IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
01/20/2026 - 01/23/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
04/07/2026 - 04/10/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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VM-335: VMware Cloud Essentials and vCloud – Architecting the VMware Cloud FastTrack

Course Overview:

This FastTrack course combines combines two VMware courses (VMware Cloud Essentials and vCloud Architecting the VMware Cloud) into a single week course that adds extra exercises and labs to exemplify the techniques presented. The course begins with how to adopt, operate, and govern the cloud. The course enables participants to successfully complete the associated CompTIA Cloud Essentials™ Exam to become a Cloud Essentials™ Professional(CEP). This course also covers the subject matter specified by the VCP-Cloud certification.

This course is designed to guide students through the decision points and policy choices available for designing and implementing a VMware vCloud environment. Detailed labs and exercises for VMware vSphere™, VMware vCloud Director, VMware vCenter™ Chargeback, and the VMware® vShield Edge capability that is included with vCloud Director. A comprehensive VMware cloud design is demonstrated and discussed.

Attendees to VM-335: VMware Cloud Essentials and vCloud – Architecting the VMware Cloud FastTrack will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 5 days

Course Objectives:

Understand the common terms and definitions of cloud computing.
Understand the business benefits and business considerations of cloud computing.
Understand cloud computing from a technical perspective and recognize the various techniques, methods, challenges, and types of clouds.
Understand the impact and changes of cloud computing on IT service management.
Explain typical steps that lead to the successful adoption of cloud computing and understand the implications for organizations.
Recognize the compliance, risk, and regulatory consequences of cloud computing and its financial and strategic impact on an organization.
Evaluate and design a multitenant environment to address both private cloud and public cloud customer needs.
Configure vCloud providers that can accommodate heterogeneous server, storage, and network resources
Design a network infrastructure optimized for vCloud.
Integrate vCloud Director security with existing LDAP systems and design appropriate security hierarchies with security rolesnderstand the common terms and definitions of cloud computing.
Understand the business benefits and business considerations of cloud computing.
Understand cloud computing from a technical perspective and recognize the various techniques, methods, challenges, and types of clouds.
Understand the impact and changes of cloud computing on IT service management.
Explain typical steps that lead to the successful adoption of cloud computing and understand the implications for organizations.
Recognize the compliance, risk, and regulatory consequences of cloud computing and its financial and strategic impact on an organization.
Evaluate and design a multitenant environment to address both private cloud and public cloud customer needs.
Configure vCloud providers that can accommodate heterogeneous server, storage, and network resources.
Design a network infrastructure optimized for vCloud.
Integrate vCloud Director security with existing LDAP systems and design appropriate security hierarchies with security roles.
Design a vCenter Chargeback implementation.

Course Prerequisites:

VM-315 or equivalent experience.
Managing or administering at least one of UNIX, Windows, databases, networking, or security.

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AZ-900: Microsoft Azure Fundamentals

Course Overview:

This two-day course will provide foundational level knowledge on cloud concepts; core Azure services; security, privacy, compliance, and trust; and Azure pricing and support.

NOTE: This course provides an Azure pass and time for you to participate in hands-on labs. The content for this course aligns to AZ-900 exam objective domain

TechNow has worked worldwide enterprise infrastructures for over 20 years and has developed demos and labs to exemplify the techniques required to demonstrate cloud technologies and to effectively manage security in the cloud environment

Attendees to AZ-900: Microsoft Azure Fundamentals will receive TechNow approved course materials and expert instruction.

Date/Locations:

Date/Time	Event
01/20/2026 - 01/23/2026 08:00 -16:00	AZ-900: Microsoft Azure Fundamentals TechNow, Inc, San Antonio TX
04/07/2026 - 04/08/2026 08:00 -16:00	AZ-900: Microsoft Azure Fundamentals TechNow, Inc, San Antonio TX
08/03/2026 - 08/04/2026 08:00 -16:00	AZ-900: Microsoft Azure Fundamentals TechNow, Inc, San Antonio TX
11/09/2026 - 11/10/2026 08:00 -16:00	AZ-900: Microsoft Azure Fundamentals TechNow, Inc, San Antonio TX

Course Duration: 3 days

Course Outline:

Cloud Concepts
Core Azure Services
Security, Privacy, Compliance, And Trust
Azure Pricing and Support

Lab Objectives:

- Create a virtual machine
- Deploy Azure container instances
- Create a virtual network
- Create blob storage
- Create a SQL database
- Implement an Azure IoT Hub
- Implement Azure Functions
- Create a web app
- Create a VM with a Template
- Create a VM with PowerShell
- Create a VM with CLI
- Secure network traffic
- Implement Azure key vault
- Create an Azure Policy
- Manage access with RBAC
- Manage resource locks
- Implement resource tagging
- Exploring the Trust Center
- Use the Azure Pricing Calculator
- Use the Azure TCO Calculator
- Open a Support request
- Calculate composite SLAs
- Access Azure Preview features

Prerequisites :

- - There are no prerequisites for taking this course. Technical IT experience is not required however some general IT knowledge or experience would be beneficial.
  - This course is suitable for IT personnel who are just beginning to work with Azure.
  - This course primarily uses the Azure portal to create services and does not require scripting skills.
  - Students in this course will gain confidence to take other role-based courses and certifications, such as Azure Administrator.
  - This course provides an Azure pass and optional lab environment.

