IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
08/04/2025 - 08/08/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-315: Complete Hack and Defend

 

Course Overview:

Learn to protect yourself and your company against hackers, by learning their tools and techniques, and then testing your network.  This course is heavily based on Kali and primarily on Metasploit.  In TN-315: Complete Hack and Defend class you will learn the step by step process that hackers use to assess your enterprise network, probe it & hack into it in mixed-platform environment including Windows, Linux, Solaris, and Cisco.  This course is 90% hacking, but  defenses for demonstrated hacks will be discussed.  If you want to know the ins and outs of the hacks presented in this course, then this is the course for you.

Attendees to TN-315: Complete Hack & Defend Class Attendees will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Introduction to Pen Testing using the PTES model
  • Metasploit Basics
    • MSFconsole, MSFcli, Armitage, MSFpayload, MSFencode, NasmShell
  • Intelligence Gathering
    • Nmap, Databases in Metasploit, Port Scanning with Metasploit
  • Quick Intro to Ruby
    • Writing a simple Ruby script to create a custom scanner
  • Vulnerability Scanning
    • Importing Nessus Results
    • Scanning with Nessus from Within Metasploit
  • Exploitation
    • Using the Metasploit Framework and console to exploit
  • Meterpreter
    • Compromising a Windows System
    • Attacking MS SQL, xp_cmdshell
    • Dumping Usernames and Passwords, extracting and dumping hashes
    • Pass the Hash and Token Impersonation
    • Pivoting
    • Railgun
    • Using Meterpreter Scripts: Migrating a process, Killing AV, Persistence
  • Avoiding Detection
    • Creating Stand-Alone Binaries with MSFpayload
    • Encoding with MSFencode and Packers (go Green Bay:)
  • Exploitation Using Client Side Attacks
    • Introduction to Immunity Debugger
    • Using Immunity Debugger to Decipher NOP Shellcode
  • Metasploit Auxiliary Modules
  • Social Engineer Toolkit (SET)
    • Spear-Phishing, Web Attack
    • Creating a Multipronged Attack
  • Creating Your Own Module
    • Adapt an existing Module
    • Add some PowerShell and Run the Exploit
  • Meterpreter Scripting
  • Capture The Flag Exercise

Prerequisites:

  • This is an advanced Information Security Course which requires basic Windows & UNIX competency
  • Certification or 2 years of experience in these operating systems is highly recommended
  • An understanding of TCP/IP

Comments

Latest comments from students

User: dhonore

Instructor comments: Dave's presentation style is engaging and lively.

Facilities comments: The room was adequate for the needs of the class.

User: phouck

Instructor comments: David was very good. Although he went very fast at times.

Facilities comments: The room was ok. it was bit dark.

 

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TN-512: Essential Business Analysis Course

Course Overview:

This course covers the key elements required to understand and apply business analysis techniques in an IT-centric business environment.  It identifies key best practices to deal with the challenges of eliciting, analyzing, and specifying project requirements.  The key material in each section of this course is reinforced with a student driven lab scenario allowing each participant hands-on practice with the key business analysis concepts that are introduced in this course. At the end of the focused sections on business analysis techniques, the students will engage in a student-driven business analysis case study blending all the learned techniques into a finished product. This course is approximately 60% lecture and  40% lab time.

Attendees to TN-512: Essential Business Analysis Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Overview of Business Analysis Workshop
  • Eliciting Project Workshop
  • Case Study
  • Analyzing Requirements and Writing Case Studies
  • Case Study

Prerequisites:

  • None

 

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TN-765: Automating Administration with Windows Powershell

 

Course Overview:

This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches.

Attendees to TN-765: Automating Administration with Windows Powershell will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 5 days

Course Objectives:

 

  • Describe the functionality of Windows PowerShell and use it to run and find basic commands
  • Identify and run cmdlets for server administration
  • Work with Windows PowerShell pipeline
  • Describe the techniques Windows PowerShell pipeline uses
  • Use PSProviders and PSDrives to work with other forms of storage
  • Query system information by using WMI and CIM
  • Work with variables, arrays, and hash tables
  • Write basic scripts in Windows PowerShell
  • Write advanced scripts in Windows PowerShell
  • Administer remote computers
  • Use background jobs and scheduled jobs
  • Use advanced Windows PowerShell techniques

 

Course Prerequisites:

 

  • Experience with Windows networking technologies and implementation.
  • Experience with Windows Server administration, maintenance, and troubleshooting.

 

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