IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
01/20/2026 - 01/23/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
04/07/2026 - 04/10/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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N-315: Cisco Secure Virtual Private Networks

Course Overview:

This course is designed for students who intend to work with virtual private networks (VPNs) using IPSec. The course includes detailed coverage of the VPN 3000 Concentrator, a scalable remote access platform that offers encryption, high availability, and superior performance. This class is an invaluable theory and configuration guide for the VPN 3000 series of products, with its thorough coverage of concentrators, hardware clients, and software clients.

Attendees to N-315: Cisco Secure Virtual Private Networks will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

Network Security & Virtual Private Network Technologies Cisco VPN 3000 Concentrator Series Hardware Overview
Routing on the VPN 3000
Configuring the Cisco VPN 3000 for Remote Access Using Pre-shared Keys
Configuring the Cisco VPN 3000 for Remote Access Using Digital Certificates
The Cisco VPN Client Firewall Feature
Configuring the Cisco 3002 Hardware Client for Remote Access
Configuring the Cisco 3002 Hardware Client for User & Unit Authentication
Configuring Cisco VPN Clients for Backup Server, Load Balancing & Reverse Route Injection
Configuring the Cisco 3000 Concentrator for IPSec over TCP & UDP
Configuring LAN-to-LAN VPNs on the Cisco 3000
Network Monitoring & Administration Troubleshooting

Prerequisites:

Students who attend this advanced course must have experience in configuring Cisco IOS software
CCNA certification
Basic knowledge of the Windows operations system
Familiarity with the networking & security terms & concepts

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TN-5315: Configuring Windows Devices

Course Overview:
This five-day instructor-led course provides IT professionals with the knowledge and skills required to deploy and manage Windows 10 desktops, devices, and applications in an enterprise environment. Students will learn how to plan and implement Windows 10 deployments in large organizations. Students will also learn how to manage the Windows 10 installations after deployment to provide secure identity and data access by using technologies related to User Experience Virtualization (UE-V), Group Policy, Work Folders and Client Hyper-V. To support a variety of device and data management solutions, Microsoft Azure Active Directory (Azure AD), Microsoft Intune, Microsoft Store for Business and Office 365 are used for device management. These services are part of the Enterprise Mobility+ Security, which provides identity and access management, cloud-based device management, application and update management, and more secure data access to information stored both on the cloud and onsite within your corporate network.

Attendees to TN-5315: Configuring Windows Devices will receive TechNow approved course materials and expert instruction.
Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Manage Identity
Plan Desktop and Device Deployment
Plan and Implement a Microsoft 365 Solution
Configure Networking
Configure Storage
Manage Data Access and Protection
Manage Remote Access
Manage Apps
Manage Updates and Recovery

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TN-515: Implementing Cybersecurity and Information Assurance Methodologies

Course Overview:

Learn to protect yourself and your company against hackers, by learning their tools and techniques, and then testing your network. This course is heavily based on Kali and primarily on Metasploit. In TN-515: Implementing Cybersecurity and Information Assurance Methodologies class you will learn the step by step process that hackers use to assess your enterprise network, probe it & hack into it, utilizing a mixed-platform target environment including Windows, Linux, Solaris, and Cisco. This course is 90% hacking, but defenses for demonstrated hacks will be discussed. If you want to know the ins and outs of the hacks presented in this course, then this is the course for you.

Attendees to TN-515: Implementing Cybersecurity and Information Assurance Methodologies Class Attendees will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Introduction to Pen Testing using the PTES model
Metasploit Basics
- MSFconsole, MSFcli, Armitage, MSFpayload, MSFencode, NasmShell
Intelligence Gathering
- Nmap, Databases in Metasploit, Port Scanning with Metasploit
Quick Intro to Ruby
- Writing a simple Ruby script to create a custom scanner
Vulnerability Scanning
- Importing Nessus Results
- Scanning with Nessus from Within Metasploit
Exploitation
- Using the Metasploit Framework and console to exploit
Meterpreter
- Compromising a Windows System
- Attacking MS SQL, xp_cmdshell
- Dumping Usernames and Passwords, extracting and dumping hashes
- Pass the Hash and Token Impersonation
- Pivoting
- Railgun
- Using Meterpreter Scripts: Migrating a process, Killing AV, Persistence
Avoiding Detection
- Creating Stand-Alone Binaries with MSFpayload
- Encoding with MSFencode and Packers (go Green Bay:)
Exploitation Using Client Side Attacks
- Introduction to Immunity Debugger
- Using Immunity Debugger to Decipher NOP Shellcode
Metasploit Auxiliary Modules
Social Engineer Toolkit (SET)
- Spear-Phishing, Web Attack
- Creating a Multipronged Attack
Creating Your Own Module
- Adapt an existing Module
- Add some PowerShell and Run the Exploit
Meterpreter Scripting
Capture The Flag Exercise

Prerequisites:

This is an advanced Cybersecurity and Information Assurance Course which requires basic Windows & UNIX competency
Certification or 2 years of experience in these operating systems is highly recommended
An understanding of TCP/IP

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TN-565: Nessus Vulnerability & Compliance Auditing

Course Overview:

This course provides security professionals with the skills and knowledge to perform vulnerability and compliance scanning of supported operating systems, devices, and applications. Students will construct custom scan policies for topology discovery, network vulnerability detection, credentialed patch audits, and compliance benchmarks, and discuss the underlying technologies utilized by the Nessus scanner.

This course provides students with the necessary information to prepare for the Tenable Certified Nessus Auditor (TCNA) exam.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Introduction to Nessus and Vulnerability Scanning
Nessus Installation and Administration
Basic Nessus Scan Operation
Nessus Scan Configuration and Policy Creation
Vulnerability Analysis and Reporting with Nessus
Advanced Scan Configuration and Policy Creation
Introduction to Compliance and Auditing
Nessus Auditing Features
Windows System Auditing
Unix System Auditing
Cisco IOS Auditing
Nessus Database Auditing
Nessus Content Auditing
Auditing to Industry Guidelines
Auditing to Federal Guidelines

Prerequisites:

Students should possess a basic understanding of TCP/IP networking, operating systems security, and common client/server applications.

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