IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
09/08/2026 - 09/11/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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PL-115: Fundamentals of Computer Programming

Course Overview:

This hands-on course provides a comprehensive introduction to programming logic, and builds a solid foundation of programming skills that can be used to master additional programming languages like C, C++, PERL, Java or Python. To learn programming you must focus on a particular language, and we have chosen Java. In this course you will write and debug programs in Python. If you would like this course to use a different computer language, that can be arranged.

Attendees to PL-115: Fundamentals of Computer Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Writing Simple Programs Data Types, Constants, & Variables
Screen Output & Keyboard Input
Expressions
Decision Making
Looping
Subroutines
Debugging
Data Collections – Arrays
Data Collections – Classes Working with Files

Prerequisites:

This course is for students starting out in programming. No programming experience is required.

Comments

Latest comments from students

User: tsonger

Instructor comments: While I could tell the instructor was very knowledgeable, his instructions were not very clear. He could've done a better job preparing for the class.

Facilities comments: Room was fine. The location of the room could have been better as the dings from the elevator were a bit distractive.

User: TracyPaul

Instructor comments: Very knowledgeable. Diagnosed our programming problems in short order. Could go into the details of 'why', versus only the 'how'.

Facilities comments: Outstanding. The hotel staff did a great job supporting our class.

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TN-909: Windows Forensic Analysis

Course Overview:

Windows Forensic Analysis is a hands-on course that covers digital forensics of the Microsoft Windows operating system. The collection and analysis of data tracking user based activity that can be used for internal purposes or legal litigation. TechNow has the student analyze many data images for various Windows operating systems, as current as Windows 8.1, Windows 10 in an environment that uses many Cloud technologies such as Office365, Skydrive, Sharepoint, Exchange Online, and Windows Phone.

This is not death by power point. The course is aligned with digital forensic investigators and executing hands-on labs. Lecture and labs walk the student through the knowledge required to truly understand the mechanics of Windows Forensic Analysis.

Attendees to TN-909: Windows Forensic Analysis will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Windows Operating System Components
Core Forensic Principles
Live Response and Triage-Based Acquisition Techniques
Windows Image Mounting and Examination
Memory, Pagefile, Filesystems
Data and Metadata
Profiling systems and users
Tracking USB and BYOD
Log and Registry Analysis
User Communications
Email Forensics
Browser Forensics
Reporting and Presentation

Course Prerequisites:

Windows and Security Experience

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TN-5320: Microsoft Modern Desktop Administrator

Course Overview:

Learn how a Modern Desktop Administrators deploys, configures, secures, manage, and monitors devices and client applications in an enterprise environment. This is a hands-on, instructor led Bootcamp focusing on the real world responsibilities of a Modern Desktop Administrator and covering the information needed for the certification exams, which are administered while attending.

If you’ve passed Exam 70-698: Configuring Windows 10 (retired March 31, 2019) you only need to take MD-101 to earn this new certification.

This certification is one of the workload administrator certification required for the Microsoft 365 Certified: Enterprise Administrator Expert certification.

Dates/Locations:

No Events

Duration: 10 Days

Course Content:

- Module 01. Installing Windows
- Module 02. Updating Windows
- Module 03. Post-Installation Configuration and Personalization
- Module 04. Configuring Peripherals and Drivers
- Module 05. Configuring Networks
- Module 06. Configuring Storage
- Module 07. Managing Apps in Windows 10
- Module 08. Configuring Authorization & Authentication
- Module 09. Configuring Data Access and Usage
- Module 10. Configuring Advanced Management Tools
- Module 11. Supporting the Windows 10 Environment
- Module 12. Troubleshooting the Windows OS
- Module 13. Troubleshooting Files & Applications
- Module 14. Troubleshooting Hardware and Drivers
- Module 15. Planning an Operating System Deployment Strategy
- Module 16. Implementing Windows 10
- Module 17. Managing Updates for Windows 10
- Module 18. Device Enrollment
- Module 19. Configuring Profiles
- Module 20. Application Management
- Module 21. Managing Authentication in Azure AD
- Module 22. Managing Devices and Device Policies
- Module 23. Managing Security

Prerequisites:

- - Microsoft 365 Certified Fundamentals (M-MS900)

Target Audience:

IT professionals who perform installation, configuration, general local management and maintenance of Windows 10 core services. Candidates may also be familiar with enterprise scenarios and cloud-integrated services.

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RH-245: Linux System Administration I

Course Overview:

The System Administration I for Red Hat course is designed for IT professionals working to become full-time enterprise Linux system administrators. This course gives the student direct experience with the most essential system administration tasks in the Red Hat. You will be instructed in crucial system management skills including: configuring network interfaces, client set up of network protocols, managing local disk devices, installation, package management, performing system boot procedures, grub and controlling system processes.

Attendees to RH-245: Linux System Administration I will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
06/01/2026 - 06/05/2026 08:00 -16:00	RH-245: Linux System Administration I TechNow, Inc, San Antonio TX
09/14/2026 - 09/18/2026 08:00 -16:00	RH-245: Linux System Administration I TechNow, Inc, San Antonio TX

Duration: 5 days

Course Objectives:

Installation
Manage File Systems and Local Disk Drives
Perform Mounts and Unmounts
Perform System Boot Procedures
Tuning and Maintaining the Kernel
Control System Processes
Perform User Administration
Installing and Managing Services
Perform Package Administration
Client Setup of SSH and Printing

Prerequisites:

TN-125: Introduction to UNIX and Linux

Comments

Latest comments from students

User: mlspence

Instructor comments: Bill was awesome! He did a fantastic job teaching the course mater to everyone in the class. He made sure everyone was able to keep up and that they understood the material before moving on. Thanks!

Facilities comments: They were great as well