TN-5305: Supporting and Troubleshooting Windows 11

 

Course Overview:

This five-day instructor-led course provides IT professionals with the knowledge and skills required to Support and Troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Attendees to TN-5320: Supporting and Troubleshooting Windows 11 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 11
  • Troubleshoot startup issues and operating system services on a Windows 11 PC
  • Perform system recovery
  • Resolve issues related to hardware devices and device drivers
  • Administer Windows 11 devices
  • Troubleshoot issues related to network connectivity
  • Configure Windows 11 devices by using Group Policy
  • Configure and troubleshoot user settings
  • Configure and troubleshoot resource access
  • Implement remote connectivity
  • Deploy and troubleshoot applications
  • Maintain Windows 11 devices

 

 Prerequisites: 

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server fundamentals.

Comments

Latest comments from students

 

Liked the class?  Then let everyone know!

AZ-900: Microsoft Azure Fundamentals

 

Course Overview:

This two-day course will provide foundational level knowledge on cloud concepts; core Azure services; security, privacy, compliance, and trust; and Azure pricing and support.

NOTE: This course provides an Azure pass and time for you to participate in hands-on labs. The content for this course aligns to AZ-900 exam objective domain

TechNow has worked worldwide enterprise infrastructures for over 20 years and has developed demos and labs to exemplify the techniques required to demonstrate cloud technologies and to effectively manage security in the cloud environment

Attendees to AZ-900: Microsoft Azure Fundamentals will receive TechNow approved course materials and expert instruction.

Date/Locations:

Date/Time Event
01/20/2026 - 01/23/2026
08:00 -16:00 		AZ-900: Microsoft Azure Fundamentals
TechNow, Inc, San Antonio TX
04/07/2026 - 04/08/2026
08:00 -16:00 		AZ-900: Microsoft Azure Fundamentals
TechNow, Inc, San Antonio TX
08/03/2026 - 08/04/2026
08:00 -16:00 		AZ-900: Microsoft Azure Fundamentals
TechNow, Inc, San Antonio TX
11/09/2026 - 11/10/2026
08:00 -16:00 		AZ-900: Microsoft Azure Fundamentals
TechNow, Inc, San Antonio TX

Course Duration: 3 days

Course Outline:

  • Cloud Concepts
  • Core Azure Services
  • Security, Privacy, Compliance, And Trust
  • Azure Pricing and Support

Lab Objectives:

    • Create a virtual machine
    • Deploy Azure container instances
    • Create a virtual network
    • Create blob storage
    • Create a SQL database
    • Implement an Azure IoT Hub
    • Implement Azure Functions
    • Create a web app
    • Create a VM with a Template
    • Create a VM with PowerShell
    • Create a VM with CLI
    • Secure network traffic
    • Implement Azure key vault
    • Create an Azure Policy
    • Manage access with RBAC
    • Manage resource locks
    • Implement resource tagging
    • Exploring the Trust Center
    • Use the Azure Pricing Calculator
    • Use the Azure TCO Calculator
    • Open a Support request
    • Calculate composite SLAs
    • Access Azure Preview features

Prerequisites :

      • There are no prerequisites for taking this course. Technical IT experience is not required however some general IT knowledge or experience would be beneficial.
      • This course is suitable for IT personnel who are just beginning to work with Azure.
      • This course primarily uses the Azure portal to create services and does not require scripting skills.
      • Students in this course will gain confidence to take other role-based courses and certifications, such as Azure Administrator.
      • This course provides an Azure pass and optional lab environment.

Comments

Latest comments from students

 

Liked the class?  Then let everyone know!

IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
01/20/2026 - 01/23/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/07/2026 - 04/10/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

Comments

Latest comments from students

 

Liked the class?  Then let everyone know!

TN-909: Windows Forensic Analysis

 

Course Overview:

Windows Forensic Analysis is a hands-on course that covers digital forensics of the Microsoft Windows operating system.  The collection and analysis of data tracking user based activity that can be used for internal purposes or legal litigation.  TechNow has the student analyze many data images for various Windows operating systems, as current as Windows 8.1, Windows 10  in an environment that uses many Cloud technologies such as  Office365, Skydrive, Sharepoint, Exchange Online, and Windows Phone.

This is not death by power point. The course is aligned with digital forensic investigators and executing hands-on labs. Lecture and labs walk the student through the knowledge required to truly understand the mechanics of Windows Forensic Analysis.

Attendees to TN-909: Windows Forensic Analysis will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Windows Operating System Components
  • Core Forensic Principles
  • Live Response and Triage-Based Acquisition Techniques
  • Windows Image Mounting and Examination
  • Memory, Pagefile, Filesystems
  • Data and Metadata
  • Profiling systems and users
  • Tracking USB and BYOD
  • Log and Registry Analysis
  • User Communications
  • Email Forensics
  • Browser Forensics
  • Reporting and  Presentation

Course Prerequisites:

  • Windows and Security Experience

Comments

Latest comments from students

 

Liked the class?  Then let everyone know!