Industry
    • Telecom Service Providers
    • Digitalizing Voice
    • Communication Mediums and Multiplexing
    • Carrier Access: Customer-to-Carrier Connections
    • Broadband Access
    • Enterprise Networks
    • Carrier Transport Services
    • Data Communications and Packet-Switched Networks
    • Migrating Voice from Circuit-to-Packet-Switched Networks
    • Carrier Data Services
    • Ethernet Services
    • Remote Access Virtual Private Networks (VPNs)
    • Video Technology and Services
    • Current Mobile Wireless Services
    • Fixed Mobile Convergence (FMC)
    • Worldwide Interoperability for Microwave Access (WiMax)
    • Multimedia Subsystem (IMS)

    Prerequisites:

    • None

     

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