IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
08/04/2025 - 08/08/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-323: SharePoint 2010 and 2013 for Project Management

Course Overview: 

This hands-on, lab-driven course directs managers, project managers, and team leaders through the real-world process of using SharePoint to propel projects.  Improve efficiency and boost the likelihood of success as you learn to build a customized Project Management Information System (PMIS), develop SharePoint project sites, build document libraries and management protocols.  You will integrate Microsoft Office software, build SharePoint Workflows, archive completed projects, and much more during SharePoint project management training.  Add these critical SharePoint tools to your project management expertise and experience the drastic difference that comes with truly effective project management.

Attendees to TN-323: SharePoint 2010/2013 for Project Management will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 3 days

Course Objectives:

  • SharePoint as a Project Management Information System (PMIS)
  • Creating a PMIS
  • Enabling Team Collaboration with SharePoint
  • Tracking Projects with SharePoint
  • Working with Business Intelligence
  • Establishing Processes and Standards with SharePoint
  • Managing Meeting with Meeting Workspaces
  • Working with Microsoft Access
  • Creating a PMO View
  • Concluding a Project

Prerequisites:

Comments

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User: joseibarra

Instructor comments: Very patient, communicated expertly. Made the class easy to understand and how it applies in the real world.

Facilities comments: Excellent.

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RH-345: Red Hat JBoss Application Administration I

 
 

Course Overview:

 

Install, configure, and manage Red Hat JBoss Enterprise Application Platform

Red Hat JBoss® Application Administration I teaches you the best practices for installing and configuring Red Hat JBoss Enterprise Application Platform 6. Through hands-on labs, learn the essential, real-world tasks that a system administrator needs to know to effectively deploy and manage applications on JBoss Enterprise Application Platform.

Attendees to RH-345: Red Hat JBoss Application Administration I, will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Duration: 5 Days

Course Objectives:

  • Overview of JBoss Enterprise Application Platform
  • Configure JBoss Enterprise Application Platform in standalone mode
  • Configure JBoss Enterprise Application Platform in domain mode
  • Configure servers
  • Use the CLI tool
  • The datasource subsystem
  • The logging subsystem
  • The messaging subsystem
  • The security subsystem
  • JVM configuration
  • Migrating applications to JBoss Enterprise Application Platform 6
  • The web subsystem

Prerequisites:

  • Linux System Administration

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Palo Alto Networks Firewall Training Course Lab

Working with the TechNow lab for the PA-215: Palo Alto Networks Firewall Essentials FastTrack course has been nothing less than a techie's idea of fun.  When students come in we are immediatly configuring the Cisco 3750 switches for access ports, VLANS, and trunks.  We then cable the switch to the Palo Alto Networks Firewall.  Each student gets their own Palo Alto Firewall Pod of hardware and software.  What we find as fun is the VLAN environment, with an array of virtual machines hosted on an ESXi server that can really exercise the abilities of the Palo Alto Firewall.  The DMZ VLAN hosts virtual machines that support enterprise services and also potentialy vulnerable web services.  The Trust VLAN has Windows and Linux clients.  The UnTrust VLAN has Web services and a VM of Kali. The hardware Firewall is additionally connected to a Management VLAN.  All those VLANs are trunked into an ESXi server where the student also has a VM-Series Palo Alto Networks Firewall for High Availability.  

After configuring all the trunking, VLANs, and network interfaces we learn about the firewall and configure it for the lab environment.  Using Metasploitable and Kali/Metasploit nefarious penetration attempts are executed.  Using packet captures, custom APP-ID's  and custom signatures are generated.  Custom logging and reporting are created to similate and enterprise and assist the desired Incident Response.  It is always fun in a training environment to learn all about the controls available in a product, even though specific controls may not be used in the operational environment.  In the end we have a good understanding of the Palo Alto Networks Firewall.

CompTIA

Increase your credibility, job security, and career opportunities by reaching your goal and getting certified!  TechNow offers many CompTIA bootcamp style courses in which we administer an exam on the last day of class.  We have a proven testing program that will get you the results you want!

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