Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
01/20/2026 - 01/23/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/07/2026 - 04/10/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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Course Overview:

The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) course gives you the knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks. You’ll also learn to implement security principles, implement automation and programmability within an enterprise network, and how to overlay network design by using SD-Access and SD-WAN solutions.

Attendees to N-415: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) will receive TechNow approved course materials, expert instruction, and prepare you to take the 350-401 Implementing Cisco® Enterprise Network Core Technologies (ENCOR) exam.

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Dates/Locations:

Date/Time Event
03/09/2026 - 03/13/2026
08:00 -16:00
N-415: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR)
TechNow, Inc, San Antonio TX
06/29/2026 - 07/03/2026
08:00 -16:00
N-415: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR)
TechNow, Inc, San Antonio TX
10/05/2026 - 10/09/2026
08:00 -16:00
N-415: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR)
TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Objectives:

  • Illustrate the hierarchical network design model and architecture using the access, distribution, and core layers
  • Compare and contrast the various hardware and software switching mechanisms and operation, while defining the Ternary Content Addressable Memory (TCAM) and Content Addressable Memory (CAM), along with process switching, fast switching, and Cisco Express Forwarding concepts
  • Troubleshoot Layer 2 connectivity using VLANs and trunking
  • Implementation of redundant switched networks using Spanning Tree Protocol
  • Troubleshooting link aggregation using Etherchannel
  • Describe the features, metrics, and path selection concepts of Enhanced Interior Gateway Routing Protocol (EIGRP)
  • Implementation and optimization of Open Shortest Path First (OSPF)v2 and OSPFv3, including adjacencies, packet types, and areas, summarization, and route filtering for IPv4 and IPv6
  • Implementing External Border Gateway Protocol (EBGP) interdomain routing, path selection, and single and dual-homed networking
  • Implementing network redundancy using protocols including Hot Standby Routing Protocol (HSRP) and Virtual Router Redundancy Protocol (VRRP)
  • Implementing internet connectivity within Enterprise using static and dynamic Network Address Translation (NAT)
  • Describe the virtualization technology of servers, switches, and the various network devices and components
  • Implementing overlay technologies such as Virtual Routing and Forwarding (VRF), Generic Routing Encapsulation (GRE), VPN, and Location Identifier Separation Protocol (LISP)
  • Describe the components and concepts of wireless networking including Radio Frequency (RF) and antenna characteristics, and define the specific wireless standards
  • Describe the various wireless deployment models available, include autonomous Access Point (AP) deployments and cloud-based designs within the centralized Cisco Wireless LAN Controller (WLC) architecture
  • Describe wireless roaming and location services
  • Describe how APs communicate with WLCs to obtain software, configurations, and centralized management
  • Configure and verify Extensible Authentication Protocol (EAP), WebAuth, and Pre-Shared Key (PSK) wireless client authentication on a WLC
  • Troubleshoot wireless client connectivity issues using various available tools
  • Troubleshooting Enterprise networks using services such as Network Time Protocol (NTP), Simple Network Management Protocol (SNMP), Cisco Internetwork Operating System (Cisco IOS®) IP Service Level Agreements (SLAs), NetFlow, and Cisco IOS Embedded Event Manager
  • Explain the use of available network analysis and troubleshooting tools, which include show and debug commands, as well as best practices in troubleshooting
  • Configure secure administrative access for Cisco IOS devices using the Command-Line Interface (CLI) access, Role-Based Access Control (RBAC), Access Control List (ACL), and Secure Shell (SSH), and explore device hardening concepts to secure devices from less secure applications, such as Telnet and HTTP
  • Implement scalable administration using Authentication, Authorization, and Accounting (AAA) and the local database, while exploring the features and benefits
  • Describe the enterprise network security architecture, including the purpose and function of VPNs, content security, logging, endpoint security, personal firewalls, and other security features
  • Explain the purpose, function, features, and workflow of Cisco DNA Center™ Assurance for Intent-Based Networking, for network visibility, proactive monitoring, and application experience
  • Describe the components and features of the Cisco SD-Access solution, including the nodes, fabric control plane, and data plane, while illustrating the purpose and function of the Virtual Extensible LAN (VXLAN) gateways
  • Define the components and features of Cisco SD-WAN solutions, including the orchestration plane, management plane, control plane, and data plane
  • Describe the concepts, purpose, and features of multicast protocols, including Internet Group Management Protocol (IGMP) v2/v3, Protocol-Independent Multicast (PIM) dense mode/sparse mode, and rendezvous points
  • Describe the concepts and features of Quality of Service (QoS), and describe the need within the enterprise network
  • Explain basic Python components and conditionals with script writing and analysis
  • Describe network programmability protocols such as Network Configuration Protocol (NETCONF) and RESTCONF
  • Describe APIs in Cisco DNA Center and vManage

Prerequisites:

  • CCNA certification
  • Implementation of Enterprise LAN networks
  • Basic understanding of Enterprise routing and wireless connectivity
  • Basic understanding of Python scripting

 

Comments

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User: don.seguin

Instructor comments: Tim was a great.

Facilities comments: The classroom was great.


User: jrtrussell

Instructor comments: Awesome

Facilities comments: Great


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Course Overview:

TechNow’s Course provides existing .NET developers with practical information and labs that enables them to build solutions on the Microsoft SharePoint 2010/2013 platform.

