TN-5305: Supporting and Troubleshooting Windows 11

 

Course Overview:

This five-day instructor-led course provides IT professionals with the knowledge and skills required to Support and Troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Attendees to TN-5320: Supporting and Troubleshooting Windows 11 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 11
  • Troubleshoot startup issues and operating system services on a Windows 11 PC
  • Perform system recovery
  • Resolve issues related to hardware devices and device drivers
  • Administer Windows 11 devices
  • Troubleshoot issues related to network connectivity
  • Configure Windows 11 devices by using Group Policy
  • Configure and troubleshoot user settings
  • Configure and troubleshoot resource access
  • Implement remote connectivity
  • Deploy and troubleshoot applications
  • Maintain Windows 11 devices

 

 Prerequisites: 

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server fundamentals.

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TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs)

Course Overview:

This course, TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs), covers the two main objectives for those entering the wireless world, understanding the technology & addressing its security.  TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs) takes advantage of the student’s existing expertise to provide a challenging introductory course. Covering a broad range of wireless networking topics & an introduction on how to secure a wireless LAN from hackers. To insure wireless availability you need to understand proper design choices & administration practices. To protect valuable information on your network you need to know how attacks occur & techniques used to secure your wireless network.

Attendees to TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs) will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Radio Frequency (RF) Fundamentals
  • Spread Spectrum Technologies
  • 802.11 Network Architecture
  • Physical & MAC Layers
  • Hardware Installation, Configuration, & Management
  • Antennas & Accessories
  • Wireless Network Management
  • Troubleshooting Wireless LANs
  • Site Surveying
  • Wireless LAN Security
  • Organizations & Standards

Prerequisites:

Attendees should have network administration skills.  These skills can be obtained through TechNow’s N-205 & N-305: CCNA/ICND Training program or our highly respected cross platform TN-385: TCP/IP Analysis & Implementation course.

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User: TMPRIESTLEY

Instructor comments: The instructor was very well versed on the topic and knew how to apply it to real-life examples. He led the labs and was very excited about the topic which kept the interest of myself and other class members. Sometimes his volume level was a little high- however the room the class was in was very small. Too small for a big personality!

Facilities comments: I was unaware of the facility changes, but that was at no fault of anyone since I was a drop-in for the course. They were very helpful and quick to mediate the issue.

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CT-210: Project+

Course Overview:

This course is a project management certification that provides validation of fundamental project management skills. This course will confirm a project manager’s knowledge of the project life cycle, from initiation and planning, through execution, acceptance, support and closure. Students will gain the knowledge and skills necessary to complete projects on time and within budget, and learn common project management terminology used throughout the industry.

Attendees to CT-210: Project+ will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
02/17/2026 - 02/20/2026
08:00 -16:00 		CT-210: Project+
TechNow, Inc, San Antonio TX
05/18/2026 - 05/21/2026
08:00 -16:00 		CT-210: Project+
TechNow, Inc, San Antonio TX
07/20/2026 - 07/23/2026
08:00 -16:00 		CT-210: Project+
TechNow, Inc, San Antonio TX
10/13/2026 - 10/16/2026
08:00 -16:00 		CT-210: Project+
TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026
08:00 -16:00 		CT-210: Project+
TechNow, Inc, San Antonio TX

Duration: 4 Days

Course Objectives:

  • Project Initiation
  • Project planning, estimating and scheduling.
  • Creating project plans
  • Managing people
  • Managing cost and evaluating project performance
  • Project closure

Prerequisites:

  • Basic understanding of project management

Comments

Latest comments from students

User: ChiefsLeo94

Instructor comments: Mr. Moore was very knowledgeable in the subject area and kept us on target and interested in subject area by inputting relevant stories from his project management experience.

Facilities comments: Room was adequate for the training environment just big enough for the class size and still not feel like a broom closet.

User: trosale8

Instructor comments: very knowledgeable and very supportive and empathetic. Taught us not only the content but the test-taking techniques. Instructor talks during lab/practice tests which is harder to concentrate.

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N-325: Implementing Cisco IOS Network Security (IINS)

Course Overview:

Implementing Cisco IOS Network Security (IINS) is an instructor-led course. This five-day course focuses on the necessity of a comprehensive security policy and how it affects the posture of the network.  TechNow students each get a Cisco Switch, Router, and an ASA.  The in the classrom hardware hands-on component of this course is a priority.  Using instructor-led discussions, extensive hands-on lab exercises, and supplemental materials, this course allows learners to understand common security concepts, and deploy basic security techniques utilizing a variety of popular security appliances within a “real-life” network infrastructure.  TechNow is an Authorized VUE testing partner and this course concludes with the student taking the 210-260 IINS Cisco Certification Exam.

Duration: 5 days
Audience:  Cisco Network Administrators.  This course is an excellent precursor to Palo Alto Network Firewall Training
DoD 8140:  Not Mandated
Course Prerequisites:  CCNA

Course Objectives:

  • Describe common network security concepts
  • Secure routing and switching infrastructure
  • Deploy basic authentication, authorization and accounting services
  • Deploy basic firewalling services
  • Deploy basic site-to-site and remote access VPN services
  • Describe the use of more advanced security services such as intrusion protection, content security and identity management

Attendees to N-325: Implementing Cisco IOS Network Security will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

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VM-325: VMware View: Install, Configure and Manage

Course Overview:

This hands-on training course builds your skills in the VMware ViewTM suite of products: VMware View Manager, VMware View Composer, and VMware® ThinAppTM.  Based on customer specification, this course can be based on View 4.x or 5.x, and ThinApp 4.x or 5.x releases.

Attendees to VM-325: VMware View: Install, Configure and Manage will receive TechNow approved course materials and expert instruction.

At the end of this course, you should understand the features and operations of View and be able to:

  • Install and configure View components
  • Create and manage dedicated and floating desktop pools
  • Deploy and manage linked-clone virtual desktops
  • Configure and manage desktops that run in local mode
  • Configure secure access to desktops through a public network
  • Use ThinApp to package applications

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Module 1: Course Introduction
  • Module 2: Introduction to VMware View
  • Module 3: View Connection Server
  • Module 4: View Desktops
  • Module 5: View Client Options
  • Module 6: View Administratory
  • Module 7: Configuring and Managing Linked Clones
  • Module 8: Local-Mode Desktops
  • Module 9: Command-Line Tools and Backup Options
  • Module 10: Managing VMware View Security
  • Module 11: View Manager Performance and Scalability
  • Module 12: VMware® ThinAppTM

Prerequisites:

  • VM-315: VMware Infrastructure: Install, Configure and Manage
  • Experience in Microsoft Windows Active Directory Administration
  • Experience with VMware vSphereTM
  • Before attending the course, students must be able to perform the following tasks:
    • Create a template in VMware vCenterTM Server and deploy a virtual machine from it
    • Modify a template customization file
    • Open a virtual machine console in vCenter Server and access the guest operating system
    • Configure Active Directory services

 

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