IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
01/20/2026 - 01/23/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
04/07/2026 - 04/10/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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Cisco Security Courses

Here are the Cisco Security course offerings:

TN-999: Reverse Engineering Malware Course

Course Overview:

This course is designed for professionals that are expected to do malware analysis. A skills focus enables the student to better absorb the subject matter and perform successfully on the job. This is not death by power point. The course is aligned with information assurance operators and executing hands-on labs. Lecture and labs walk the student through the knowledge required to truly understand the mechanics Reverse Engineering Malware.

Attendees to TN-999: Reverse Engineering Malware will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Toolkit and Lab Assembly
Malware Code and Behavioral Analysis Fundamentals
Malicious Static and Dynamic Code Analysis
Collecting/Probing System and Network Activities
Analysis of Malicious Document Files
Analyzing Protected Executables
Analyzing Web-Based Malware
DLL Construction and API Hooking
Common Windows Malware Characteristics in x86 Assembly
Unpacking Protected Malware
In-Depth Analysis of Malicious Browser Scripts, Flash Programs and Office
In-Depth Analysis of Malicious Executables
Windows x86 Assembly Code Concepts for Revers-Engineering Memory Forensics for Rootkit Analysis

Prerequisites:

Strong understanding of core systems and network concepts
Exposure to programming and assembly concepts
Comfortable with command line access

Comments

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User: marcus.osullivan

Instructor comments: Good stuff. I like the beginning half where there was help from an additional instructor to facilitate fixing computer errors that inevitably popped up.

Facilities comments: The baby deer were neat! I like the resort.

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N-405: ROUTE-Implementing Cisco IP Routing

Course Overview:

In this course, administrators of medium-to-large network sites will learn to use advanced routing to provide scalability for Cisco routers that are connected to LANs and WANs. Networking professionals will learn to dramatically increase the number of routers and sites using these techniques instead of redesigning the network when additional sites or wiring configurations are added. Hands-on labs ensure you thoroughly understand how to implement advanced routing within your network.

Attendees to N-405: ROUTE-Implementing Cisco IP Routing will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

Planning Routing Services to Requirements
Implementing an EIGRP-Based Solution
Implementing a Scalable Multiarea Network
OSPF-Based Solution
Implement an IPv4- Based Redistribution Solution
Implementing Path Control Connection of an Enterprise Network to an ISP Network

Prerequisites:

None

Comments

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User: jrtrussell

Instructor comments: Awesome

Facilities comments: Awesome

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TN-525: Certified Penetration Testing Professional (CPENT)

Course Overview:

A rigorous Pen Testing program that, unlike contemporary Pen Testing courses, teaches you how to perform an effective penetration test across filtered networks. The course requires you to Pen Test IoT systems, OT systems, builds on your ability to write your own exploits, build your own tools, conduct advanced binaries exploitation, double pivot to access hidden networks, and various technologies.

What’s Included:

- EC-Council official E-Courseware
- EC-Council official Certificate of Attendance
- EC-Council iLabs with access for 6 months
- EC-Council CPENT Range access
- CEH Exam Voucher
Dates/Locations:

No Events

Duration: 5 days

Course Content:
- - Module 01. Introduction to Penetration Testing
  - Module 02. Penetration Testing Scoping and Engagement
  - Module 03. Open Source Intelligence (OSINT)
  - Module 04. Social Engineering Penetration Testing
  - Module 05. Network Penetration Testing – External
  - Module 06. Network Penetration Testing – Internal
  - Module 07. Network Penetration Testing – Perimeter Devices
  - Module 08. Web Application Penetration Testing
  - Module 09. Wireless Penetration Testing
  - Module 10. IoT Penetration Testing
  - Module 11. OT/SCADA Penetration Testing
  - Module 12. Cloud Penetration Testing
  - Module 13. Binary Analysis and Exploitation
  - Module 14. Report Writing and Post Testing Actions
Prerequisites:
- - - Pass the CEH exam
    - Pass the CND exam
Target Audience:

Penetration Testers, Ethical Hackers, Information Security Consultants/ Testers/ Analysts/ Engineers, Network Server Administrators, Firewall & System Administrators, Risk Assessment Professionals

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