IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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DoD 8570 Training in San Antonio, TX

DoD 8570 Training in San Antonio, TX.

TechNow has developed a proven training program that brings the skillset to the certification process.  TechNow is a mobile testing center that can deliver D0D 8570 training and the certification in one week. Our intergrated DoD 8570 training in San Antonio, TX  incorporates hands on skills with testing objectives that produces an incredibly high pass rate.  To learn more about our DoD 8570 training program click here

DoD-8570 in San Antonio, TX

TN-315: Complete Hack and Defend

 

Course Overview:

Learn to protect yourself and your company against hackers, by learning their tools and techniques, and then testing your network.  This course is heavily based on Kali and primarily on Metasploit.  In TN-315: Complete Hack and Defend class you will learn the step by step process that hackers use to assess your enterprise network, probe it & hack into it in mixed-platform environment including Windows, Linux, Solaris, and Cisco.  This course is 90% hacking, but  defenses for demonstrated hacks will be discussed.  If you want to know the ins and outs of the hacks presented in this course, then this is the course for you.

Attendees to TN-315: Complete Hack & Defend Class Attendees will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Introduction to Pen Testing using the PTES model
  • Metasploit Basics
    • MSFconsole, MSFcli, Armitage, MSFpayload, MSFencode, NasmShell
  • Intelligence Gathering
    • Nmap, Databases in Metasploit, Port Scanning with Metasploit
  • Quick Intro to Ruby
    • Writing a simple Ruby script to create a custom scanner
  • Vulnerability Scanning
    • Importing Nessus Results
    • Scanning with Nessus from Within Metasploit
  • Exploitation
    • Using the Metasploit Framework and console to exploit
  • Meterpreter
    • Compromising a Windows System
    • Attacking MS SQL, xp_cmdshell
    • Dumping Usernames and Passwords, extracting and dumping hashes
    • Pass the Hash and Token Impersonation
    • Pivoting
    • Railgun
    • Using Meterpreter Scripts: Migrating a process, Killing AV, Persistence
  • Avoiding Detection
    • Creating Stand-Alone Binaries with MSFpayload
    • Encoding with MSFencode and Packers (go Green Bay:)
  • Exploitation Using Client Side Attacks
    • Introduction to Immunity Debugger
    • Using Immunity Debugger to Decipher NOP Shellcode
  • Metasploit Auxiliary Modules
  • Social Engineer Toolkit (SET)
    • Spear-Phishing, Web Attack
    • Creating a Multipronged Attack
  • Creating Your Own Module
    • Adapt an existing Module
    • Add some PowerShell and Run the Exploit
  • Meterpreter Scripting
  • Capture The Flag Exercise

Prerequisites:

  • This is an advanced Information Security Course which requires basic Windows & UNIX competency
  • Certification or 2 years of experience in these operating systems is highly recommended
  • An understanding of TCP/IP

Comments

Latest comments from students

User: dhonore

Instructor comments: Dave's presentation style is engaging and lively.

Facilities comments: The room was adequate for the needs of the class.

User: phouck

Instructor comments: David was very good. Although he went very fast at times.

Facilities comments: The room was ok. it was bit dark.

 

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PM-242: Defining Agile Requirements with User Stories

 

Course Overview: 

 

This course identifies how business analysts can elicit Agile requirements by writing user stories from use cases and personas of customer profiles.  This leads to the processes of confirming the validity and usability for quality of the product development.  An Agile Business Analyst has become a new recognized role within the other Agile Framework roles.

Attendees to PM-242:Defining Agile Requirements with User Stories will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 2 Days

Course Objectives: At the conclusion of this course, students will be able to:

  • Understand the Scrum Flow, the core components of the Scrum framework
  • Understand the scope of the Product Owner role in detail
  • Understand the scope of the Agile Business Analysis role in coordination with the Product Owner, Scrum Master and Development Team
  • Understand the scope of the Scrum Master role at a high level
  • Understand the scope of the Scrum Development Team roles
  • Document the interactions between the user of a system and the system itself
  • Dive into understanding the Agile principles for requirements using user stories in a card, conversation, and confirmation format

 

Target Student:

  • Designed specifically for Agile project team members, product owners, project leaders and business analysts or anyone wanting to understand the Agile Framework.

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