IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

Comments

Latest comments from students

Liked the class? Then let everyone know!

TN-969: Windows Security Administrator Course

Course Overview:

A skills focus enables the student to better absorb the subject matter and perform successfully on the job. This is not death by power point. The course is aligned with information assurance operators and executing hands-on labs to secure Windows systems. Lecture and labs start with quick review of Active Directory and group policy to enforce security mechanisms within the Windows architecture. Students then gain network experience and use sniffing to help exemplify the benefit of learning wired and wireless security configurations. PowerShell is made for SecOps/DevOps automation and students will learn to write PowerShell scripts to automate security operations and Desired State Configuration (DSC). The course concludes with exercising real attack strategies to demonstrate the effectives of properly securing your host.

Attendees to TN-969: Windows Security Administrator course will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Active Directory and BloodHound
Security Controls
PKI
Encryption
Wireless & Network Security and Hardening DNS
802.1x and Endpoint Protection
Firewalls and VPN
PowerShell Scripting
JEA, DSC, Enterprise Security with PowerShell
Windows Attack Strategies

Prerequisites:

Security+
Windows System Administration Skills

Comments

Latest comments from students

User: bbrabender

Instructor comments: Instructor was very knowledgeable and help more inexperienced users with concepts as well explaining in a way that can be understood.

Facilities comments: N/A

User: dale.r.anderson

Instructor comments: Instructor was well knowlegeable accross alot of domains.

Facilities comments: Pretty good

Liked the class? Then let everyone know!

RH-355: RHCSA Rapid Track Course

Course Overview:

The RHCSA Rapid Track Course is designed for experienced Linux® system administrators who want to expand their technical skill sets and become accredited with the Red Hat® Certified System Administration (RHCSA) certification. To successfully navigate this course, students should have experience with the Linux command line—including the necessary skills to execute common commands, such as cp, grep, sort, mkdir, tar, mkfs, ssh, and dnf—and be familiar with accessing man pages for help. At the completion of the course, students will be adequately prepared to take the RHCSA exam (EX200) .

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Introduce Linux and the Red Hat Enterprise Linux ecosystem.
Run commands and view shell environments.
Manage, organize, and secure files.
Manage users, groups and user security policies.
Control and monitor systemd services.
Configure remote access using the web console and SSH.
Configure network interfaces and settings.
Manage software using DNF
Access security files, file systems, and networks
Execute shell scripting and automation techniques
Manage storage devices, logical volumes, and file systems
Manage security and system access
Control the boot process and system services
Running containers

Prerequisites:

Experience in the field system administration.

Comments

Latest comments from students

Liked the class? Then let everyone know!

Virtualization/Cloud

TechNow has been involved in enterprise client server architectures since 1990. TechNow has delivered national and international implementations for Valero, Wholefoods, Quest, USAA, Golfsmith, AMD, Motorola, and many other fortune 1000 corporations,

TechNow's training program has followed the evolution of enterprise computing into virtualization and cloud computing. With a focus on security, TechNow can present the ramifications of many centralized strategies. All courses utilize enterprise instructors with experience and can discuss the detail of implementation and the integration into an existing infrastructure.

MS-2124: Programming with C#

Course Overview:

This course provides students with the knowledge and skills they need to develop C# applications for the Microsoft .NET Platform. The course focuses on C# program structure, language syntax & implementation details. C# was created to be the programming language best suited for writing enterprise applications for .NET. C# combines the high productivity of Microsoft Visual Basic with the raw power of C++. It is a simple, object-oriented and type-safe programming language that is based on the C & C++ family of languages.

Attendees to MS-2124: Programming with C# will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Overview of the Microsoft .NET Platform Overview of C#
Using Value-Type Variables
Statements & Exceptions
Methods & Parameters
Arrays
Essentials of Object-Oriented Programming
Using Reference-Type Variables
Creating & Destroying Objects
Inheritance in C#
Aggregation, Namespaces & Advanced Scope
Operators & Events Properties & Indexes
Attributes

Prerequisites:

Experience with programming in C, C++, Visual Basic, Java or another programming language

Comments

Latest comments from students

User: jdmccol

Instructor comments: Excelent instructor, covered topic in depth and modified course objectives to meet student own needs.

Facilities comments: Was OK, I am sure the Technow facilities when competed will be better.