IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/04/2024 - 12/06/2024 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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MS-6232: Implementing a Microsoft SQL Server Database

Course Overview:

This course provides students with the knowledge and skills to implement a Microsoft SQL Server database. The course focuses on teaching individuals how to use SQL Server product features and tools related to implementing a database.

Attendees to MS-6232: Implementing a Microsoft SQL Server Database will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Creating Databases and Databases Files
Creating Data Types and Tables
Creating and Tuning Indexes
Implementing Data Integrity by Using Constraints and Triggers
Using XML
Implementing Views
Implementing Stored Procedures
Implementing Functions
Implementing Managed Code in the Database
Managing Transactions and Locks
Using Service Broker

Prerequisites:

Basic knowledge of the Microsoft Windows operating system and its core functionality
Working knowledge of Transact-SQL
Working knowledge of relational databases
Some experience with database design

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User: bangbangsplat

Instructor comments: some kind of presentation would have been helpful in learning the objectives of the course (PowerPoint, drawing on easel, etc.) It seemed like the instructor is not too familiar with the error codes we were receiving during the Practice Exams.

Facilities comments: preferred to have the location located in a less busy area of the city

User: smaxam

Instructor comments: Clay was very knowledgable but had to repeat questions a number of times to get his attention.

Facilities comments: Holiday Inn was nice

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CL-345: Red Hat OpenStack Administration II

Course Overview:

The focus of this course is managing Red Hat OpenStack Platform using the unified command-line interface, managing instances, and maintaining an enterprise deployment of OpenStack. This course also teaches the management and customization of an enterprise deployment of OpenStack (overcloud) and how to manage compute nodes with Red Hat OpenStack Platform director (undercloud).

Attendees to CL-345: Red Hat OpenStack Administration II will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Prerequisites:

This course is intended for Linux system administrators, cloud administrators, cloud operators, and infrastructure architects interested in, or responsible for, maintaining a private or hybrid cloud.

Prerequisites for this course is Red Hat Certified System Administrator (RHCSA), or demonstrate equivalent experience.

Attend Red Hat OpenStack Administration I: Core Operations for Cloud Operators (CL115), or demonstrate equivalent experience

Course Outline:

Navigate the Red Hat OpenStack Platform architecture
Describe the OpenStack control plane
Integrate Identity Management
Perform image operations
Manage storage
Manage OpenStack networking
Manage compute resources
Automate could applications
Troubleshoot OpenStack operations
Comprehensive review

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PM-232: Product Owner and Scrum Master Roles in AGILE using SCRUM

Course Overview:

This course details how a well-educated Product Owner and a knowledgeable Scrum Master can work together to deliver a successful product with Agile principles using SCRUM approach. Designed specifically for students who want to learn the mechanics of an Agile / Scrum team being led by a Product Owner and a Scrum Master.

This course offers a firm grasp of Agile principles as they relate to new product development. If you need to learn what is required to lead or participate in an Agile effort using the SCRUM approach within your organization, this course covers the Agile adaptive life cycle framework and everything in between.

Attendees to PM-232: Product Owner and Scrum Master Roles in AGILE using SCRUM will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 2 Days

Course Objectives: At the conclusion of this course, students will be able to:

Understand the Scrum Flow, the core components of the Scrum framework
Understand the principles of empirical process control
Understand the scope of the Product Owner role in detail
Understand the scope of the Scrum Master role at a high level
Understand the scope of the Scrum team roles and why there is no project manager
Understand how the Scrum Master measures team velocity
Understand the importance of having the product vision as an overarching goal galvanizing the entire Scrum team
Understand the relationship between the vision and the product roadmap
Understand the different estimation levels in Scrum
Understand what the Product Backlog is and what it is not
Understand Product Backlog grooming
Understand that Scrum planning is adaptive, iterative, incremental, and collaborative

Target Student:

Designed specifically for Agile project team members, product owners, project leaders and senior managers or anyone wanting to understand the Agile Framework.

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TN-223: Advanced Shell Programming

Course Overview:

The course teaches students to use the sort, grep, sed, & awk utilities within Unix. Systems administrators, Unix users, & programmers benefit from the course showing them how to use the command line applications of sort, grep, sed, & awk commands as well as using sed & awk scripts that develop the users skills with the full power of these utilities.

Attendees to TN-223: Advanced Shell Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 3 Days

Course Objectives:

Sorting files by line or field
Regular Expressions (meta character) with grep commands to locate specific lines in files
Performing non-interactive editing tasks with the sed command
Writing simple sed scripts to perform complex editing tasks
Using awk variables & arrays to sort data
Employing awk programs to manipulate numeric & textual data
Performing formatted printing in awk
Writing simple awk programs to write reports from data files
Using built-in awk functions & defining new functions
Write awk programs that make decisions based on numeric or string comparisons (branches & loops)
Grep, egrep extended metacharacters, combinations-lab advanced combinations- lab Sed
Basic commands- Lab, Advanced commands- Lab, Advanced scripting -Lab
Miscellaneous commands Tr, sort, cut, paste, pr -Lab

Prerequisites:

TN-125: Introduction to UNIX & Linux
TN 215: Shell Programming.
Students should have a basic knowledge of UNIX commands including rm, cp, man, cat, & mkdir. Navigating directory structure using commands such as ls, cp, & pwd. Creating and editing files with the vi editor or text editor. Use of basic programming constructs, & commands such as variables & loops & how to write a simple program in a programming language.

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