IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
01/20/2026 - 01/23/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/07/2026 - 04/10/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

Comments

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PL-115: Fundamentals of Computer Programming

 

Course Overview:

This hands-on course provides a comprehensive introduction to programming logic, and builds a solid foundation of programming skills that can be used to master additional programming languages like C, C++, PERL, Java or Python. To learn programming you must focus on a particular language, and we have chosen Java.  In this course you will write and debug programs in Python. If you would like this course to use a different computer language, that can be arranged.

Attendees to PL-115: Fundamentals of Computer Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Writing Simple Programs Data Types, Constants, & Variables
  • Screen Output & Keyboard Input
  • Expressions
  • Decision Making
  • Looping
  • Subroutines
  • Debugging
  • Data Collections – Arrays
  • Data Collections – Classes Working with Files

Prerequisites:

  • This course is for students starting out in programming.  No programming experience is required.

 

Comments

Latest comments from students

User: tsonger

Instructor comments: While I could tell the instructor was very knowledgeable, his instructions were not very clear. He could've done a better job preparing for the class.

Facilities comments: Room was fine. The location of the room could have been better as the dings from the elevator were a bit distractive.

User: TracyPaul

Instructor comments: Very knowledgeable. Diagnosed our programming problems in short order. Could go into the details of 'why', versus only the 'how'.

Facilities comments: Outstanding. The hotel staff did a great job supporting our class.

 

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Palo Alto Networks

TechNow has been involved in enterprise security architectures and education since 1990.  TechNow’s training program has followed the evolution of enterprise computing into security architectures.  Palo Alto Networks represents the current state of security product evolution.  With next generation firewall technology, the reunification of your security architecture is possible.  TechNow can present the ramifications of many centralized strategies.  All courses utilize enterprise security professionals with experience as instructors and can discuss the detail of implementation and the integration into an existing infrastructure.
Palo Alto Networks Certifications:  Accredited Configuration Engineer (ACE) take EDU-201; Palo Alto Networks Certified Network Security Engineer (PCNSE) take  EDU-201 + EDU-205 + EDU-221
TechNow is a mobile Pearson VUE Authorized Testing Center.  Palo Alto courses can be delivered on the customer site, with certificadtion testing on the last day of the course.  Take the course and get certfied, without  logistical effort of getting students to a training facility and the hassle of scheduling testing.
TechNow, Inc. is not associated in any way with Palo Alto Networks, Inc.
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RH-245: Linux System Administration I

Course Overview:

The System Administration I for Red Hat course is designed for IT professionals working to become full-time enterprise Linux system administrators. This course gives the student direct experience with the most essential system administration tasks in the Red Hat. You will be instructed in crucial system management skills including: configuring network interfaces, client set up of network protocols, managing local disk devices, installation, package management, performing system boot procedures, grub and controlling system processes.

Attendees to RH-245: Linux System Administration I will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
03/02/2026 - 03/06/2026
08:00 -16:00 		RH-245: Linux System Administration I
TechNow, Inc, San Antonio TX
06/01/2026 - 06/05/2026
08:00 -16:00 		RH-245: Linux System Administration I
TechNow, Inc, San Antonio TX
09/14/2026 - 09/18/2026
08:00 -16:00 		RH-245: Linux System Administration I
TechNow, Inc, San Antonio TX

Duration: 5 days

Course Objectives:

  • Installation
  • Manage File Systems and Local Disk Drives
  • Perform Mounts and Unmounts
  • Perform System Boot Procedures
  • Tuning and Maintaining the Kernel
  • Control System Processes
  • Perform User Administration
  • Installing and Managing Services
  • Perform Package Administration
  • Client Setup of SSH and Printing

Prerequisites:

Comments

Latest comments from students

User: mlspence

Instructor comments: Bill was awesome! He did a fantastic job teaching the course mater to everyone in the class. He made sure everyone was able to keep up and that they understood the material before moving on. Thanks!

Facilities comments: They were great as well

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TN-5455: Managing Windows Environments with Group Policy

 

Course Overview: 

In this course-currently the only offering in the market devoted to Group Policy training-you will learn how to reduce costs and increase efficiencies in your network. You will discover how to consolidate the administration of an enterprise IT infrastructure with Group Policy, and learn to control and manage computer systems and domain users running Windows Server and Windows clients. Create Group Policies, implement administrative and security templates, and determine best practices when deploying software packages. Walk away with the experience and tools needed to optimize your enterprise systems and networks.

Attendees to TN-5455: Managing Windows Environments with Group Policy will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 5 days

Course Objectives:

  • Features and functions of Group Policy
  • Use Group Policy management tools to manage security policies
  • Design a Group Policy infrastructure
  • Group Policy processing architecture
  • Back up, restore, import, and copy Group Policy Objects through the Group Policy
  • Management Console
  • Use Windows PowerShell to manage Group Policy
  • Implement security using Group Policy
  • Configure the desktop environment with Group Policy
  • Configure roaming profiles and Folder Redirection
  • Assign and publish software packages
  • Implement AppLocker and software restriction policies
  • Create and deploy Administrative Templates
  • Configure Group Policy preferences

 

 

Course Prerequisites:

  • Experience with the Microsoft Windows Server 2008/12 environments and a fundamental understanding of Active Directory

Comments

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