IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-909: Windows Forensic Analysis

Course Overview:

Windows Forensic Analysis is a hands-on course that covers digital forensics of the Microsoft Windows operating system. The collection and analysis of data tracking user based activity that can be used for internal purposes or legal litigation. TechNow has the student analyze many data images for various Windows operating systems, as current as Windows 8.1, Windows 10 in an environment that uses many Cloud technologies such as Office365, Skydrive, Sharepoint, Exchange Online, and Windows Phone.

This is not death by power point. The course is aligned with digital forensic investigators and executing hands-on labs. Lecture and labs walk the student through the knowledge required to truly understand the mechanics of Windows Forensic Analysis.

Attendees to TN-909: Windows Forensic Analysis will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Windows Operating System Components
Core Forensic Principles
Live Response and Triage-Based Acquisition Techniques
Windows Image Mounting and Examination
Memory, Pagefile, Filesystems
Data and Metadata
Profiling systems and users
Tracking USB and BYOD
Log and Registry Analysis
User Communications
Email Forensics
Browser Forensics
Reporting and Presentation

Course Prerequisites:

Windows and Security Experience

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PA-232: Palo Alto Networks Panorama Manage Multiple Firewalls (EDU-221)

Course Overview: PA-232: Palo Alto Networks Panorama Manage Multiple Firewalls (EDU-221) Training Class is a two-day course. Students attending this course will gain an in-depth knowledge of how to configure and manage their Palo Alto Networks Panorama Management Server. Upon completion of this course, administrators will understand the Panorama server’s role in managing and securing their overall network. Network professionals will learn to use Panorama’s aggregated reporting to provide them with a holistic view of a network of Palo Alto Networks next-generation firewalls. This is not a virtualized theoretical course. This is hands-on, real world instruction, directly relevant to the DoD and Commercial implementations of Palo Alto Networks next-generation firewalls.

Each student is issued a physical Palo Alto firewall and a Cisco layer 3 switch at their desk. Real hardware per student for real experience and real skill development.

TechNow provides a very comprehensive client infrastructure that includes Windows, Linux, and multiple packet sniffer agents. The instructor for this course has been a lead in Unix kernel development to implement firewall and intrusion detection technologies. Additionally, the instructor has taught several security appliance products and carries several SANS, ISC2, ISACA, Cisco, Unix, and Windows certifications.

Attendees to the PA-232: Palo Alto Networks Panorama Manage Multiple Firewalls (EDU-221) Training Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 2 days

Course Objectives: Students attending this foundational-level training course will gain an in-depth knowledge of how to configure and manage their Palo Alto Networks Panorama Management Server.

Day 1

Module 0 – Introduction & Overview
Mod 1: Overview
- Panorama Solution
- Deployment Design
Mod 2: Initial Configuration
- Interface Configuration
- Setup Configurations
- Device Deployment
- Configuration Management
Mod 3: Templates
- Templates Overview
- Common Organization
- Strategies
- Configuring Templates
Mod 4: Device Groups
- Device Groups
- Objects
- Policies
- Device Group Commit

Day 2

Mod 5: Administration
- Admin Roles and Access
- Control
- Commit Procedure
Mod 6: Logging and
- Reporting
- Logging
- Application Command
- Center
- App-Scope
- Correlation Objects
- Reports
Mod 7: Log Collectors
- Plan a Log Collection
- Deployment
- Distributed Data Collection
- Log Deployment
- Configure Dedicated Log
- Collector
- Managed Collector Groups
Mod 8: Business Continuity
- Panorama High Availability
- Collector Group
- Redundancy
- Export Configuration
- Disk Installation

Prerequisites:

Security+, Network+, CCNA and networking experience is recommended.

This course is in no way associated with Palo Alto Networks, Inc.

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PA-222: Palo Alto Networks Panorama Essentials

Course Overview:

PA-222: Palo Alto Networks Panorama Essentials Training Class is a two-day course that teaches students to configure and manage the Palo Alto Networks Panorama management server. Through hands-on training, students learn high end skills of how to integrate Palo Alto Networks next-generation firewalls into their network infrastructure and manage them with Palo Alto Networks Panorama management server.This is not a virtualized theoretical course. This is hands-on, real world in the classroom instructor led with lab assistance, directly relevant to the DoD and Commercial implementations of Palo Alto Networks next-generation firewalls and their enterprise management.

Each student is issued a physical Palo Alto firewall and a Cisco layer 3 switch at their desk. Real hardware per student for real experience and real skill development. TechNow provides a very comprehensive client infrastructure that includes Windows, Linux, and multiple packet sniffer agents.

The instructor for this course has been a lead in Unix kernel development to implement firewall and intrusion detection technologies. Additionally, the instructor has taught several security appliance products and carries several SANS, Cisco, Unix, and Windows certifications.

Attendees to the Palo Alto Networks Panorama Essentials Training Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration 2 days

Course Objectives:

Students attending this foundational-level training course will gain an in-depth knowledge of how to configure and manage their Palo Alto Networks Panorama management server, including hands-on experience in configuring the security, networking, threat prevention, logging, and reporting features of the Palo Alto Networks Operating System (PAN-OS) through Panorama.

Day 1
- Module 0 – Introduction & Overview
- Module 1 – Deployment Overview
  - Panorama Solution
  - Functional Overview
  - Architecture Design
- Module 2 – Interface Configuration
  - Installation
  - Design and Planning
  - Administration Roles
  - Access Control
  - Commit Options
- Module 3 – Device Groups
  - Device Groups
  - Policies
  - Objects
  - Device Group Commits
- Module 4 – Templates
  - Template Overview
  - Configure Templates
  - Commits
  - Overrides Commits

Day 2
- Module 5 – Administrative Tools
  - Logging
  - Reporting
  - Managing Devices
- Module 6 – Log Collection
  - Log Collector
  - Collector Groups
  - Distributed Data Collection
  - Installation and Configuration
- Module 7 – Deployment Recommendation
  - High Availability
  - Export Configuration
  - Tips and Tricks
  - Best Practices

Prerequisites:

Security+, Network+, Palo Alto Networks Firewall Essentials FastTrack and networking experience is recommended.

This course is in no way associated with Palo Alto Networks, Inc.

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TN-8155: HCISPP Preparation Seminar

Course Overview:

The HCISPP is the only certification that combines cybersecurity skills with privacy best practices and techniques. It demonstrates you have the knowledge and ability to implement, manage, and assess security and privacy controls to protect healthcare organizations using policies and procedures established by the cybersecurity experts at (ISC)2. TechNows HCISPP Certification Boot Camp is a comprehensive review of Healthcare cybersecurity with privacy best practices & industry best practices.

Attendees to TN-8155: HCISPP Certification Preparation Seminar will receive TechNow approved course materials and expert instruction..

Date/Locations:

No Events

Course Duration: 5 days

Course Objectives:

Strategically focus your preparation for HCISPP Certification
Cover a broad spectrum of topics in the 7 domains of the HCISPP Common Body of Knowledge (CBK)
Gain knowledge on the Healthcare industry including third party relationships and health data management concepts
Identify applicable regulations, compliance frameworks, privacy principles and policies to protect information security
Develop risk management methodology and identify control assessment procedures

Audience:

The HCISPP certification is ideal for security professionals responsible for safeguarding protected health information (PHI). Take this HCISPP training course to prepare to manage and implement security controls for healthcare information. HCISPPs are instrumental to a variety of job functions: Compliance Officer, Information Security Manager, Privacy Officer, Compliance Auditor, Risk Analyst, Medical Records Supervisor, IT Manager, Privacy & Security Consultants, and Health Information Manager.

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