PA-243: Palo Alto Networks Firewall Debug and Troubleshoot (EDU-311)

  

 

Course Overview: PA-243: Palo Alto Networks Firewall Debug and Troubleshoot is a three-day course on how to troubleshoot the full line of Palo Alto Networks next-generation firewalls. Students will receive hands-on experience troubleshooting the security, networking, threat prevention, logging, and reporting features of the Palo Alto Networks PAN-OS® operating system. Upon completion of this class, students will have an in-depth knowledge of how to troubleshoot visibility and control over applications, users, and content. This is not a virtualized theoretical course.  This is hands-on, real world instruction, directly relevant to the DoD and Commercial implementations of Palo Alto Networks next-generation firewalls.

Each student is issued a physical Palo Alto firewall and a Cisco layer 3 switch at their desk.  Real hardware per student for real experience and real skill development.  TechNow provides a very comprehensive client infrastructure that includes Windows, Linux, and multiple packet sniffer agents.

The instructor for this course has been a lead in Unix kernel development to implement firewall and intrusion detection technologies. Additionally, the instructor has taught several security appliance products and carries several SANS, ISC2, ISACA, Cisco, Unix, and Windows certifications.

Attendees to the PA-243: Palo Alto Networks Firewall Debug and Troubleshoot (EDU-311) Training Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 3 days

Course Objectives:   Students attending this foundational-level training course will gain an in-depth knowledge of how to configure and manage their Palo Alto Networks firewall, including hands-on experience in configuring the security, networking, threat prevention, logging, and reporting features of the Palo Alto Networks Operating System (PAN-OS).

Day 1

  • Module 0 – Introduction & Overview
  • Module 1: Troubleshooting
    • Methodology
  • Module 2: Platform
    • Comparisons When
    • Troubleshooting
  • Module 3: Flow Logic
  • Module 4: Administration
    • Troubleshooting

 

 

Day 2

  • Mod 5: Layer 3
    • Troubleshooting
  • Mod 6: Policy
    • Troubleshooting
  • Mod 7: User-ID™
    • Troubleshooting

Day 3

  • Mod 8: VPN
    • Troubleshooting
  • Mod 9: GlobalProtect™
    • Troubleshooting
  • Mod 10: Performance
    • Troubleshooting

 

Prerequisites:

This course is in no way associated with Palo Alto Networks, Inc.

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RH-355: RHCSA Rapid Track Course

Course Overview:

The RHCSA Rapid Track Course  is designed for experienced Linux® system administrators who want to expand their technical skill sets and become accredited with the Red Hat® Certified System Administration (RHCSA) certification. To successfully navigate this course, students should have experience with the Linux command line—including the necessary skills to execute common commands, such as cp, grep, sort, mkdir, tar, mkfs, ssh, and dnf—and be familiar with accessing man pages for help. At the completion of the course, students will be adequately prepared to take the RHCSA exam (EX200) .

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Introduce Linux and the Red Hat Enterprise Linux ecosystem.
  • Run commands and view shell environments.
  • Manage, organize, and secure files.
  • Manage users, groups and user security policies.
  • Control and monitor systemd services.
  • Configure remote access using the web console and SSH.
  • Configure network interfaces and settings.
  • Manage software using DNF
  • Access security files, file systems, and networks
  • Execute shell scripting and automation techniques
  • Manage storage devices, logical volumes, and file systems
  • Manage security and system access
  • Control the boot process and system services
  • Running containers

Prerequisites:

Experience in the field system administration.

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IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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VM-325: VMware View: Install, Configure and Manage

Course Overview:

This hands-on training course builds your skills in the VMware ViewTM suite of products: VMware View Manager, VMware View Composer, and VMware® ThinAppTM.  Based on customer specification, this course can be based on View 4.x or 5.x, and ThinApp 4.x or 5.x releases.

Attendees to VM-325: VMware View: Install, Configure and Manage will receive TechNow approved course materials and expert instruction.

At the end of this course, you should understand the features and operations of View and be able to:

  • Install and configure View components
  • Create and manage dedicated and floating desktop pools
  • Deploy and manage linked-clone virtual desktops
  • Configure and manage desktops that run in local mode
  • Configure secure access to desktops through a public network
  • Use ThinApp to package applications

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Module 1: Course Introduction
  • Module 2: Introduction to VMware View
  • Module 3: View Connection Server
  • Module 4: View Desktops
  • Module 5: View Client Options
  • Module 6: View Administratory
  • Module 7: Configuring and Managing Linked Clones
  • Module 8: Local-Mode Desktops
  • Module 9: Command-Line Tools and Backup Options
  • Module 10: Managing VMware View Security
  • Module 11: View Manager Performance and Scalability
  • Module 12: VMware® ThinAppTM

Prerequisites:

  • VM-315: VMware Infrastructure: Install, Configure and Manage
  • Experience in Microsoft Windows Active Directory Administration
  • Experience with VMware vSphereTM
  • Before attending the course, students must be able to perform the following tasks:
    • Create a template in VMware vCenterTM Server and deploy a virtual machine from it
    • Modify a template customization file
    • Open a virtual machine console in vCenter Server and access the guest operating system
    • Configure Active Directory services

 

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Microsoft

The Microsoft platform is arguably the largest component in any IT architecture, and rate of change in this arena makes training in the Microsoft platform a must.  TechNow can and does teach the entire gamut of Microsoft technologies, from Servers to application development. 

Here is a list of all of our Microsoft courses:

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