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Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
| Date/Time | Event |
|---|---|
|
12/08/2025 - 12/11/2025 08:00 -16:00 |
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX |
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
Comments
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Course Overview:
This hands-on, lab-driven course directs managers, project managers, and team leaders through the real-world process of using SharePoint to propel projects. Improve efficiency and boost the likelihood of success as you learn to build a customized Project Management Information System (PMIS), develop SharePoint project sites, build document libraries and management protocols. You will integrate Microsoft Office software, build SharePoint Workflows, archive completed projects, and much more during SharePoint project management training. Add these critical SharePoint tools to your project management expertise and experience the drastic difference that comes with truly effective project management.
Attendees to TN-323: SharePoint 2010/2013 for Project Management will receive TechNow approved course materials and expert instruction.
Date/Locations:
No Events
Duration: 3 days
Course Objectives:
- SharePoint as a Project Management Information System (PMIS)
- Creating a PMIS
- Enabling Team Collaboration with SharePoint
- Tracking Projects with SharePoint
- Working with Business Intelligence
- Establishing Processes and Standards with SharePoint
- Managing Meeting with Meeting Workspaces
- Working with Microsoft Access
- Creating a PMO View
- Concluding a Project
Prerequisites:
- PM-223: Introduction to Project Management or equivalent knowledge
- Six months experience with SharePoint as an end-user
- Six months experience with SharePoint as an administrator
Comments
Latest comments from students
User: joseibarra
Instructor comments: Very patient, communicated expertly. Made the class easy to understand and how it applies in the real world.
Facilities comments: Excellent.
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Course Overview:
This course teaches students how to use the powerful PERL programming language, focusing on hands-on labs to promote retention & challenge students to apply their skills to new situations. PERL is a flexible, easy to use language suitable for many tasks such as system administration, web applications & database integration. System administrators, web programmers & database administrators will benefit from mastering this powerful programming language. This course reviews & builds on the information presented in PL-115: Fundamentals of Computer Programming.
Attendees to P-245: Programming with PERL will receive TechNow approved course materials and expert instruction.
Dates/Locations:
No Events
Course Duration: 5 days
Course Objectives:
- Introduction
- Scalar Data
- Lists & Arrays
- Subroutines
- Input & Output
- Hashes
- In the World of Regular Expressions
- Matching with Regular Expressions
- Processing Text with Regular Expressions
- More Control Structures
- File Tests
- Directory Operations
- Strings & Sorting
- Process Management
- PERL Modules
- Some Advanced PERL Techniques
Prerequisites:
- Knowledge or experience in shell, C or another programming language is a great indicator of readiness
- Students who have never programmed before should take PL-115: Fundamentals of Computer Programming before taking this class
- Students looking to master PERL programming skills will greatly benefit from this course as well as P-315: Intermediate PERL Programming
Comments
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Course Overview:
This hands-on course provides a comprehensive introduction to programming logic, and builds a solid foundation of programming skills that can be used to master additional programming languages like C, C++, PERL, Java or Python. To learn programming you must focus on a particular language, and we have chosen Java. In this course you will write and debug programs in Python. If you would like this course to use a different computer language, that can be arranged.
Attendees to PL-115: Fundamentals of Computer Programming will receive TechNow approved course materials and expert instruction.
Dates/Locations:
No Events
Duration: 5 Days
Course Objectives:
- Writing Simple Programs Data Types, Constants, & Variables
- Screen Output & Keyboard Input
- Expressions
- Decision Making
- Looping
- Subroutines
- Debugging
- Data Collections – Arrays
- Data Collections – Classes Working with Files
Prerequisites:
- This course is for students starting out in programming. No programming experience is required.
Comments
Latest comments from students
User: tsonger
Instructor comments: While I could tell the instructor was very knowledgeable, his instructions were not very clear. He could've done a better job preparing for the class.
Facilities comments: Room was fine. The location of the room could have been better as the dings from the elevator were a bit distractive.
User: TracyPaul
Instructor comments: Very knowledgeable. Diagnosed our programming problems in short order. Could go into the details of 'why', versus only the 'how'.
Facilities comments: Outstanding. The hotel staff did a great job supporting our class.