IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
08/04/2025 - 08/08/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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MS-2124: Programming with C#

 

Course Overview:

This course provides students with the knowledge and skills they need to develop C# applications for the Microsoft .NET Platform.  The course focuses on C# program structure, language syntax & implementation details.  C# was created to be the programming language best suited for writing enterprise applications for .NET. C# combines the high productivity of Microsoft Visual Basic with the raw power of C++.  It is a simple, object-oriented and type-safe programming language that is based on the C & C++ family of languages.

Attendees to MS-2124: Programming with C# will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Overview of the Microsoft .NET Platform Overview of C#
  • Using Value-Type Variables
  • Statements & Exceptions
  • Methods & Parameters
  • Arrays
  • Essentials of Object-Oriented Programming
  • Using Reference-Type Variables
  • Creating & Destroying Objects
  • Inheritance in C#
  • Aggregation, Namespaces & Advanced Scope
  • Operators & Events Properties & Indexes
  • Attributes

Prerequisites:

  • Experience with programming in C, C++, Visual Basic, Java or another programming language

 

Comments

Latest comments from students

User: jdmccol

Instructor comments: Excelent instructor, covered topic in depth and modified course objectives to meet student own needs.

Facilities comments: Was OK, I am sure the Technow facilities when competed will be better.

 

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Unix/Linux

Over twenty years experience in the area of Solaris, Linux, and Unix ensures that you are benefiting from a very mature and successful Solaris, Linux, and Unix training program.  TechNow offers the full suite of Solaris, Linux, and Unix courses utilizing real hardware.  This is not virtualized Solaris on Intel processors, or remote connection to a distant system.  The student learns to deal with real hardware taking advantage of Sparc T series processors. Solaris 10 and Solaris 11 is taught hands-on with data center skills as the focus.  We also offer Solaris 10 migration courses to Solaris 10 or Solaris 11.

The following is a list of our Unix/Linux training courses:

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Palo Alto Networks Firewall Training Course Lab

Working with the TechNow lab for the PA-215: Palo Alto Networks Firewall Essentials FastTrack course has been nothing less than a techie's idea of fun.  When students come in we are immediatly configuring the Cisco 3750 switches for access ports, VLANS, and trunks.  We then cable the switch to the Palo Alto Networks Firewall.  Each student gets their own Palo Alto Firewall Pod of hardware and software.  What we find as fun is the VLAN environment, with an array of virtual machines hosted on an ESXi server that can really exercise the abilities of the Palo Alto Firewall.  The DMZ VLAN hosts virtual machines that support enterprise services and also potentialy vulnerable web services.  The Trust VLAN has Windows and Linux clients.  The UnTrust VLAN has Web services and a VM of Kali. The hardware Firewall is additionally connected to a Management VLAN.  All those VLANs are trunked into an ESXi server where the student also has a VM-Series Palo Alto Networks Firewall for High Availability.  

After configuring all the trunking, VLANs, and network interfaces we learn about the firewall and configure it for the lab environment.  Using Metasploitable and Kali/Metasploit nefarious penetration attempts are executed.  Using packet captures, custom APP-ID's  and custom signatures are generated.  Custom logging and reporting are created to similate and enterprise and assist the desired Incident Response.  It is always fun in a training environment to learn all about the controls available in a product, even though specific controls may not be used in the operational environment.  In the end we have a good understanding of the Palo Alto Networks Firewall.