IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/04/2024 - 12/06/2024 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-565: Nessus Vulnerability & Compliance Auditing

Course Overview:

This course provides security professionals with the skills and knowledge to perform vulnerability and compliance scanning of supported operating systems, devices, and applications. Students will construct custom scan policies for topology discovery, network vulnerability detection, credentialed patch audits, and compliance benchmarks, and discuss the underlying technologies utilized by the Nessus scanner.

This course provides students with the necessary information to prepare for the Tenable Certified Nessus Auditor (TCNA) exam.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Introduction to Nessus and Vulnerability Scanning
Nessus Installation and Administration
Basic Nessus Scan Operation
Nessus Scan Configuration and Policy Creation
Vulnerability Analysis and Reporting with Nessus
Advanced Scan Configuration and Policy Creation
Introduction to Compliance and Auditing
Nessus Auditing Features
Windows System Auditing
Unix System Auditing
Cisco IOS Auditing
Nessus Database Auditing
Nessus Content Auditing
Auditing to Industry Guidelines
Auditing to Federal Guidelines

Prerequisites:

Students should possess a basic understanding of TCP/IP networking, operating systems security, and common client/server applications.

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TN-822: Certified Information Systems Auditor (CISA) Seminar

Course Overview:

The mark of excellence for a professional certification program is the value and recognition it bestows on the individual who achieves it. The technical skills & practices the CISA promotes and evaluates are the building blocks of success in the field. Possessing the CISA designation demonstrates proficiency and is the basis for measurement in the profession. With a growing demand for professionals possessing IS audit, control and security skills, CISA has become a preferred certification program by individuals and organizations around the world. CISA certification signifies commitment to serving an organization and the IS audit, control and security industry with distinction. This course will help the student prepare to obtain this credential.

Attendees to TN-822: Certified Information Systmes Auditor (CISA) Seminar will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/09/2024 - 12/13/2024 08:00 -16:00	TN-822: Certified Information Systems Auditor (CISA) Seminar TechNow, Inc, San Antonio TX
01/06/2025 - 01/10/2025 08:00 -16:00	TN-822: Certified Information Systems Auditor (CISA) Seminar TechNow, Inc, San Antonio TX
02/10/2025 - 02/14/2025 08:00 -16:00	TN-822: Certified Information Systems Auditor (CISA) Seminar TechNow, Inc, San Antonio TX
05/05/2025 - 05/09/2025 08:00 -16:00	TN-822: Certified Information Systems Auditor (CISA) Seminar TechNow, Inc, San Antonio TX
10/06/2025 - 10/10/2025 08:00 -16:00	TN-822: Certified Information Systems Auditor (CISA) Seminar TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Objectives:

The IS Audit Process (10%)
- Provide IS audit services in accordance with IS audit standards, guidelines, and best practices to assist the organization in ensuring that its information technology and business systems are protected & controlled.
IT Governance (15%)
- Provide assurance that the organization has the structure, policies, accountability, mechanisms and monitoring practices in place to achieve the requirements of corporate governance of IT.
System and Infrastructure Life Cycle Management (16%)
- Provide assurance that the management practices for the development/acquisition, testing, implementation, maintenance and disposal of systems and infrastructure will meet the organization's objectives.
IT Service Delivery and Support (14%)
- Provide assurance that the IT service management practices will ensure the delivery of the level of services required to meet the organization's objectives.
Protection of Information Assets (31%)
- Provide assurance that the security architecture (policies, standards, procedures and controls) ensures the confidentiality, integrity and availability of information assets.
Business Continuity and Disaster Recovery (14%)
- Provide assurance that, in the event of a disruption, the business continuity and disaster recovery processes will ensure the timely resumption of IT services, while minimizing the business impact.

Prerequisites:

A minimum of five years of professional information systems auditing, control & security work experienced is required. Experience must have been gained within the 10-year period preceding the application date for certification, or within five years from the date of initially passing the examination.

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User: fsarisen

Instructor comments: Thank you Tim for all the great information! I am confident that I'll do well on the ICND exam.

User: storoy30

Instructor comments: The instructor, Tim Burkard, was very knowledgeable on the course material and skilled at explain more complex ideas.

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CL-315: CCSP – Certified Cloud Security Professional Preparation Seminar

Course Overview:

TechNow’s CCSP Certification Preparation Seminar is an accelerated course designed to meet the high demands of the information security industry by preparing students for the industry standard Certified Cloud Security Professional exam. The exam covers (ISC)²’s 6 Domains from the Common Body of Knowledge, which encompass the whole of cloud security.

This course is an intense 5 day program. TechNow has a proven training and certification track record that you can depend on. CCSP test is 125 questions that typically require more comprehension than CISSP questions. The instructor takes time to walk through scenarios that assume comprehensive knowledge of enterprise infrastructures.

Attendees to CL-315: CCSP Certification Preparation Seminar will receive TechNow approved course materials and expert instruction.

The 6 domains of the CCSP CBK:

Architectural Concepts & Design Requirements
Cloud Data Security
Cloud Platform & Infrastructure Security
Cloud Application Security
Operations
Legal & Compliance

Duration: 5 days

Audience: Mid-level to advanced professionals involved with IT architecture, web and cloud security engineering, information security, governance, risk and compliance, and even IT auditing. CCSPs will be responsible for cloud security architecture, design, operations, and/or service orchestration.

DoD 8140: Not Mandated

Course Prerequisites: IT professional with 5 years of experience, 3 years of security experience, and at least 1 year of cloud security experience. GSEC, CISSP, CASP or equivalent experience in managing enterprise infrastructures. CCSP test is 125 questions that typically require more comprehension than CISSP questions. This course is for those who are already qualified at the enterprise level for IT infrastructures, have Cloud experience, and are looking for a Cloud Security certification.

