Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
09/08/2026 - 09/11/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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Welcome to TechNow! The Leader in Information Security Training & Computer Training.

The world of information security and computer training is ever changing.  The techniques and systems continue to evolve and we must stay current and diligent.  To do this, you can count on TechNow®…the leader in cybersecurity training and computer system training.

TechNow® has been training the leaders in the computer community for many years.  We provide training for students in a number of areas.  Our cybersecurity trainings include popular courses like D0D 8140, Security , CISM, CISSP, CEH,CCNA, and more.  With over 34 years of experience, we’re able to provide you with unmatched training and certification programs.

TechNow also provides a variety of other popular trainings for the computer professional including Cisco, EC-Council, CompTIA, Unix/Linux and more.

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    Working with the TechNow lab for the PA-215: Palo Alto Networks Firewall Essentials FastTrack course has been nothing less than a techie's idea of fun.  When students come in we are immediatly configuring the Cisco 3750 switches for access ports, VLANS, and trunks.  We then cable the switch to the Palo Alto Networks Firewall.  Each student gets their own Palo Alto Firewall Pod of hardware and software.  What we find as fun is the VLAN environment, with an array of virtual machines hosted on an ESXi server that can really exercise the abilities of the Palo Alto Firewall.  The DMZ VLAN hosts virtual machines that support enterprise services and also potentialy vulnerable web services.  The Trust VLAN has Windows and Linux clients.  The UnTrust VLAN has Web services and a VM of Kali. The hardware Firewall is additionally connected to a Management VLAN.  All those VLANs are trunked into an ESXi server where the student also has a VM-Series Palo Alto Networks Firewall for High Availability.  

    After configuring all the trunking, VLANs, and network interfaces we learn about the firewall and configure it for the lab environment.  Using Metasploitable and Kali/Metasploit nefarious penetration attempts are executed.  Using packet captures, custom APP-ID's  and custom signatures are generated.  Custom logging and reporting are created to similate and enterprise and assist the desired Incident Response.  It is always fun in a training environment to learn all about the controls available in a product, even though specific controls may not be used in the operational environment.  In the end we have a good understanding of the Palo Alto Networks Firewall.

    Course Description:

    Artificial Intelligence Essentials (AIE) is a foundational AI literacy certification that builds practical understanding of AI and responsible use

    The Artificial Intelligence Essentials (AIE) Course is designed to prepare learners for the newly Artificial Intelligence Essentials (AIE) exam. This hands-on program introduces professionals to core AI concepts, practical tools, and safe real-world applications. It equips learners to understand AI systems, use AI responsibly, and boost productivity across roles and industries

    Participants will gain knowledge in understanding how AI systems work, where they are used, how they influence decision-making, and how they should be applied responsibly in everyday, professional, and organizational contexts. The course covers what AI is and what it is not, how data and models drive AI behavior, and how modern AI systems differ from traditional software. Learners develop the ability to interact effectively with AI tools, evaluate AI outputs with informed judgment, and apply responsible practices aligned with privacy, security, and global regulatory expectations.

    By the end of the course, learners will be prepared to use AI confidently, safely, and productively while recognizing limitations, ethical risks, and broader societal impacts. It serves as a universal entry point before any technical, managerial, security, or governance specialization in AI.

    Course Outline: 

    01. Introduction to Artificial Intelligence

    02. Everyday AI Tools and Use Cases

    03. Building Blocks of AI

    04. Prompt Crafting AI-Driven Interactions

    05. AI Ethics and Responsible AI

    Dates/Locations:

    No Events

     

    Course Overview:

    Course one of a three course series to obtain a Server 2016 MCSA certification. This five-day course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing storage and compute by using Windows Server 2016, and who need to understand the scenarios, requirements, and storage and compute options that are available and applicable to Windows Server 2016.

    The course leads directly to preparing for the(MCSA):Windows Server 2016 exam “70-740: Installation, Storage, and Compute with Windows Server 2016”.  It also maps to Microsoft’s course 20740A, and is part of the Server 2016 MCSA certification. 

    Attendees to TN-5415: Installation, Storage, and Compute with Window Server 2016 will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

    No Events

    Duration: 5 Days

    Course Objectives:

    • Prepare and install Nano Server, a Server Core installation, and plan a server upgrade and migration strategy
    • Describe the various storage options, including partition table formats, basic and dynamic disks, file systems, virtual hard disks, and drive hardware, and explain how to manage disks and volumes
    • Describe enterprise storage solutions, and select the appropriate solution for a given situation
    • Implement and manage Storage Spaces and Data Deduplication
    • Install and configure, and manage Windows and Hyper-V containers
    • Describe the high availability and disaster recovery technologies in Windows Server 2016
    • Plan, create, and manage a failover cluster
    • Implement failover clustering for Hyper-V virtual machines
    • Configure a Network Load Balancing (NLB) cluster, and plan for an NLB implementation
    • Create and manage deployment images
    • Manage, monitor, and maintain virtual machine installations

    Prerequisites:

    • A basic understanding of networking fundamentals
    • An awareness and understanding of security best practices
    • An understanding of basic AD DS concepts
    • Basic knowledge of server hardware
    • Experience supporting and configuring Windows client operating systems such as Windows 10
      

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