IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/04/2024 - 12/06/2024 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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Security Course Flow

We are often asked what is the recommended sequence of classes. Here is our recommended sequence of classes for The Security Field.

Certified Information Security Manager (CISM)

CT-325 CompTIA Security+

TN-825 Certified Information Security Manager

Certified Information Systems Auditor(CISA)

CT-325 CompTIA Security+

TN-425 Certified Ethical Hacker

TN-822: Certified Information Systems Auditor (CISA)

Certified Information Systems Security Professional(CISSP)

CT-325 CompTIA Security+

TN-425 Certified Ethical Hacker

TN-815 CISSP Certification Prep Seminar

TN-822: Certified Information Systems Auditor (CISA) Seminar

Course Overview:

The mark of excellence for a professional certification program is the value and recognition it bestows on the individual who achieves it. The technical skills & practices the CISA promotes and evaluates are the building blocks of success in the field. Possessing the CISA designation demonstrates proficiency and is the basis for measurement in the profession. With a growing demand for professionals possessing IS audit, control and security skills, CISA has become a preferred certification program by individuals and organizations around the world. CISA certification signifies commitment to serving an organization and the IS audit, control and security industry with distinction. This course will help the student prepare to obtain this credential.

Attendees to TN-822: Certified Information Systmes Auditor (CISA) Seminar will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/09/2024 - 12/13/2024 08:00 -16:00	TN-822: Certified Information Systems Auditor (CISA) Seminar TechNow, Inc, San Antonio TX
01/06/2025 - 01/10/2025 08:00 -16:00	TN-822: Certified Information Systems Auditor (CISA) Seminar TechNow, Inc, San Antonio TX
02/10/2025 - 02/14/2025 08:00 -16:00	TN-822: Certified Information Systems Auditor (CISA) Seminar TechNow, Inc, San Antonio TX
05/05/2025 - 05/09/2025 08:00 -16:00	TN-822: Certified Information Systems Auditor (CISA) Seminar TechNow, Inc, San Antonio TX
10/06/2025 - 10/10/2025 08:00 -16:00	TN-822: Certified Information Systems Auditor (CISA) Seminar TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Objectives:

The IS Audit Process (10%)
- Provide IS audit services in accordance with IS audit standards, guidelines, and best practices to assist the organization in ensuring that its information technology and business systems are protected & controlled.
IT Governance (15%)
- Provide assurance that the organization has the structure, policies, accountability, mechanisms and monitoring practices in place to achieve the requirements of corporate governance of IT.
System and Infrastructure Life Cycle Management (16%)
- Provide assurance that the management practices for the development/acquisition, testing, implementation, maintenance and disposal of systems and infrastructure will meet the organization's objectives.
IT Service Delivery and Support (14%)
- Provide assurance that the IT service management practices will ensure the delivery of the level of services required to meet the organization's objectives.
Protection of Information Assets (31%)
- Provide assurance that the security architecture (policies, standards, procedures and controls) ensures the confidentiality, integrity and availability of information assets.
Business Continuity and Disaster Recovery (14%)
- Provide assurance that, in the event of a disruption, the business continuity and disaster recovery processes will ensure the timely resumption of IT services, while minimizing the business impact.

Prerequisites:

A minimum of five years of professional information systems auditing, control & security work experienced is required. Experience must have been gained within the 10-year period preceding the application date for certification, or within five years from the date of initially passing the examination.

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User: fsarisen

Instructor comments: Thank you Tim for all the great information! I am confident that I'll do well on the ICND exam.

User: storoy30

Instructor comments: The instructor, Tim Burkard, was very knowledgeable on the course material and skilled at explain more complex ideas.

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TN-415: Computer Hacking Forensics Investigator (CHFI)

Course Overview:

The Computer Hacking Forensic Investigator (CHFI) course delivers the security discipline of digital forensics from a vendor-neutral perspective. CHFI is a comprehensive course covering major forensic investigation scenarios and enabling students to acquire necessary hands-on experience with various forensic investigation techniques and standard forensic tools necessary to successfully carry out a computer forensic investigation leading to the prosecution of perpetrators.

