IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-315: Complete Hack and Defend

Course Overview:

Learn to protect yourself and your company against hackers, by learning their tools and techniques, and then testing your network. This course is heavily based on Kali and primarily on Metasploit. In TN-315: Complete Hack and Defend class you will learn the step by step process that hackers use to assess your enterprise network, probe it & hack into it in mixed-platform environment including Windows, Linux, Solaris, and Cisco. This course is 90% hacking, but defenses for demonstrated hacks will be discussed. If you want to know the ins and outs of the hacks presented in this course, then this is the course for you.

Attendees to TN-315: Complete Hack & Defend Class Attendees will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Introduction to Pen Testing using the PTES model
Metasploit Basics
- MSFconsole, MSFcli, Armitage, MSFpayload, MSFencode, NasmShell
Intelligence Gathering
- Nmap, Databases in Metasploit, Port Scanning with Metasploit
Quick Intro to Ruby
- Writing a simple Ruby script to create a custom scanner
Vulnerability Scanning
- Importing Nessus Results
- Scanning with Nessus from Within Metasploit
Exploitation
- Using the Metasploit Framework and console to exploit
Meterpreter
- Compromising a Windows System
- Attacking MS SQL, xp_cmdshell
- Dumping Usernames and Passwords, extracting and dumping hashes
- Pass the Hash and Token Impersonation
- Pivoting
- Railgun
- Using Meterpreter Scripts: Migrating a process, Killing AV, Persistence
Avoiding Detection
- Creating Stand-Alone Binaries with MSFpayload
- Encoding with MSFencode and Packers (go Green Bay:)
Exploitation Using Client Side Attacks
- Introduction to Immunity Debugger
- Using Immunity Debugger to Decipher NOP Shellcode
Metasploit Auxiliary Modules
Social Engineer Toolkit (SET)
- Spear-Phishing, Web Attack
- Creating a Multipronged Attack
Creating Your Own Module
- Adapt an existing Module
- Add some PowerShell and Run the Exploit
Meterpreter Scripting
Capture The Flag Exercise

Prerequisites:

This is an advanced Information Security Course which requires basic Windows & UNIX competency
Certification or 2 years of experience in these operating systems is highly recommended
An understanding of TCP/IP

Comments

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User: dhonore

Instructor comments: Dave's presentation style is engaging and lively.

Facilities comments: The room was adequate for the needs of the class.

User: phouck

Instructor comments: David was very good. Although he went very fast at times.

Facilities comments: The room was ok. it was bit dark.

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Cisco Security Courses

Here are the Cisco Security course offerings:

AZ-204: Developing Solutions for Microsoft Azure

Course Overview:

Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities. Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions.

TechNow has worked worldwide enterprise infrastructures for over 20 years and has developed demos and labs to exemplify the techniques required to demonstrate cloud technologies and to effectively manage security in the cloud environment.

Attendees to AZ-204:Developing Solutions for Microsoft Azure will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 5 days

Course Outline:

Creating Azure App Service Web Apps
Implement Azure functions
Develop solutions that use blob storage
Develop solutions that use Cosmos DB storage
Implement laaS solutions
Implement user authentication and authorization
Implement secure cloud solutions
Implement API Management
Develop App Service Logic Apps
Develop event-based solutions
Develop message-based solutions
Monitor and optimize Azure solutions
Integrate caching and content delivery within solutions

Prerequisites :

- - AZ-900: Microsoft Azure Fundamentals
  - Students should have 1-2 years professional development experience and experience with Microsoft Azure.
  - Student must be able to program in an Azure Supported Language.

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TN-835: Certified in Risk and Information Systems Control (CRISC) Preparation Seminar

Course Overview:

Certified in Risk and Information Systems Control (CRISC), is for professionals responsible for an organization's risk management program. Students looking to acquire CRISC qualify themselves as IT security analyst, security engineer architect, information assurance program manager and senior IT auditor. CRISC certified professionals manage risk, design and oversee response measures, monitor systems for risk, and ensure the organization's risk management strategies are met.

The CRISC exam will primarily align with the terminology and concepts described in The Risk IT Framework, The Risk IT Practioner Guide, and COBIT 5. This will include applications in the evaluation and monitoring of IT-based risk, as well as the design and implementation of IS controls.

The CRISC exam covers four domains that are periodically updated to reflect the changing needs of the profession:

Domain 1: Risk Identification
Domain 2: Risk Assessment
Domain 3: Risk Response and Mitigation
Domain 4: Risk and Control Monitoring and Reporting

This course is designed to assist in your exam preparation for the CRISC exam.

Attendees to TN-835: Certified in Risk and Information Systems Control (CRISC) Seminar will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Risk IT Framework—Purpose and Principles
Essentials of Risk Governance, Evaluation, and Response
Risk and Opportunity Management Using CobiT, Val IT and Risk IT
The Risk IT Framework Process Model Overview
Managing Risk in Practice—The Practitioner Guide Overview
Overview of the Risk IT Framework Process Model
The Risk IT Framework

Prerequisites:

A minimum of at least three (3) years of cumulative work experience performing the tasks of a CRISC professional across at least three (3) CRISC domains is required for certification. There are no substitutions or experience waivers.

Comments

Latest comments from students

User: tracycampbell

Instructor comments: Dave had great command of the class and the flow of information. The lessons seem relevant to the exam and the course material should assist greatly with passing. As a bonus, his breakdown of PKI helped with my current job requirements.

Facilities comments: The Home2Suites by Hilton was FANTASTIC!

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