IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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DP-200: Implementing an Azure Data Solution

Course Overview:

In this course, the students will implement various data platform technologies into solutions that are in-line with business and technical requirements, including on-premises, cloud, and hybrid data scenarios incorporating both relational and NoSQL data. They will also learn how to process data using a range of technologies and languages for both streaming and batch data.

The students will also explore how to implement data security, including authentication, authorization, data policies, and standards. They will also define and implement data solution monitoring for both the data storage and data processing activities. Finally, they will manage and troubleshoot Azure data solutions which includes the optimization and disaster recovery of big data, batch processing, and streaming data solutions.

TechNow has worked worldwide enterprise infrastructures for over 20 years and has developed demos and labs to exemplify the techniques required to demonstrate cloud technologies and to effectively manage security in the cloud environment.

Attendees to DP-200: Implementing an Azure Data Solution will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 4 days

Course Outline:

Azure for the Data Engineer
Working with Data Storage
Enabling Team Based Data Science with Azure Databricks
Building Globally Distributed Databases with Cosmos DB
Working with Relational Data Stores in the Cloud
Performing Real-Time Analytics with Stream Analytics
Orchestrating Data Movement with Azure Data Factory
Securing Azure Data Platforms
Monitoring and Troubleshooting Data Storage and Processing

Prerequisites :

- - In addition to their professional experience, students who take this training should have technical knowledge equivalent to the following courses:
  - AZ-900: Microsoft Azure Fundamentals

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TN-765: Automating Administration with Windows Powershell

Course Overview:

This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches.

Attendees to TN-765: Automating Administration with Windows Powershell will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 5 days

Course Objectives:

Describe the functionality of Windows PowerShell and use it to run and find basic commands
Identify and run cmdlets for server administration
Work with Windows PowerShell pipeline
Describe the techniques Windows PowerShell pipeline uses
Use PSProviders and PSDrives to work with other forms of storage
Query system information by using WMI and CIM
Work with variables, arrays, and hash tables
Write basic scripts in Windows PowerShell
Write advanced scripts in Windows PowerShell
Administer remote computers
Use background jobs and scheduled jobs
Use advanced Windows PowerShell techniques

Course Prerequisites:

Experience with Windows networking technologies and implementation.
Experience with Windows Server administration, maintenance, and troubleshooting.

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TN-565: Nessus Vulnerability & Compliance Auditing

Course Overview:

This course provides security professionals with the skills and knowledge to perform vulnerability and compliance scanning of supported operating systems, devices, and applications. Students will construct custom scan policies for topology discovery, network vulnerability detection, credentialed patch audits, and compliance benchmarks, and discuss the underlying technologies utilized by the Nessus scanner.

This course provides students with the necessary information to prepare for the Tenable Certified Nessus Auditor (TCNA) exam.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Introduction to Nessus and Vulnerability Scanning
Nessus Installation and Administration
Basic Nessus Scan Operation
Nessus Scan Configuration and Policy Creation
Vulnerability Analysis and Reporting with Nessus
Advanced Scan Configuration and Policy Creation
Introduction to Compliance and Auditing
Nessus Auditing Features
Windows System Auditing
Unix System Auditing
Cisco IOS Auditing
Nessus Database Auditing
Nessus Content Auditing
Auditing to Industry Guidelines
Auditing to Federal Guidelines

Prerequisites:

Students should possess a basic understanding of TCP/IP networking, operating systems security, and common client/server applications.

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N-405: ROUTE-Implementing Cisco IP Routing

Course Overview:

In this course, administrators of medium-to-large network sites will learn to use advanced routing to provide scalability for Cisco routers that are connected to LANs and WANs. Networking professionals will learn to dramatically increase the number of routers and sites using these techniques instead of redesigning the network when additional sites or wiring configurations are added. Hands-on labs ensure you thoroughly understand how to implement advanced routing within your network.

Attendees to N-405: ROUTE-Implementing Cisco IP Routing will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

Planning Routing Services to Requirements
Implementing an EIGRP-Based Solution
Implementing a Scalable Multiarea Network
OSPF-Based Solution
Implement an IPv4- Based Redistribution Solution
Implementing Path Control Connection of an Enterprise Network to an ISP Network