PA-243: Palo Alto Networks Firewall Debug and Troubleshoot (EDU-311)

  

 

Course Overview: PA-243: Palo Alto Networks Firewall Debug and Troubleshoot is a three-day course on how to troubleshoot the full line of Palo Alto Networks next-generation firewalls. Students will receive hands-on experience troubleshooting the security, networking, threat prevention, logging, and reporting features of the Palo Alto Networks PAN-OS® operating system. Upon completion of this class, students will have an in-depth knowledge of how to troubleshoot visibility and control over applications, users, and content. This is not a virtualized theoretical course.  This is hands-on, real world instruction, directly relevant to the DoD and Commercial implementations of Palo Alto Networks next-generation firewalls.

Each student is issued a physical Palo Alto firewall and a Cisco layer 3 switch at their desk.  Real hardware per student for real experience and real skill development.  TechNow provides a very comprehensive client infrastructure that includes Windows, Linux, and multiple packet sniffer agents.

The instructor for this course has been a lead in Unix kernel development to implement firewall and intrusion detection technologies. Additionally, the instructor has taught several security appliance products and carries several SANS, ISC2, ISACA, Cisco, Unix, and Windows certifications.

Attendees to the PA-243: Palo Alto Networks Firewall Debug and Troubleshoot (EDU-311) Training Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 3 days

Course Objectives:   Students attending this foundational-level training course will gain an in-depth knowledge of how to configure and manage their Palo Alto Networks firewall, including hands-on experience in configuring the security, networking, threat prevention, logging, and reporting features of the Palo Alto Networks Operating System (PAN-OS).

Day 1

  • Module 0 – Introduction & Overview
  • Module 1: Troubleshooting
    • Methodology
  • Module 2: Platform
    • Comparisons When
    • Troubleshooting
  • Module 3: Flow Logic
  • Module 4: Administration
    • Troubleshooting

 

 

Day 2

  • Mod 5: Layer 3
    • Troubleshooting
  • Mod 6: Policy
    • Troubleshooting
  • Mod 7: User-ID™
    • Troubleshooting

Day 3

  • Mod 8: VPN
    • Troubleshooting
  • Mod 9: GlobalProtect™
    • Troubleshooting
  • Mod 10: Performance
    • Troubleshooting

 

Prerequisites:

This course is in no way associated with Palo Alto Networks, Inc.

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RH-245: Linux System Administration I

Course Overview:

The System Administration I for Red Hat course is designed for IT professionals working to become full-time enterprise Linux system administrators. This course gives the student direct experience with the most essential system administration tasks in the Red Hat. You will be instructed in crucial system management skills including: configuring network interfaces, client set up of network protocols, managing local disk devices, installation, package management, performing system boot procedures, grub and controlling system processes.

Attendees to RH-245: Linux System Administration I will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
03/02/2026 - 03/06/2026
08:00 -16:00 		RH-245: Linux System Administration I
TechNow, Inc, San Antonio TX
06/01/2026 - 06/05/2026
08:00 -16:00 		RH-245: Linux System Administration I
TechNow, Inc, San Antonio TX
09/14/2026 - 09/18/2026
08:00 -16:00 		RH-245: Linux System Administration I
TechNow, Inc, San Antonio TX

Duration: 5 days

Course Objectives:

  • Installation
  • Manage File Systems and Local Disk Drives
  • Perform Mounts and Unmounts
  • Perform System Boot Procedures
  • Tuning and Maintaining the Kernel
  • Control System Processes
  • Perform User Administration
  • Installing and Managing Services
  • Perform Package Administration
  • Client Setup of SSH and Printing

Prerequisites:

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User: mlspence

Instructor comments: Bill was awesome! He did a fantastic job teaching the course mater to everyone in the class. He made sure everyone was able to keep up and that they understood the material before moving on. Thanks!

Facilities comments: They were great as well

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Trademark Recognition

(ISC)², CBK, and CISSP are registered marks of the International Information Systems Security Certification Consortium in the United States and other countries.

Access, Excel, Hyper-V, Outlook, Microsoft, SharePoint, Silverlight, SQL Server, Visual Basic, Win32, Windows, Windows PowerShell and Windows Server are registered trademarks of Microsoft Corporation.

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Amazon Web Services is a trademark of Amazon.com, Inc.

