Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
08/04/2025 - 08/08/2025
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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Course Overview:

This FastTrack course combines combines two VMware courses (VMware Cloud Essentials and vCloud Architecting the VMware Cloud) into a single week course that adds extra exercises and labs to exemplify the techniques presented.  The course begins with how to adopt, operate, and govern the cloud. The course enables participants to successfully complete the associated CompTIA Cloud Essentials™ Exam to become a Cloud Essentials™ Professional(CEP). This course also covers the subject matter specified by the VCP-Cloud certification.

This course is designed to guide students through the decision points and policy choices available for designing and implementing a VMware vCloud environment. Detailed labs and exercises for VMware vSphere™, VMware vCloud Director, VMware vCenter™ Chargeback, and the VMware® vShield Edge capability that is included with vCloud Director. A comprehensive VMware cloud design is demonstrated and discussed.

Attendees to VM-335:  VMware Cloud Essentials and vCloud – Architecting the VMware Cloud FastTrack will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 5 days

Course Objectives:

  • Understand the common terms and definitions of cloud computing.
  • Understand the business benefits and business considerations of cloud computing.
  • Understand cloud computing from a technical perspective and recognize the various techniques, methods, challenges, and types of clouds.
  • Understand the impact and changes of cloud computing on IT service management.
  • Explain typical steps that lead to the successful adoption of cloud computing and understand the implications for organizations.
  • Recognize the compliance, risk, and regulatory consequences of cloud computing and its financial and strategic impact on an organization.
  • Evaluate and design a multitenant environment to address both private cloud and public cloud customer needs.
  • Configure vCloud providers that can accommodate heterogeneous server, storage, and network resources
  • Design a network infrastructure optimized for vCloud.
  • Integrate vCloud Director security with existing LDAP systems and design appropriate security hierarchies with security rolesnderstand the common terms and definitions of cloud computing.
  • Understand the business benefits and business considerations of cloud computing.
  • Understand cloud computing from a technical perspective and recognize the various techniques, methods, challenges, and types of clouds.
  • Understand the impact and changes of cloud computing on IT service management.
  • Explain typical steps that lead to the successful adoption of cloud computing and understand the implications for organizations.
  • Recognize the compliance, risk, and regulatory consequences of cloud computing and its financial and strategic impact on an organization.
  • Evaluate and design a multitenant environment to address both private cloud and public cloud customer needs.
  • Configure vCloud providers that can accommodate heterogeneous server, storage, and network resources.
  • Design a network infrastructure optimized for vCloud.
  • Integrate vCloud Director security with existing LDAP systems and design appropriate security hierarchies with security roles.
  • Design a vCenter Chargeback implementation.

Course Prerequisites:

  • VM-315  or equivalent experience.
  • Managing or administering at least one of UNIX, Windows, databases, networking, or security.

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Course Overview:

TechNow’s CCSP Certification Preparation Seminar is an accelerated course designed to meet the high demands of the information security industry by preparing students for the industry standard Certified Cloud Security Professional exam.  The exam covers (ISC)²’s 6 Domains from the Common Body of Knowledge, which encompass the whole of cloud security.

This course is an intense 5 day program.  TechNow has a proven training and certification track record that you can depend on.  CCSP test is 125 questions that typically require more comprehension than CISSP questions.   The instructor takes time to walk through scenarios that assume comprehensive knowledge of enterprise infrastructures.

Attendees to CL-315: CCSP Certification Preparation Seminar will receive TechNow approved course materials and expert instruction.

The 6 domains of the CCSP CBK:

  • Architectural Concepts & Design Requirements
  • Cloud Data Security
  • Cloud Platform & Infrastructure Security
  • Cloud Application Security
  • Operations
  • Legal & Compliance

Duration: 5 days

Audience:  Mid-level to advanced professionals involved with IT architecture, web and cloud security engineering, information security, governance, risk and compliance, and even IT auditing.   CCSPs will be responsible for cloud security architecture, design, operations, and/or service orchestration.

DoD 8140:  Not Mandated

Course Prerequisites:  IT professional with 5 years of experience, 3 years of security experience, and at least 1 year of cloud security experience.  GSEC, CISSP, CASP or equivalent experience in managing enterprise infrastructures.  CCSP test is 125 questions that typically require more comprehension than CISSP questions.  This course is for those who are already qualified at the enterprise level for IT infrastructures, have Cloud experience, and are looking for a Cloud Security certification.

Course Objectives:

Domain 1: Architectural Concepts and Design Requirements

  • Module 1: Understand cloud computing concepts
  • Module 2: Describe cloud reference architecture
  • Module 3: Understand security concepts relevant to cloud computing
  • Module 4: Understand design principles of secure cloud computing
  • Module 5: Identify trusted cloud services

Domain 2: Cloud Data Security

  • Module 1: Understand Cloud Data Life Cycle
  • Module 2: Design and Implement Cloud Data Storage Architectures
  • Module 3: Understand and implement Data Discovery and Classification Technologies
  • Module 4: Design and Implement Relevant Jurisdictional Data Protection for Personally Identifiable Information (PII)
  • Module 5: Design and implement Data Rights Management
  • Module 6: Plan and Implement Data Retention, Deletion, and Archival policies
  • Module 7: Design and Implement Auditability, Traceability, and Accountability of Data Events

Domain 3: Cloud Platform Infrastructure Security

  • Module 1: Comprehend Cloud Infrastructure Comp
  • Module 2: Analyze Risks Associated to Cloud Infrastructure
  • Module 3: Design and Plan Security Controls
  • Module 4: Plans Disaster Recovery & Business Continuity Management

