IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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The Microsoft platform is arguably the largest component in any IT architecture, and rate of change in this arena makes training in the Microsoft platform a must.  TechNow can and does teach the entire gamut of Microsoft technologies, from Servers to application development. 

Here is a list of all of our Microsoft courses:

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    VM-325: VMware View: Install, Configure and Manage

    Course Overview:

    This hands-on training course builds your skills in the VMware ViewTM suite of products: VMware View Manager, VMware View Composer, and VMware® ThinAppTM.  Based on customer specification, this course can be based on View 4.x or 5.x, and ThinApp 4.x or 5.x releases.

    Attendees to VM-325: VMware View: Install, Configure and Manage will receive TechNow approved course materials and expert instruction.

    At the end of this course, you should understand the features and operations of View and be able to:

    • Install and configure View components
    • Create and manage dedicated and floating desktop pools
    • Deploy and manage linked-clone virtual desktops
    • Configure and manage desktops that run in local mode
    • Configure secure access to desktops through a public network
    • Use ThinApp to package applications

    Date/Locations:

    No Events

    Duration: 5 days

    Course Objectives:

    • Module 1: Course Introduction
    • Module 2: Introduction to VMware View
    • Module 3: View Connection Server
    • Module 4: View Desktops
    • Module 5: View Client Options
    • Module 6: View Administratory
    • Module 7: Configuring and Managing Linked Clones
    • Module 8: Local-Mode Desktops
    • Module 9: Command-Line Tools and Backup Options
    • Module 10: Managing VMware View Security
    • Module 11: View Manager Performance and Scalability
    • Module 12: VMware® ThinAppTM

    Prerequisites:

    • VM-315: VMware Infrastructure: Install, Configure and Manage
    • Experience in Microsoft Windows Active Directory Administration
    • Experience with VMware vSphereTM
    • Before attending the course, students must be able to perform the following tasks:
      • Create a template in VMware vCenterTM Server and deploy a virtual machine from it
      • Modify a template customization file
      • Open a virtual machine console in vCenter Server and access the guest operating system
      • Configure Active Directory services

     

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    TN-345: Python for Penetration Testers

     

    Course Overview:

     

    This Python for Penetration Testing course is designed to give you the skills you need for maintaining or developing Python Penetration Testing tools oriented towards offensive operations.  We have a suite of courses and certifications that help  understand a problem, this course prepares the student to rapidly develop prototype code to attack or defend against it.

    The course concludes with a Capture the Flag event that will test both your ability to apply your new tools and coding skills in a Python Penetration Testing challenge.

    This course is not intended to be an Advanced Python course, but to exemplify penetration techniques utilizing Python.  The course covers Threading, Sockets, OOP, and third party modules that facilitate the offensive operator’s objective.

    This course utilizes the “Violent Python” text book.

    Attendees to TN-345: Python for Penetration Testers Class will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

    No Events

    Duration: 3 Days

    Course Objectives:

    • Python Lanuage Refress
    • Network Sockets
    • Exception Handling
    • Hashes and Cracking Passwords
    • Threading
      • Concepts and Python Implementation
      • Queues and Synchronization
      • urlparse and httplib to probe URLs
      • Crack a password protected zip file
    • Port Scanner
      • Threading a Port Scanner
    • nmap integration
    • Deploying shellcode
    • Mechanize, BeautifulSoup
      • HTTP Form Password Guessing
      • HTTP Proxies (Burp Suite)
      • HTTP Cookies Session Hijacking
        • CookieMonster
    • Images and Metadata
    • Justniffer
    • SQL Injection
      • sqlmap
      • SQLBrute
    • Antivirus and IDS evasion
      • PyInstaller
      • Metasploit
    • Scapy
      • Deploy shellcode
      • DNS Cache Poisoning
      • Packety Violence

    Prerequisites:

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