Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
| Date/Time | Event |
|---|---|
|
08/04/2025 - 08/08/2025 08:00 -16:00 |
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX |
|
12/08/2025 - 12/11/2025 08:00 -16:00 |
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX |
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
Comments
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Course Overview:
CT-205: A+ Certification Course provides students with the skills, knowledge and understanding that will enable them to install, configure, upgrade, troubleshoot and repair personal computer systems. The A+ curriculum is excellent preparation for almost any computer related career or position. This course lays the foundation for further study in networking and programming. Designed for the new computer professional who has support knowledge of PC hardware, but needs to expand upon that knowledge.
Attendees to CT-205: A+ Certification Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
No Events
Duration: 5 Days
Course Objectives:
- Identifying, Adding & Removing System Components
- Installation, Configuring & System Optimization
- Diagnosing & Troubleshooting Problems
- Power Protection & Safety Procedures
- Motherboards, Processors & Memory
- Printers
- Basic Networking
- Operating System Fundamentals
- Installation, Configuration & Upgrade
- Diagnosing & Troubleshooting
- Networks
Prerequisites:
-
None
Comments
Latest comments from students
User: whiggins29
Instructor comments: Very knowledgeable, very engaging.
User: jstuke12
Instructor comments: Instructor was wonderful, Tim explained all questions fully and was a pleasure to learn from.
Facilities comments: Facilities were outstanding.