Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
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Course Overview:
This comprehensive course provides you with an in-depth understanding of the current telecom landscape and how voice is migrating from a circuit- to a packet-switched network. You will learn how to evaluate existing technology options to determine which will best meet your organization's data and telephony requirements, from mature digital transport/access services to emerging voice and data services using voice over packet technologies.
Attendees to TN-245: Telecommunications Fundamentals will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 5 days
Course Objectives:
- The Current State of the Telecom Industry
- Telecom Service Providers
- Digitalizing Voice
- Communication Mediums and Multiplexing
- Carrier Access: Customer-to-Carrier Connections
- Broadband Access
- Enterprise Networks
- Carrier Transport Services
- Data Communications and Packet-Switched Networks
- Migrating Voice from Circuit-to-Packet-Switched Networks
- Carrier Data Services
- Ethernet Services
- Remote Access Virtual Private Networks (VPNs)
- Video Technology and Services
- Current Mobile Wireless Services
- Fixed Mobile Convergence (FMC)
- Worldwide Interoperability for Microwave Access (WiMax)
- Multimedia Subsystem (IMS)
Prerequisites:
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