The CHFI certification gives participants the necessary skills to perform an effective digital forensics investigation. CHRI presents a methodological approach to computer forensics including searching and seizing, chain-of-custody, acquisition, preservation, analysis and reporting of digital evidence

What’s Included:

5 days of instructor-led in classroom training
Detailed Labs for hands-on learning experience; approximately 50% of training is dedicated to labs
Hundreds of investigation tools including EnCase, Access Data FTL, & ProDiscover
Huge cache of evidence files for analysis including RAW, .dd images, video & audio files, MS Office files, systems files, etc.
CHFI Courseware
Exam Voucher
CHFI onsite exam scheduling

Course Objectives:

Establish threat intelligence and key learning points to support pro-active profiling and scenario modeling
Perform anti-forensic methods detection
Perform post-intrusion analysis of electronic and digital media to determine the who, where, what, when, and how the intrusion occurred
Extract and analyze of logs from various devices like proxy, firewall, IPS, IDS, Desktop, laptop, servers, SIM tool, router firewall, switches AD server, DHCP logs, Access Control Logs & conclude as part of investigation process
Identify & check the possible source/ incident origin
Recover deleted files and partitions in Windows, MAC OS X, and Linux
Conduct reverse engineering for known and suspected malware files
Collect data using forensic technology methods in accordance with evidence handling procedures, including collection of hard copy and electronic documents

Dates/Locations:

No Events

Duration: 5 Days

Course Content:

- Module 01. Computer Forensics in Today’s World
- Module 02. Computer Forensics Investigation Process
- Module 03. Understanding Hard Disks and File Systems
- Module 04. Data Acquisition and Duplication
- Module 05. Defeating Anti-forensics Techniques
- Module 06. Operating System Forensics (Windows, Mac, Linux)
- Module 07. Network Forensics
- Module 08. Investigating Web Attacks
- Module 09. Database Forensics
- Module 10. Cloud Forensics
- Module 10. Malware Forensics
- Module 11. Investigating Email Crimes
- Module 12. Investigating Email Crimes
- Module 13. Mobile Forensics
- Module 14. Forensics Report Writing and Presentation

Prerequisites:

- - 2+ years of proven information security work experience
  - Educational background with digital security specialization
Target Audience:
- - Law Enforcement
  - Defense & Military
  - E-Business Security
  - Systems Administrators
  - Legal Professionals
  - Banking & Insurance professionals
  - Government Agencies
  - IT Managers
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PL-115: Fundamentals of Computer Programming

Course Overview:

This hands-on course provides a comprehensive introduction to programming logic, and builds a solid foundation of programming skills that can be used to master additional programming languages like C, C++, PERL, Java or Python. To learn programming you must focus on a particular language, and we have chosen Java. In this course you will write and debug programs in Python. If you would like this course to use a different computer language, that can be arranged.

Attendees to PL-115: Fundamentals of Computer Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Writing Simple Programs Data Types, Constants, & Variables
Screen Output & Keyboard Input
Expressions
Decision Making
Looping
Subroutines
Debugging
Data Collections – Arrays
Data Collections – Classes Working with Files

Prerequisites:

This course is for students starting out in programming. No programming experience is required.

Comments

Latest comments from students

User: tsonger

Instructor comments: While I could tell the instructor was very knowledgeable, his instructions were not very clear. He could've done a better job preparing for the class.

Facilities comments: Room was fine. The location of the room could have been better as the dings from the elevator were a bit distractive.

User: TracyPaul

Instructor comments: Very knowledgeable. Diagnosed our programming problems in short order. Could go into the details of 'why', versus only the 'how'.

Facilities comments: Outstanding. The hotel staff did a great job supporting our class.