Android is a trademark of Google Inc.

APMG-International Change Management, The APMG-International Change Management and Swirl Device logo, APMG-International AgilePM and The APMG-International AgilePM and Swirl Device logo are trademarks of The APM Group Limited.

Certified Ethical Hacker (CEH) is a registered trademark of EC-Council.

Cisco is a registered trademark of Cisco Systems Inc.

CMMI® is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.

IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. These trademarks are used with express permission of International Institute of Business Analysis.

CAPM, Certified Associate in Project Management (CAPM), PMP, Project Management Professional (PMP), PMI-ACP, PMI Agile Certified Practitioner (PMI-ACP), PMBOK, and the R.E.P. Logo are marks of Project Management Institute, Inc.

CBAP® and CCBA® are registered certification marks owned by International Institute of Business Analysis. These trademarks are used with express permission of International Institute of Business Analysis.

Certified Business Analysis Professional, Certification of Competency in Business Analysis, Endorsed Education Provider, EEP and the EEP logo are trademarks owned by International Institute of Business Analysis. These trademarks are used with express permission of International Institute of Business Analysis.

COBIT is a trademark of ISACA, registered in the U.S. and other countries.

COBIT® 5 is a trademark of the Information Systems Audit and Control Association® (ISACA®). This product includes COBIT® 5, used by permission of ISACA®. 2012© ISACA®. All rights reserved.

CompTIA A+ and CompTIA Network+ are registered trademarks of the Computing Technology Industry Association, Inc.

CompTIA CASP and CompTIA Cloud Essentials are trademarks of the Computing Technology Industry Association, Inc.

GIAC and associated certifications:  GSEC, GPEN, GXPN, GCFW, GCUX, GCWN, GCIA, GREM are registered trademarks of the SANS Institute

Hadoop is a registered trademark of the Apache Software Foundation.

Hibernate is a registered trademark and servicemark of Red Hat, Inc.

iPad, iPhone, Mac and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries.

ITIL®, PRINCE2® and MSP® are registered trademarks of AXELOS Limited.

JavaScript, JavaServer, JavaServer Pages, Enterprise JavaBeans, MySQL and PL/SQL are trademarks of Oracle Corporation.

Linux is a registered trademark of Linus Torvalds.

Java and Oracle are registered trademarks of Oracle Corporation.

 Palo Alto Networks, PAN-OS, App-ID, Content-ID, Url-ID, GlobalProtect, Wildfire, and Panorama are trademarks of Palo Alto Networks, Inc.

"Python" is a registered trademark of the Python Software Foundation, used by Learning Tree International with permission from the Foundation.

Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the United States and other countries.

Red Hat Middleware, LLC. All rights reserved.

SANS and associated certifications:  GSEC, GPEN, GXPN, GCFW, GCUX, GCWN, GCIA, GREM are registered trademarks of the SANS Institute

SAP Crystal Reports is the registered trademark of SAP AG in Germany and in several other countries.

Scrum Alliance REPSM is a service mark of Scrum Alliance, Inc. Any unauthorized use is strictly prohibited.

TechNow® is a registered trademark of TechNow Incorporated.

The CompTIA Authorized Quality Curriculum logo is a proprietary trademark of CompTIA. All rights reserved.

The Swirl logo™ is a trademark of AXELOS Limited.

Transact-SQL is a trademark of Sybase, Inc.

UNIX is a registered trademark of The Open Group.

VMware is a registered trademark of VMware, Inc. in the United States and/or other jurisdictions.

XML is a trademark of MIT, INRIA or Keio on behalf of the World Wide Web Consortium.

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TN-535: Certified Forensic Computer Examiner (CFCE)