Attendees to MS-10175: Developing & Customizing Applications for Microsoft SharePoint 2010/2013 will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Introduction to SharePoint 2010/2013 Development Platform
  • Using SharePoint 2010/2013 Developer Tools
  • Developing SharePoint 2010/2013 Web Parts
  • Working with SharePoint Objects on the Server
  • Creating Event Receivers and Application Settings
  • Developing Solutions by Using Business Connectivity Services
  • Developing SharePoint 2010/2013 Workflows
  • Working with Client-based APIs for SharePoint 2010/2013
  • Developing Interactive User Interfaces
  • Developing Silverlight Applications for SharePoint
  • Developing Sandboxed Solutions
  • Working with SharePoint Server Profiles and Taxonomy APIs
  • Developing Content Management Solutions

    Prerequisites:

    • An understanding of the problem-solving techniques that apply to software development
    • Approximately 12 months experience with ASP .NET 3.5 with Visual Studio 2008 (or later)
    • Approximately 1 month development experience with SharePoint 2007 or SharePoint 2010/2013 and VS2010/2013 (includes beta releases) creating code that interacts with the SharePoint Sever-side APIs
    • Experience performing end user tasks with SharePoint 2007 or SharePoint 2010/2013 and an understanding of the purpose and use of the following:
      • Lists
      • Documents and Libraries
      • Personalizing an SP Page/Site
      • Using MySites
      • Using SharePoint Designer

    Comments

    Latest comments from students


    User: kelleyd10

    Instructor comments: Clay was / is an outstanding instructor. He was very flexible in what the class needed. He was very accommodating and resourceful in answering the class questions. Clay's teaching style is greatly appreciated.

    Facilities comments: Were good


    User: dennij

    Instructor comments: Very professional and knowledgeable. Available before and after class.

    Facilities comments: Location was nice but too far from Lackland.


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    Course Overview: 

    This hands-on, lab-driven course directs managers, project managers, and team leaders through the real-world process of using SharePoint to propel projects.  Improve efficiency and boost the likelihood of success as you learn to build a customized Project Management Information System (PMIS), develop SharePoint project sites, build document libraries and management protocols.  You will integrate Microsoft Office software, build SharePoint Workflows, archive completed projects, and much more during SharePoint project management training.  Add these critical SharePoint tools to your project management expertise and experience the drastic difference that comes with truly effective project management.

    Attendees to TN-323: SharePoint 2010/2013 for Project Management will receive TechNow approved course materials and expert instruction.

    Date/Locations:

    No Events

    Duration: 3 days

    Course Objectives:

    • SharePoint as a Project Management Information System (PMIS)
    • Creating a PMIS
    • Enabling Team Collaboration with SharePoint
    • Tracking Projects with SharePoint
    • Working with Business Intelligence
    • Establishing Processes and Standards with SharePoint
    • Managing Meeting with Meeting Workspaces
    • Working with Microsoft Access
    • Creating a PMO View
    • Concluding a Project

    Prerequisites:

    Comments

    Latest comments from students


    User: joseibarra

    Instructor comments: Very patient, communicated expertly. Made the class easy to understand and how it applies in the real world.

    Facilities comments: Excellent.



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    Course Overview:

    Every organization has data protection needs. Every day, we access, share and manage data across companies, continents and the globe. Knowing how to implement a privacy program is an invaluable sill that will help you protect your organization’s data- and take your career to the next level. Our Principles of Privacy Program Management training is the premier course on implementing a privacy program framework, managing the privacy program operational lifecycle and structuring a privacy team. With a CIPM and CIPP/E combined you’ll be uniquely equipped to fulfill the DPO requirements of the GDPR. Here is our CIPM + CIPP/E 4 Day GDPR Ready  

    What’s Included:

    • Authorized courseware
    • Exam voucher
    • IAPP membership

    **GDPR Regulation Mandated May 25, 2018**

    Course Objectives:

    Principles of Privacy Program Management is the how-to training on implementing a privacy program framework, managing the privacy program operational lifecycle and structuring a knowledgeable, high-performing privacy team. Those taking this course will learn the skills to manage privacy in an organization through process and technology-regardless of jurisdiction or industry. The Principles of Privacy Program Management training is based on the body of knowledge for the IAPP’s ANSI accredited Certified Information Privacy Manager (CIPM) certification program.

    Attendees to PP-222: CIPM Certified Information Privacy Manager and GDPR Compliance will receive TechNow approved course materials and expert instruction, and certification test voucher and certificate of course completion.

    TechNow is a International Association of Privacy Professionals (IAPP) Partner, and utilizes official curriculum from International Association of Privacy Professionals (IAPP).

    TechNow has taught security courses for over 20 years, before most certifications existed and has successfully moved students through certification programs associated with IAPP, SANS, EC-Council and ISC2. Our instructor maintains over a dozen security certifications and has been the director of a company with internationals sales and compliance.

     

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    Dates/Locations:

    No Events

    Duration: 2 Days

    Course Content:

    • Module 1: Introduction to Privacy Program Management
    • Module 2: Privacy Governance
    • Module 3: Applicable Laws and Regulations
    • Module 4: Data Assessments
    • Module 5: Policies
    • Module 6: Data Subjects’ Rights
    • Module 7: Training and Awareness
    • Module 8: Protecting Personal Information
    • Module 9: Data Breach Incident Plans
    • Module 10: Measuring, Monitoring and Auditing Program Performance

     

    Prerequisites: None

    Target Audience:

    Data Protection Officers, Data Protection Managers, Auditors, Legal Compliance Officers, Security Manager, Information Managers, Anyone who uses processes and maintains personal data

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