Domain 4: Cloud Application Security

  • Module 1: Recognize Need for Training and Awareness in Application Security
  • Module 2: Understand Cloud Software Assurance and Validation
  • Module 3: Use Verified Secure Software
  • Module 4: Comprehend the Software Development Life Cycle (SDLC) Process
  • Module 5: Apply the Secure Software Development Life Cycle
  • Module 6: Comprehend the Specifics of Cloud Application Architecture
  • Module 7: Design Appropriate Identity and Access Management (IAM) Solutions

Domain 5: Operations

  • Module 1: Support the Planning Process for the Data Center Design
  • Module 2: Implement and Build Physical Infrastructure for Cloud Environment
  • Module 3: Run Physical Infrastructure for Cloud Environment
  • Module 4: Manage Physical Infrastructure for Cloud Environment
  • Module 5: Build Logical Infrastructure for Cloud Environment
  • Module 6: Run Logical Infrastructure for Cloud Environment
  • Module 7: Manage Logical Infrastructure for Cloud Environment
  • Module 8: Ensure Compliance with Regulations and Controls
  • Module 9: Conduct Risk Assessment to Logical and Physical Infrastructure
  • Module 10: Understand the Collection and Preservation of Digital Evidence
  • Module 11: Manage Communications with Relevant Parties

Domain 6: Legal and Compliance

  • Module 1: Understand Legal Requirements and Unique Risks Within the Cloud Environment
  • Module 2: Understand Privacy Issues, Including Jurisdictional Variances
  • Module 3: Understand Audit Process, Methodologies, and Required Adaptions for a Cloud Environment
  • Module 4: Understand Implication of Cloud to Enterprise Risk Management
  • Module 5: Understand Outsourcing and Cloud Contract Design
  • Module 6: Execute Vendor Management

Dates/Locations:

No Events

 

Comments

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User: mrotek

Instructor comments: Dave is an excellent instructor. Very knowledgeable on many levels of technology.


User: fella

Instructor comments: Very knowledgeable the security arena.

Facilities comments: At our office.



Next/Related Courses:

CISSP Certification Seminar

 

 

Course Overview:

This course is developed for those individuals seeking to pass the Project Management Institute’s PMI-ACP Exam. PMI Agile Certified Practitioner (PMI-ACP)® is one of the newest certifications offered by PMI and is expected to become the industry standard certification for agile over the next few years. The PMI-ACP® certification clearly illustrates to colleagues, organizations or even potential employers that students are ready and able to lead in this new age of product development, management, and delivery.

While preparing you for the exam, you will explore various approaches to agility including Scrum, Kanban, Lean, Extreme Programming (XP), and Test-Driven Development (TDD). By the end of the course, you’ll have mastered the practices and techniques that Agile practitioners use to improve team performance, resolve problems and engage in continuous process improvements and be equipped with job-ready skills.

This course provides students with 21 contact hours in agile practices to help attain the Project Management Institute (PMI)® credential.  PMI® and PMI-ACP® are registered marks of the Project Management Institute, Inc.

Attendees to PM-224: PMI Agile Certified Practitioner (PMI-ACP) Prep Course will receive TechNow approved course materials and expert instruction.

 

Dates/Locations:

Date/Time Event
08/11/2025 - 08/13/2025
08:00 -16:00
PM-224: PMI Agile Certified Practitioner (PMI-ACP)® Prep Course
TechNow, Inc, San Antonio TX
11/17/2025 - 11/19/2025
08:00 -16:00
PM-224: PMI Agile Certified Practitioner (PMI-ACP)® Prep Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Agile Principles and Mindset
  • Value-driven delivery
  • Stakeholder engagement
  • Team performance
  • Adaptive planning
  • Problem detection and Resolution
  • Continuous Improvement

Prerequisites:

  • Secondary degree
  • 21 contact hours of training in agile practices
  • 12 months of general project experience within the last 5 years. A current PMP® or PgMP® will satisfy this requirement but is not required to apply for the PMI-ACP
  • 8 months of agile project experience within the last 3 years

 

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Course Overview:

TN-225: Network+ Skills Class is a five-day course that teaches students the fundamentals of networking. Through hands-on training, students learn the vendor-independent networking skills & concepts that affect all aspects of networking, such as installing & configuring the TCP/IP client. 

Attendees to the TN-225: Network+ Skills Class will receive TechNow approved course materials and expert instruction.

Please Note:  This course is designed with a focus on skills and is not a preparation course for certification.

Dates/Locations:

No Events

Duration 5 days

Course Objectives:

  • Introduction Defining Networking
  • Building a Network with OSI
  • Hardware Concepts
  • Ethernet Basics
  • Modern Ethernet
  • Non-Ethernet Networks
  • Installing a Physical Network
  • Wireless Networking
  • Protocols
  • TCP/IP
  • Network Operating Systems
  • Sharing Resources
  • Going Large with TCP/IP
  • TCP/IP & the Internet
  • Remote Connectivity
  • Protecting Your Network
  • Interconnecting Network Operating Systems
  • The Perfect Server
  • Zen & the Art of Network Support

Prerequisites:

Comments

Latest comments from students


User: dsm

Instructor comments: great presentation

Facilities comments: too cold


User: fillyok

Instructor comments: He has an excellent way of explaining things on the level that anyone can understand easily. I wasn't looking forward to this class at all but I'm really glad I attended now. I have a much clearer understanding of networking fundamentals that I never would've received via CBTs. I'd heard really good things about Tim Burkard's teaching skills and now I know they're true. I wouldn't mind taking other classes that he teaches,

Facilities comments: The facilities are really nice and there weren't any problems as far as I could tell. The hotel staff is very nice.


 

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