IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
01/20/2026 - 01/23/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/07/2026 - 04/10/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-323: SharePoint 2010 and 2013 for Project Management

Course Overview: 

This hands-on, lab-driven course directs managers, project managers, and team leaders through the real-world process of using SharePoint to propel projects.  Improve efficiency and boost the likelihood of success as you learn to build a customized Project Management Information System (PMIS), develop SharePoint project sites, build document libraries and management protocols.  You will integrate Microsoft Office software, build SharePoint Workflows, archive completed projects, and much more during SharePoint project management training.  Add these critical SharePoint tools to your project management expertise and experience the drastic difference that comes with truly effective project management.

Attendees to TN-323: SharePoint 2010/2013 for Project Management will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 3 days

Course Objectives:

  • SharePoint as a Project Management Information System (PMIS)
  • Creating a PMIS
  • Enabling Team Collaboration with SharePoint
  • Tracking Projects with SharePoint
  • Working with Business Intelligence
  • Establishing Processes and Standards with SharePoint
  • Managing Meeting with Meeting Workspaces
  • Working with Microsoft Access
  • Creating a PMO View
  • Concluding a Project

Prerequisites:

Comments

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User: joseibarra

Instructor comments: Very patient, communicated expertly. Made the class easy to understand and how it applies in the real world.

Facilities comments: Excellent.

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Observations of Instructor Led Training with Real Hardware

TechNow has heard many students talk about virtualized/remote training that TechNow Does Not Do.  While training our most recent offering of PA-215: Palo Alto Networks Firewall Essentials FastTrack a student told his story of how he endend up in our course.  His story we have heard for other technologies like Cisco, VMware, BlueCoat and other products.

A large percentage of training is moving to the virtualized/remote lab environments.  Students are asked to use some variant of remote access software and remote into the training company's lab environment. Our student in our Palo Alto Networks Firewall course informed us that he went to a very costly offering of that course from the vendor and was not able to perform any labs.  There were either network connectivity issues, or issues with the remote access software, or other problems.  The whole training experience was very frustrating and not productive.

We keep our labs open to students if they would like after hours, or before hours access.  Repeatedly going through a lab engrains that knowledge for later recall.  Touching hardware is so critical in understanding the problems that arise when a cable comes loose, or a cable gets plugged in the wrong port.  There are other scenarios such as just pulling the power cable, or turning off a power strip, or accidently overwriting a configuration.  These disaster scenarious requires hands-on physical access to hardware.  Preventing and recovering from disasters is what it's all about, and that requires hands-on, instructor led, real hardware.

Palo Alto Networks

TechNow has been involved in enterprise security architectures and education since 1990.  TechNow’s training program has followed the evolution of enterprise computing into security architectures.  Palo Alto Networks represents the current state of security product evolution.  With next generation firewall technology, the reunification of your security architecture is possible.  TechNow can present the ramifications of many centralized strategies.  All courses utilize enterprise security professionals with experience as instructors and can discuss the detail of implementation and the integration into an existing infrastructure.
Palo Alto Networks Certifications:  Accredited Configuration Engineer (ACE) take EDU-201; Palo Alto Networks Certified Network Security Engineer (PCNSE) take  EDU-201 + EDU-205 + EDU-221
TechNow is a mobile Pearson VUE Authorized Testing Center.  Palo Alto courses can be delivered on the customer site, with certificadtion testing on the last day of the course.  Take the course and get certfied, without  logistical effort of getting students to a training facility and the hassle of scheduling testing.
TechNow, Inc. is not associated in any way with Palo Alto Networks, Inc.
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CT-395: CySA+ Cybersecurity Analyst

 

Course Overview:

CT-395: CompTIA CySA+ Cybersecurity Analyst is for IT professionals looking to gain IT security analyst skills, and for those following the recommended skills pathway to achieve cybersecurity mastery. It provides a bridge between CompTIA Security+ (CT-325) and CompTIA SecurityX (CT-425), thus completing a certification path within the CompTIA family of certifications. As attackers have learned to evade traditional signature-based solutions, an analytics-based approach has become extremely important. CySA+ applies behavioral analytics to the IT security market to improve the overall state of security. The CompTIA Cybersecurity Analyst (CySA+) certification verifies that successful candidates have the knowledge and skills required to configure and use threat detection tools, perform data analysis and interpret the results to identify vulnerabilities, threats and risks to an organization, with the end goal of securing and protecting applications and systems within an organization. Let us help you bridge this gap, and leave you prepared for the certification exam (CS0-003).

TechNow is a CompTIA partner uses official CompTIA CySA+ curriculum.

Dates/Locations:

Date/Time Event
12/01/2025 - 12/05/2025
08:00 -16:00 		CT-395: CySA+ Cybersecurity Analyst
TechNow, Inc, San Antonio TX
03/02/2026 - 03/06/2026
08:00 -16:00 		CT-395: CySA+ Cybersecurity Analyst
TechNow, Inc, San Antonio TX
06/01/2026 - 06/05/2026
08:00 -16:00 		CT-395: CySA+ Cybersecurity Analyst
TechNow, Inc, San Antonio TX
08/24/2026 - 08/28/2026
08:00 -16:00 		CT-395: CySA+ Cybersecurity Analyst
TechNow, Inc, San Antonio TX
11/16/2026 - 11/20/2026
08:00 -16:15 		CT-395: CySA+ Cybersecurity Analyst
TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Objectives:

  • Threat Management
  • Vulnerability Management
  • Cyber Incident Response
  • Security Architecture and Tool Sets

Prerequisites: 

While there is no required prerequisite, the CompTIA CySA+ certification is intended to follow CT-325: Security+ or equivalent experience.  It is recommended for CompTIA CySA+ candidates to have the following:

  • 3-4 years of hands-on information security or related experience
  • Network+, Security+, or equivalent knowledge.

Comments

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