TN-512: Essential Business Analysis Course

Course Overview:

This course covers the key elements required to understand and apply business analysis techniques in an IT-centric business environment. It identifies key best practices to deal with the challenges of eliciting, analyzing, and specifying project requirements. The key material in each section of this course is reinforced with a student driven lab scenario allowing each participant hands-on practice with the key business analysis concepts that are introduced in this course. At the end of the focused sections on business analysis techniques, the students will engage in a student-driven business analysis case study blending all the learned techniques into a finished product. This course is approximately 60% lecture and 40% lab time.

Attendees to TN-512: Essential Business Analysis Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Overview of Business Analysis Workshop
Eliciting Project Workshop
Case Study
Analyzing Requirements and Writing Case Studies
Case Study

Prerequisites:

None

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IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
08/04/2025 - 08/08/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-5415: Installation, Storage, and Compute with Windows Server 2016

Course Overview:

Course one of a three course series to obtain a Server 2016 MCSA certification. This five-day course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing storage and compute by using Windows Server 2016, and who need to understand the scenarios, requirements, and storage and compute options that are available and applicable to Windows Server 2016.

The course leads directly to preparing for the(MCSA):Windows Server 2016 exam “70-740: Installation, Storage, and Compute with Windows Server 2016”. It also maps to Microsoft’s course 20740A, and is part of the Server 2016 MCSA certification.

Attendees to TN-5415: Installation, Storage, and Compute with Window Server 2016 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Prepare and install Nano Server, a Server Core installation, and plan a server upgrade and migration strategy
Describe the various storage options, including partition table formats, basic and dynamic disks, file systems, virtual hard disks, and drive hardware, and explain how to manage disks and volumes
Describe enterprise storage solutions, and select the appropriate solution for a given situation
Implement and manage Storage Spaces and Data Deduplication
Install and configure, and manage Windows and Hyper-V containers
Describe the high availability and disaster recovery technologies in Windows Server 2016
Plan, create, and manage a failover cluster
Implement failover clustering for Hyper-V virtual machines
Configure a Network Load Balancing (NLB) cluster, and plan for an NLB implementation
Create and manage deployment images
Manage, monitor, and maintain virtual machine installations

Prerequisites:

A basic understanding of networking fundamentals
An awareness and understanding of security best practices
An understanding of basic AD DS concepts
Basic knowledge of server hardware
Experience supporting and configuring Windows client operating systems such as Windows 10

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VM-325: VMware View: Install, Configure and Manage

Course Overview:

This hands-on training course builds your skills in the VMware View^TM suite of products: VMware View Manager, VMware View Composer, and VMware® ThinApp^TM. Based on customer specification, this course can be based on View 4.x or 5.x, and ThinApp 4.x or 5.x releases.

Attendees to VM-325: VMware View: Install, Configure and Manage will receive TechNow approved course materials and expert instruction.

At the end of this course, you should understand the features and operations of View and be able to:

Install and configure View components
Create and manage dedicated and floating desktop pools
Deploy and manage linked-clone virtual desktops
Configure and manage desktops that run in local mode
Configure secure access to desktops through a public network
Use ThinApp to package applications

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Module 1: Course Introduction
Module 2: Introduction to VMware View
Module 3: View Connection Server
Module 4: View Desktops
Module 5: View Client Options
Module 6: View Administratory
Module 7: Configuring and Managing Linked Clones
Module 8: Local-Mode Desktops
Module 9: Command-Line Tools and Backup Options
Module 10: Managing VMware View Security
Module 11: View Manager Performance and Scalability
Module 12: VMware® ThinApp^TM

Prerequisites:

VM-315: VMware Infrastructure: Install, Configure and Manage
Experience in Microsoft Windows Active Directory Administration
Experience with VMware vSphere^TM
Before attending the course, students must be able to perform the following tasks:
- Create a template in VMware vCenter^TM Server and deploy a virtual machine from it
- Modify a template customization file
- Open a virtual machine console in vCenter Server and access the guest operating system
- Configure Active Directory services

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Palo Alto Networks Firewall Training Course Lab

Working with the TechNow lab for the PA-215: Palo Alto Networks Firewall Essentials FastTrack course has been nothing less than a techie's idea of fun. When students come in we are immediatly configuring the Cisco 3750 switches for access ports, VLANS, and trunks. We then cable the switch to the Palo Alto Networks Firewall. Each student gets their own Palo Alto Firewall Pod of hardware and software. What we find as fun is the VLAN environment, with an array of virtual machines hosted on an ESXi server that can really exercise the abilities of the Palo Alto Firewall. The DMZ VLAN hosts virtual machines that support enterprise services and also potentialy vulnerable web services. The Trust VLAN has Windows and Linux clients. The UnTrust VLAN has Web services and a VM of Kali. The hardware Firewall is additionally connected to a Management VLAN. All those VLANs are trunked into an ESXi server where the student also has a VM-Series Palo Alto Networks Firewall for High Availability.

After configuring all the trunking, VLANs, and network interfaces we learn about the firewall and configure it for the lab environment. Using Metasploitable and Kali/Metasploit nefarious penetration attempts are executed. Using packet captures, custom APP-ID's and custom signatures are generated. Custom logging and reporting are created to similate and enterprise and assist the desired Incident Response. It is always fun in a training environment to learn all about the controls available in a product, even though specific controls may not be used in the operational environment. In the end we have a good understanding of the Palo Alto Networks Firewall.