IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
08/04/2025 - 08/08/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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Trademark Recognition

(ISC)², CBK, and CISSP are registered marks of the International Information Systems Security Certification Consortium in the United States and other countries.

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ITIL®, PRINCE2® and MSP® are registered trademarks of AXELOS Limited.

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MS Programming

Here are our Microsoft Programming courses:

MS-2124: Programming with C#

Course Overview:

This course provides students with the knowledge and skills they need to develop C# applications for the Microsoft .NET Platform. The course focuses on C# program structure, language syntax & implementation details. C# was created to be the programming language best suited for writing enterprise applications for .NET. C# combines the high productivity of Microsoft Visual Basic with the raw power of C++. It is a simple, object-oriented and type-safe programming language that is based on the C & C++ family of languages.

Attendees to MS-2124: Programming with C# will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Overview of the Microsoft .NET Platform Overview of C#
Using Value-Type Variables
Statements & Exceptions
Methods & Parameters
Arrays
Essentials of Object-Oriented Programming
Using Reference-Type Variables
Creating & Destroying Objects
Inheritance in C#
Aggregation, Namespaces & Advanced Scope
Operators & Events Properties & Indexes
Attributes

Prerequisites:

Experience with programming in C, C++, Visual Basic, Java or another programming language

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User: jdmccol

Instructor comments: Excelent instructor, covered topic in depth and modified course objectives to meet student own needs.

Facilities comments: Was OK, I am sure the Technow facilities when competed will be better.

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PP-222: CIPM Certified Information Privacy Manager and GDPR Compliance

Course Overview:

Every organization has data protection needs. Every day, we access, share and manage data across companies, continents and the globe. Knowing how to implement a privacy program is an invaluable sill that will help you protect your organization’s data- and take your career to the next level. Our Principles of Privacy Program Management training is the premier course on implementing a privacy program framework, managing the privacy program operational lifecycle and structuring a privacy team. With a CIPM and CIPP/E combined you’ll be uniquely equipped to fulfill the DPO requirements of the GDPR. Here is our CIPM + CIPP/E 4 Day GDPR Ready

What’s Included:

Authorized courseware
Exam voucher
IAPP membership

**GDPR Regulation Mandated May 25, 2018**

Course Objectives:

Principles of Privacy Program Management is the how-to training on implementing a privacy program framework, managing the privacy program operational lifecycle and structuring a knowledgeable, high-performing privacy team. Those taking this course will learn the skills to manage privacy in an organization through process and technology-regardless of jurisdiction or industry. The Principles of Privacy Program Management training is based on the body of knowledge for the IAPP’s ANSI accredited Certified Information Privacy Manager (CIPM) certification program.

Attendees to PP-222: CIPM Certified Information Privacy Manager and GDPR Compliance will receive TechNow approved course materials and expert instruction, and certification test voucher and certificate of course completion.

TechNow is a International Association of Privacy Professionals (IAPP) Partner, and utilizes official curriculum from International Association of Privacy Professionals (IAPP).

TechNow has taught security courses for over 20 years, before most certifications existed and has successfully moved students through certification programs associated with IAPP, SANS, EC-Council and ISC2. Our instructor maintains over a dozen security certifications and has been the director of a company with internationals sales and compliance.

Dates/Locations:

No Events

Duration: 2 Days

Course Content:

Module 1: Introduction to Privacy Program Management
Module 2: Privacy Governance
Module 3: Applicable Laws and Regulations
Module 4: Data Assessments
Module 5: Policies
Module 6: Data Subjects’ Rights
Module 7: Training and Awareness
Module 8: Protecting Personal Information
Module 9: Data Breach Incident Plans
Module 10: Measuring, Monitoring and Auditing Program Performance

Prerequisites: None

Target Audience:

Data Protection Officers, Data Protection Managers, Auditors, Legal Compliance Officers, Security Manager, Information Managers, Anyone who uses processes and maintains personal data

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