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CT-225: Network+

Course Overview:

CT-225: Network+ is a five-day course that teaches students the fundamentals of networking. Through hands-on training, students learn the vendor-independent networking skills & concepts that affect all aspects of networking, such as installing & configuring the TCP/IP client. The course also helps to prepare students for three popular certification examinations: CompTIA Network+, Microsoft Networking Essentials, and Novell Networking Technologies.

Attendees to CT-225: Network+ will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/15/2025 - 12/19/2025 08:00 -16:00	CT-225: Network+ TechNow, Inc, San Antonio TX
02/02/2026 - 02/06/2026 08:00 -16:00	CT-225: Network+ TechNow, Inc, San Antonio TX
05/04/2026 - 05/08/2026 08:00 -16:00	CT-225: Network+ TechNow, Inc, San Antonio TX
08/03/2026 - 08/07/2026 08:00 -16:00	CT-225: Network+ TechNow, Inc, San Antonio TX
11/02/2026 - 11/06/2026 08:00 -16:00	CT-225: Network+ TechNow, Inc, San Antonio TX

Duration 5 days

Course Objectives:

Identify basic network theory concepts and major network communications methods
Describe bounded network media
Describe unbounded network media
Identify the major types of network implementations
Identify TCP/IP addressing and data delivery methods
Analyze routing and switching technologies
Identify the components of a TCP/IP implementation
Analyze network security
Implement network security
Identify the components of a WAN implementation
Identify the components used in cloud computing and virtualization
Identify the components of a remote network implementation
Manage networks
Troubleshoot network issues

Prerequisites:

A+ Certification Course is recommended

Comments

Latest comments from students

User: hanbri9

Instructor comments: Great instructor.

Facilities comments: BEST HOTEL!!!!!!! AMAZING LOCATION, GOOD FOOD, NICE SPACE. The location of the hotel is what is almost the best about it. Driving up hwy 10 in the morning is absolutely awful.

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P-325: Python Programming

Course Overview:

This is an introductory course into the Python scripting language. This class uses a hands-on approach in teaching the Python language. This course builds the prerequisite skills for TechNow's P-345: Python for Pentration Testers course. Getting comfortable with Python is important to understanding how Python can be utilitized for offensive measures.

This course is hands-on with the instructor walking the students through many short examples to exemplify an objective. Dexterity with the language comes through many small code examples to produce the desired result. Students have fun acquiring points for all the code examples they get correct. We must be having fun because TechNow is always amazed at how competitive students are in trying to acquire the most points!

The instructor will focus on the level that each student is currently at, and ensure the student absorbs the subject matter. Programming is not a daily tasking of administrators or offensive operators and TechNow understands that. As an instructor led course TechNow is very successful in making Python accessible to those who do not live eat and breath programming. If a student's ultimate goal is to attend a course like TechNow's P-345: Python for Pentration Testers course, then not being bogged down in the Python language is critical, and this course (P-325: Python Programming) meets that objective.

Recently we have introduced Raspberry Pi's and multiple sensors to the P-325: Python Programming course. This enables the student to actually see productive results from their coding skills in the physical world! Some examples that students create programs for are: Motion detectors, distance, temperature, cameras and keypads.

Attendees to P-325: Python Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

How Python Runs Programs
Introducing Python Object Types
- Numeric Types
- Dynamic Typing
Variables
Regular Expressions
Strings
Conditionals
- if Tests and Syntax Rules
Lists and Dictionaries
Tuples and Files
Introducing Python Statements
Assignments, Expressions, and Prints
while and for Loops
Iterations and Comprehensions
Documentation
Function Basics
Built-In Functions
Scopes
Arguments
Modules
Module Packages and Importing
Classes and OOP
Operator Overloading
Recursion
Exception Coding Details
Exception Objects
Unicode and Byte Strings
Working with Raspberry Pi
- Writing code for sensors

Prerequisites:

Experience with some form of programming is preferred

Comments

Latest comments from students

User: slewis8435

Instructor comments: Very good instructor - he was excited about the material, very knowledgeable, and explained things clearly.

Facilities comments: The facilities were fine - plenty of room for each student to set up an extra computer and have room for note taking

User: nathan.karras

Instructor comments: Instructor was extremely knowledgeable in programming and scripting. He encouraged students to explore and ask questions. He would work with individuals to troubleshoot lab problems sets. Would highly recommend as an instructor.

Facilities comments: Room got a little warn. Instructor purchased fans to cool things off for the class. Projector had over scan.