Course Objectives:

Domain 1: Architectural Concepts and Design Requirements

Module 1: Understand cloud computing concepts
Module 2: Describe cloud reference architecture
Module 3: Understand security concepts relevant to cloud computing
Module 4: Understand design principles of secure cloud computing
Module 5: Identify trusted cloud services

Domain 2: Cloud Data Security

Module 1: Understand Cloud Data Life Cycle
Module 2: Design and Implement Cloud Data Storage Architectures
Module 3: Understand and implement Data Discovery and Classification Technologies
Module 4: Design and Implement Relevant Jurisdictional Data Protection for Personally Identifiable Information (PII)
Module 5: Design and implement Data Rights Management
Module 6: Plan and Implement Data Retention, Deletion, and Archival policies
Module 7: Design and Implement Auditability, Traceability, and Accountability of Data Events

Domain 3: Cloud Platform Infrastructure Security

Module 1: Comprehend Cloud Infrastructure Comp
Module 2: Analyze Risks Associated to Cloud Infrastructure
Module 3: Design and Plan Security Controls
Module 4: Plans Disaster Recovery & Business Continuity Management

Domain 4: Cloud Application Security

Module 1: Recognize Need for Training and Awareness in Application Security
Module 2: Understand Cloud Software Assurance and Validation
Module 3: Use Verified Secure Software
Module 4: Comprehend the Software Development Life Cycle (SDLC) Process
Module 5: Apply the Secure Software Development Life Cycle
Module 6: Comprehend the Specifics of Cloud Application Architecture
Module 7: Design Appropriate Identity and Access Management (IAM) Solutions

Domain 5: Operations

Module 1: Support the Planning Process for the Data Center Design
Module 2: Implement and Build Physical Infrastructure for Cloud Environment
Module 3: Run Physical Infrastructure for Cloud Environment
Module 4: Manage Physical Infrastructure for Cloud Environment
Module 5: Build Logical Infrastructure for Cloud Environment
Module 6: Run Logical Infrastructure for Cloud Environment
Module 7: Manage Logical Infrastructure for Cloud Environment
Module 8: Ensure Compliance with Regulations and Controls
Module 9: Conduct Risk Assessment to Logical and Physical Infrastructure
Module 10: Understand the Collection and Preservation of Digital Evidence
Module 11: Manage Communications with Relevant Parties

Domain 6: Legal and Compliance

Module 1: Understand Legal Requirements and Unique Risks Within the Cloud Environment
Module 2: Understand Privacy Issues, Including Jurisdictional Variances
Module 3: Understand Audit Process, Methodologies, and Required Adaptions for a Cloud Environment
Module 4: Understand Implication of Cloud to Enterprise Risk Management
Module 5: Understand Outsourcing and Cloud Contract Design
Module 6: Execute Vendor Management

Dates/Locations: No Events

VM-335: VMware Cloud Essentials and vCloud – Architecting the VMware Cloud FastTrack

Course Overview:

This FastTrack course combines combines two VMware courses (VMware Cloud Essentials and vCloud Architecting the VMware Cloud) into a single week course that adds extra exercises and labs to exemplify the techniques presented. The course begins with how to adopt, operate, and govern the cloud. The course enables participants to successfully complete the associated CompTIA Cloud Essentials™ Exam to become a Cloud Essentials™ Professional(CEP). This course also covers the subject matter specified by the VCP-Cloud certification.

This course is designed to guide students through the decision points and policy choices available for designing and implementing a VMware vCloud environment. Detailed labs and exercises for VMware vSphere™, VMware vCloud Director, VMware vCenter™ Chargeback, and the VMware® vShield Edge capability that is included with vCloud Director. A comprehensive VMware cloud design is demonstrated and discussed.

Attendees to VM-335: VMware Cloud Essentials and vCloud – Architecting the VMware Cloud FastTrack will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 5 days

Course Objectives:

Understand the common terms and definitions of cloud computing.
Understand the business benefits and business considerations of cloud computing.
Understand cloud computing from a technical perspective and recognize the various techniques, methods, challenges, and types of clouds.
Understand the impact and changes of cloud computing on IT service management.
Explain typical steps that lead to the successful adoption of cloud computing and understand the implications for organizations.
Recognize the compliance, risk, and regulatory consequences of cloud computing and its financial and strategic impact on an organization.
Evaluate and design a multitenant environment to address both private cloud and public cloud customer needs.
Configure vCloud providers that can accommodate heterogeneous server, storage, and network resources
Design a network infrastructure optimized for vCloud.
Integrate vCloud Director security with existing LDAP systems and design appropriate security hierarchies with security rolesnderstand the common terms and definitions of cloud computing.
Understand the business benefits and business considerations of cloud computing.
Understand cloud computing from a technical perspective and recognize the various techniques, methods, challenges, and types of clouds.
Understand the impact and changes of cloud computing on IT service management.
Explain typical steps that lead to the successful adoption of cloud computing and understand the implications for organizations.
Recognize the compliance, risk, and regulatory consequences of cloud computing and its financial and strategic impact on an organization.
Evaluate and design a multitenant environment to address both private cloud and public cloud customer needs.
Configure vCloud providers that can accommodate heterogeneous server, storage, and network resources.
Design a network infrastructure optimized for vCloud.
Integrate vCloud Director security with existing LDAP systems and design appropriate security hierarchies with security roles.
Design a vCenter Chargeback implementation.

Course Prerequisites:

VM-315 or equivalent experience.
Managing or administering at least one of UNIX, Windows, databases, networking, or security.

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