IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

Comments

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TN-969: Windows Security Administrator Course

Course Overview:

A skills focus enables the student to better absorb the subject matter and perform successfully on the job.  This is not death by power point. The course is aligned with information assurance operators and executing hands-on labs to secure Windows systems. Lecture and labs start with quick review of Active Directory and group policy to enforce security mechanisms within the Windows architecture.  Students then gain network experience and use sniffing to help exemplify the benefit of learning wired and wireless security configurations.  PowerShell is made for SecOps/DevOps automation and students will learn to write PowerShell scripts to automate security operations and Desired State Configuration (DSC).  The course concludes with exercising real attack strategies to demonstrate the effectives of properly securing your host.

Attendees to TN-969: Windows Security Administrator course will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Active Directory and BloodHound
  • Security Controls
  • PKI
  • Encryption
  • Wireless & Network Security and Hardening DNS
  • 802.1x and Endpoint Protection
  • Firewalls and VPN
  • PowerShell Scripting
  • JEA, DSC, Enterprise Security with PowerShell
  • Windows Attack Strategies

Prerequisites:

  • Security+
  • Windows System Administration Skills

 

Comments

Latest comments from students

User: bbrabender

Instructor comments: Instructor was very knowledgeable and help more inexperienced users with concepts as well explaining in a way that can be understood.

Facilities comments: N/A

User: dale.r.anderson

Instructor comments: Instructor was well knowlegeable accross alot of domains.

Facilities comments: Pretty good

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RH-355: RHCSA Rapid Track Course

Course Overview:

The RHCSA Rapid Track Course  is designed for experienced Linux® system administrators who want to expand their technical skill sets and become accredited with the Red Hat® Certified System Administration (RHCSA) certification. To successfully navigate this course, students should have experience with the Linux command line—including the necessary skills to execute common commands, such as cp, grep, sort, mkdir, tar, mkfs, ssh, and dnf—and be familiar with accessing man pages for help. At the completion of the course, students will be adequately prepared to take the RHCSA exam (EX200) .

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Introduce Linux and the Red Hat Enterprise Linux ecosystem.
  • Run commands and view shell environments.
  • Manage, organize, and secure files.
  • Manage users, groups and user security policies.
  • Control and monitor systemd services.
  • Configure remote access using the web console and SSH.
  • Configure network interfaces and settings.
  • Manage software using DNF
  • Access security files, file systems, and networks
  • Execute shell scripting and automation techniques
  • Manage storage devices, logical volumes, and file systems
  • Manage security and system access
  • Control the boot process and system services
  • Running containers

Prerequisites:

Experience in the field system administration.

Comments

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C-215: Introduction to C Programming

 

Course Overview:

The C-215: Introduction to C Programming course is a hands-on course providing a complete introduction to the ANSI C programming language, focusing on quickly developing the practical skills needed to create real-world solutions.  Our hands-on labs are designed to promote retention and challenge students to apply their skills to new situations.

Attendees to C-215: Introduction to C Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

  • What is C?
  • Basics of Program Writing
  • Style
  • Basic Declarations & Expressions
  • Arrays, Qualifiers & Reading Numbers
  • Decision & Control Statements
  • Programming Process
  • More Controls Statements
  • Variable Scope & Functions
  • C Preprocessor
  • Bit Operations
  • Advanced Types
  • Simple Pointers
  • File Input/Output
  • Debugging & Optimization
  • Floating Point

Prerequisites:

Before attending this course, you should be able to use basic UNIX commands and have previous programming experience language, or have taken our Introduction to Computer Progamming class.

 

Comments

Latest comments from students

User: jangles1337

Instructor comments: Pretty knowledgeable on a number of things. Could have had a better in depth understanding of the material.

Facilities comments: Was a hotel so it was pretty noisy some times.

User: ldorsey

Instructor comments: Great guy full of knowledge

 

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