IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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The world of information security and computer training is ever changing.  The techniques and systems continue to evolve and we must stay current and diligent.  To do this, you can count on TechNow®…the leader in cybersecurity training and computer system training.

TechNow® has been training the leaders in the computer community for many years.  We provide training for students in a number of areas.  Our cybersecurity trainings include popular courses like D0D 8140, Security , CISM, CISSP, CEH,CCNA, and more.  With over 34 years of experience, we’re able to provide you with unmatched training and certification programs.

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    Course Overview:

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    Attendees to L-295: Linux System Administration II will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

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    Duration: 5 Days

    Course Objectives:

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    • Configuring NFS to support the client/server environment
    • Use the automounter
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    Prerequisites:

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    Course Overview:

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    Attendees to TN-765: Automating Administration with Windows Powershell will receive TechNow approved course materials and expert instruction.

    Date/Locations:

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    Course Duration: 5 days

    Course Objectives:

     

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    • Work with Windows PowerShell pipeline
    • Describe the techniques Windows PowerShell pipeline uses
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    • Write basic scripts in Windows PowerShell
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    • Use advanced Windows PowerShell techniques

     

    Course Prerequisites:

     

    • Experience with Windows networking technologies and implementation.
    • Experience with Windows Server administration, maintenance, and troubleshooting.

     

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    Attendees to TN-345: Python for Penetration Testers Class will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

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    Duration: 3 Days

    Course Objectives:

    • Python Lanuage Refress
    • Network Sockets
    • Exception Handling
    • Hashes and Cracking Passwords
    • Threading
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      • Queues and Synchronization
      • urlparse and httplib to probe URLs
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      • HTTP Proxies (Burp Suite)
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        • CookieMonster
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      • sqlmap
      • SQLBrute
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      • Metasploit
    • Scapy
      • Deploy shellcode
      • DNS Cache Poisoning
      • Packety Violence

    Prerequisites:

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