CCFE Core Competencies

  • Procedures and Legal Issues
  • Computer Fundamentals
  • Partitioning Schemes
  • Data Recovery
  • Windows File Systems
  • Windows Artifacts
  • Report writing (Presentation of Finding)
  • Procedures and Legal issues
  1. Knowledge of search and subjection and rules for evidence as applicable to computer forensics.
  2. Ability to explain the on-scene action taken for evidence preservation.
  3. Ability to maintain and document an environment consolidating the computer forensics.
  • Computer Fundamentals
  1. Understand BIOS
  2. Computer hardware
  3. Understanding of numbering system (Binary, hexadecimal, bits, bytes).
  4. Knowledge of sectors, clusters, files.
  5. Understanding of logical and physical files.
  6. Understanding of logical and physical drives.
  • Partitioning schemes
  1. Identification of current partitioning schemes.
  2. Understanding of primary and extended partition.
  3. Knowledge of partitioning schemes and structures and system used by it.
  4. Knowledge of GUID and its application.
  • Windows file system
  1. Understanding of concepts of files.
  2. Understanding of FAT tables, root directory, subdirectory along with how they store data.
  3. Identification, examination, analyzation of NTFS master file table.
  4. Understanding of $MFT structure and how they store data.
  5. Understanding of Standard information, Filename, and data attributes.
  • Data Recovery
  1. Ability to validate forensic hardware, software, examination procedures.
  2. Email headers understanding.
  3. Ability to generate and validate forensically sterile media.
  4. Ability to generate and validate a forensic image of media.
  5. Understand hashing and hash sets.
  6. Understand file headers.
  7. Ability to extract file metadata from common file types.
  8. Understanding of file fragmentation.
  9. Ability to extract component files from compound files.
  10. Knowledge of encrypted files and strategies for recovery.
  11. Knowledge of Internet browser artifacts.
  12. Knowledge of search strategies for examining electronic
  • Windows Artifacts
  1. Understanding the purpose and structure of component files that create the windows registry.
  2. Identify and capability to extract the relevant data from the dead registry.
  3. Understand the importance of restore points and volume shadow copy services.
  4. Knowledge of the locations of common Windows artifacts.
  5. Ability to analyze recycle bin.
  6. Ability to analyze link files.
  7. Analyzing of logs
  8. Extract and view windows logs
  9. Ability to locate, mount and examine VHD files.
  10. Understand the Windows swap and hibernation files.
  • Report Writing (Presentation of findings)
  1. Ability to conclude things strongly based on examination observations.
  2. Able to report findings using industry standard technically accurate terminologies.
  3. Ability to explain the complex things in simple and easy terms so that non-technical people can understand clearly.
  4. Be able to consider legal boundaries when undertaking a forensic examination

PM-325: Project Management Professional (PMP) Exam Preparation

Course Overview:

This course is developed for those individuals seeking to pass the Project Management Institute’s PMP certification exam, as well as any individual who has attended any Project Management Certification program in the past and needs to brush up on the material needed to pass the PMP exam.

Attendees to PM-325: Project Management Professional (PMP) Exam Preparation will receive official PMI (Project Management Institute) course materials and expert instruction from an official PMI Instructor.

TechNow Inc. is an official Authorized Training Partner of The Project Management Institute (PMI).

 

Dates/Locations:

Date/Time Event
12/15/2025 - 12/19/2025
08:00 -16:00 		PM-325: Project Management Professional (PMP) Exam Preparation
TechNow – San Antonio, TX, San Antonio Texas
03/16/2026 - 03/20/2026
08:00 -16:00 		PM-325: Project Management Professional (PMP) Exam Preparation
TechNow, Inc, San Antonio TX
06/22/2026 - 06/26/2026
08:00 -16:00 		PM-325: Project Management Professional (PMP) Exam Preparation
TechNow, Inc, San Antonio TX
09/28/2026 - 10/02/2026
08:00 -16:00 		PM-325: Project Management Professional (PMP) Exam Preparation
TechNow, Inc, San Antonio TX
12/07/2026 - 12/11/2026
08:00 -16:00 		PM-325: Project Management Professional (PMP) Exam Preparation
TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Objectives:

  • Project Initiation
  • Examining the Project Management Framework
  • Examining the Project Management Processes
  • Implementing Project Integration Management
  • Managing the Project Scope
  • Introducing Project Time Management
  • Introducing Project Cost Management
  • Introducing Project Quality Management
  • Introducing Project Human Resource Management
  • Introducing Project Communications Management
  • Introducing Project Risk Management
  • Introducing Project Procurement Management
  • PMP Code of Professional Conduct

Prerequisites:

A Bachelor’s degree & 4,500 hours of project management experience over 3 years/36 months.

OR

7,500 hours of project management experience over 5 years/60 months (if NO degree).

AND

Complete & submit the PMP certification application directly to PMI

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