IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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MS-10175: Developing & Customizing Applications for Microsoft SharePoint 2010 & 2013

Course Overview:

TechNow’s Course provides existing .NET developers with practical information and labs that enables them to build solutions on the Microsoft SharePoint 2010/2013 platform.

Attendees to MS-10175: Developing & Customizing Applications for Microsoft SharePoint 2010/2013 will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Introduction to SharePoint 2010/2013 Development Platform
  • Using SharePoint 2010/2013 Developer Tools
  • Developing SharePoint 2010/2013 Web Parts
  • Working with SharePoint Objects on the Server
  • Creating Event Receivers and Application Settings
  • Developing Solutions by Using Business Connectivity Services
  • Developing SharePoint 2010/2013 Workflows
  • Working with Client-based APIs for SharePoint 2010/2013
  • Developing Interactive User Interfaces
  • Developing Silverlight Applications for SharePoint
  • Developing Sandboxed Solutions
  • Working with SharePoint Server Profiles and Taxonomy APIs
  • Developing Content Management Solutions

    Prerequisites:

    • An understanding of the problem-solving techniques that apply to software development
    • Approximately 12 months experience with ASP .NET 3.5 with Visual Studio 2008 (or later)
    • Approximately 1 month development experience with SharePoint 2007 or SharePoint 2010/2013 and VS2010/2013 (includes beta releases) creating code that interacts with the SharePoint Sever-side APIs
    • Experience performing end user tasks with SharePoint 2007 or SharePoint 2010/2013 and an understanding of the purpose and use of the following:
      • Lists
      • Documents and Libraries
      • Personalizing an SP Page/Site
      • Using MySites
      • Using SharePoint Designer

    Comments

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    User: kelleyd10

    Instructor comments: Clay was / is an outstanding instructor. He was very flexible in what the class needed. He was very accommodating and resourceful in answering the class questions. Clay's teaching style is greatly appreciated.

    Facilities comments: Were good

    User: dennij

    Instructor comments: Very professional and knowledgeable. Available before and after class.

    Facilities comments: Location was nice but too far from Lackland.

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    PM-221: Agile Overview for Executives and Leaders

     

    Course Overview: Clear and detailed discussion on the following course content:

    • What is the Agile Adaptive  Methodology versus the Predictive (waterfall) Methodology?
    • The Agile Value Proposition, by explanation of the Agile Manifesto and Agile Principles.
    • What is the Scrum Framework by explanation of Scrum Roles, Ceremonies and Artifacts?
    • What are the artifacts of Product Planning, Release Planning and Sprint Planning?
    • What are the Agile impacts to corporate team structures and stakeholder alignment?
    • What are Agile myths and why an Agile transformation will fail?
    • What are Agile (hybrid) tailoring considerations?


    Attendees to PM-221: Agile Overview for Executives and Leaderswill receive TechNow approved course materials and expert instruction.

     

    Dates/Locations:

    No Events

    Duration: 1 Days

    Course Objectives: Are you and executive or leader in your organization and interested in learning about Agile principles? This course details the Agile framework that uses an adaptive life cycle, specifically related to using the Scrum approach.

    Upon successful completion of this course, students will be able to:

    • Understand an overview of the main aspects that leadership must know to implement strategic opportunities with Agile principles for product quality and on-time product delivery
    • Participants will dive into understanding the strategic and tactical elements of implementing Agile and Scrum into their organization
    • Receive details on how to understand the organizational impact that the Agile transformation could have on the different aspects of your current business processes

    Target Student:

    • Designed specifically for leaders and senior managers or anyone wanting to understand the high-level basics of the Agile Framework

     

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    PM-232: Product Owner and Scrum Master Roles in AGILE using SCRUM

     

    Course Overview: 

    This course details how a well-educated Product Owner and a knowledgeable Scrum Master can work together to deliver a successful product with Agile principles using SCRUM approach.  Designed specifically for students who want to learn the mechanics of an Agile / Scrum team being led by a Product Owner and a Scrum Master.

    This course offers a firm grasp of Agile principles as they relate to new product development.  If you need to learn what is required to lead or participate in an Agile effort using the SCRUM approach within your organization, this course covers the Agile adaptive life cycle framework and everything in between.

    Attendees to PM-232: Product Owner and Scrum Master Roles in AGILE using SCRUM will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

    No Events

    Duration: 2 Days

    Course Objectives: At the conclusion of this course, students will be able to:

    • Understand the Scrum Flow, the core components of the Scrum framework
    • Understand the principles of empirical process control
    • Understand the scope of the Product Owner role in detail
    • Understand the scope of the Scrum Master role at a high level
    • Understand the scope of the Scrum team roles and why there is no project manager
    • Understand how the Scrum Master measures team velocity
    • Understand the importance of having the product vision as an overarching goal galvanizing the entire Scrum team
    • Understand the relationship between the vision and the product roadmap
    • Understand the different estimation levels in Scrum
    • Understand what the Product Backlog is and what it is not
    • Understand Product Backlog grooming
    • Understand that Scrum planning is adaptive, iterative, incremental, and collaborative

     

    Target Student:

    • Designed specifically for Agile project team members, product owners, project leaders and senior managers or anyone wanting to understand the Agile Framework.

     

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    TN-430: Elasticsearch Engineer (ELK)

    Course Overview:

    Getting started with the Elastic Stack (ELK), optimizing search performance and building efficient clusters. Ingest and process data, writing complex search requests and response utilization, scaling of clusters up or down, managing indices in large clusters and multiple clusters, management of clusters and troubleshooting recommendations.

    Attendees to TN-430: Elasticsearch Engineer (ELK) will receive TechNow approved course materials, expert instruction, and prepare you to take ELK exam.

     

    Document Flow Chart iconsm

    Dates/Locations:

    No Events

    Duration: 5 Days

    Course Outline:

    Data Management

    • Define an index that satisfies a given set of requirements
    • Define and use an index template for a given pattern that satisfies a given set of requirements
    • Define and use a dynamic template that satisfies a given set of requirements
    • Define an Index Lifecycle Management policy for a time-series index
    • Define an index template that creates a new data stream

    Searching Data

    • Write and execute a search query for terms and/or phrases in one or more fields of an index
    • Write and execute a search query that is a Boolean combination of multiple queries and filters
    • Write an asynchronous search
    • Write and execute metric and bucket aggregations
    • Write and execute aggregations that contain sub-aggregations
    • Write and execute a query that searches across multiple clusters
    • Write and execute a search that utilizes a runtime field

    Developing Search Applications

    • Highlight the search terms in the response of a query
    • Sort the results of a query by a given set of requirements
    • Implement pagination of the results of a search query
    • Define and use index aliases
    • Define and use a search template

    Data Processing

    • Define a mapping that satisfies a given set of requirements
    • Define and use a custom analyzer that satisfies a given set of requirements
    • Define and use multi-fields with different data types and/or analyzers
    • Use the Reindex API and Update By Query API to reindex and/or update documents
    • Define and use an ingest pipeline that satisfies a given set of requirements, including the use of Painless to modify documents
    •   Define runtime fields to retrieve custom values using Painless scripting

    Cluster Management

    • Diagnose shard issues and repair a cluster’s health
    • Backup and restore a cluster and/or specific indices
    • Configure a snapshot to be searchable
    • Configure a cluster for cross-cluster search
    • Implement cross-cluster replication

     

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