IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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Welcome to TechNow! The Leader in Information Security Training & Computer Training.

The world of information security and computer training is ever changing.  The techniques and systems continue to evolve and we must stay current and diligent.  To do this, you can count on TechNow®…the leader in cybersecurity training and computer system training.

TechNow® has been training the leaders in the computer community for many years.  We provide training for students in a number of areas.  Our cybersecurity trainings include popular courses like D0D 8140, Security , CISM, CISSP, CEH,CCNA, and more.  With over 34 years of experience, we’re able to provide you with unmatched training and certification programs.

TechNow also provides a variety of other popular trainings for the computer professional including Cisco, EC-Council, CompTIA, Unix/Linux and more.

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    L-295: Linux System Administration II

    Course Overview:

    In this course students will learn to configure the Linux kernel, install & configure modules, to install and configure non-default devices and automate installation with Kickstart. Students also utilize skills developed in L-245 to expand on file system configuration with spanning devices and RAID. This is the foremost server side Linux course in the industry covering all server side components such as DHCP, Samba, NIS, LDAP, inet, telnet ftp, dns, etc.  Expanding on security introduced in L-245: Linux System Administration I, TCP wrappers, firewalling with IP filters, SQUID, & ssh are covered.

    Attendees to L-295: Linux System Administration II will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

    No Events

    Duration: 5 Days

    Course Objectives:

    • Custom installation of a Linux server
    • Linux device naming conventions & the boot process
    • Adding peripheral devices
    • Reconfiguring the kernel
    • Disk partitioning & formatting
    • Changing system run levels
    • Adding startup files for additional services
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    • Disk & file system Administration
    • Terminals & modem configuration
    • Configuring NFS to support the client/server environment
    • Use the automounter
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    • Troubleshooting techniques
    • Advanced Linux installation

    Prerequisites:

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    TN-5415: Installation, Storage, and Compute with Windows Server 2016

     

    Course Overview:

    Course one of a three course series to obtain a Server 2016 MCSA certification. This five-day course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing storage and compute by using Windows Server 2016, and who need to understand the scenarios, requirements, and storage and compute options that are available and applicable to Windows Server 2016.

    The course leads directly to preparing for the(MCSA):Windows Server 2016 exam “70-740: Installation, Storage, and Compute with Windows Server 2016”.  It also maps to Microsoft’s course 20740A, and is part of the Server 2016 MCSA certification. 

    Attendees to TN-5415: Installation, Storage, and Compute with Window Server 2016 will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

    No Events

    Duration: 5 Days

    Course Objectives:

    • Prepare and install Nano Server, a Server Core installation, and plan a server upgrade and migration strategy
    • Describe the various storage options, including partition table formats, basic and dynamic disks, file systems, virtual hard disks, and drive hardware, and explain how to manage disks and volumes
    • Describe enterprise storage solutions, and select the appropriate solution for a given situation
    • Implement and manage Storage Spaces and Data Deduplication
    • Install and configure, and manage Windows and Hyper-V containers
    • Describe the high availability and disaster recovery technologies in Windows Server 2016
    • Plan, create, and manage a failover cluster
    • Implement failover clustering for Hyper-V virtual machines
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    • A basic understanding of networking fundamentals
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    • Basic knowledge of server hardware
    • Experience supporting and configuring Windows client operating systems such as Windows 10
      

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    TN-909: Windows Forensic Analysis

     

    Course Overview:

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    This is not death by power point. The course is aligned with digital forensic investigators and executing hands-on labs. Lecture and labs walk the student through the knowledge required to truly understand the mechanics of Windows Forensic Analysis.

    Attendees to TN-909: Windows Forensic Analysis will receive TechNow approved course materials and expert instruction.

    Date/Locations:

    No Events

    Duration: 5 days

    Course Objectives:

    • Windows Operating System Components
    • Core Forensic Principles
    • Live Response and Triage-Based Acquisition Techniques
    • Windows Image Mounting and Examination
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    • Data and Metadata
    • Profiling systems and users
    • Tracking USB and BYOD
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    • User Communications
    • Email Forensics
    • Browser Forensics
    • Reporting and  Presentation

    Course Prerequisites:

    • Windows and Security Experience

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