Course Overview:

This comprehensive course provides you with an in-depth understanding of the current telecom landscape and how voice is migrating from a circuit- to a packet-switched network. You will learn how to evaluate existing technology options to determine which will best meet your organization's data and telephony requirements, from mature digital transport/access services to emerging voice and data services using voice over packet technologies.

Attendees to TN-245: Telecommunications Fundamentals will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

  • The Current State of the Telecom Industry
  • Telecom Service Providers
  • Digitalizing Voice
  • Communication Mediums and Multiplexing
  • Carrier Access: Customer-to-Carrier Connections
  • Broadband Access
  • Enterprise Networks
  • Carrier Transport Services
  • Data Communications and Packet-Switched Networks
  • Migrating Voice from Circuit-to-Packet-Switched Networks
  • Carrier Data Services
  • Ethernet Services
  • Remote Access Virtual Private Networks (VPNs)
  • Video Technology and Services
  • Current Mobile Wireless Services
  • Fixed Mobile Convergence (FMC)
  • Worldwide Interoperability for Microwave Access (WiMax)
  • Multimedia Subsystem (IMS)

Prerequisites:

  • None

 

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Course Overview:

This course covers the key elements required to understand and apply business analysis techniques in an IT-centric business environment.  It identifies key best practices to deal with the challenges of eliciting, analyzing, and specifying project requirements.  The key material in each section of this course is reinforced with a student driven lab scenario allowing each participant hands-on practice with the key business analysis concepts that are introduced in this course. At the end of the focused sections on business analysis techniques, the students will engage in a student-driven business analysis case study blending all the learned techniques into a finished product. This course is approximately 60% lecture and  40% lab time.

Attendees to TN-512: Essential Business Analysis Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Overview of Business Analysis Workshop
  • Eliciting Project Workshop
  • Case Study
  • Analyzing Requirements and Writing Case Studies
  • Case Study

Prerequisites:

  • None

 

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Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
01/20/2026 - 01/23/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/07/2026 - 04/10/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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Course Overview:

Learn how a Modern Desktop Administrators deploys, configures, secures, manage, and monitors devices and client applications in an enterprise environment. This is a hands-on, instructor led Bootcamp focusing on the real world responsibilities of a Modern Desktop Administrator and covering the information needed for the certification exams, which are administered while attending.

If you’ve passed Exam 70-698: Configuring Windows 10 (retired March 31, 2019) you only need to take MD-101 to earn this new certification.

This certification is one of the workload administrator certification required for the Microsoft 365 Certified: Enterprise Administrator Expert certification.

Dates/Locations:

No Events

Duration: 10 Days

Course Content:

    • Module 01. Installing Windows
    • Module 02. Updating Windows
    • Module 03. Post-Installation Configuration and Personalization
    • Module 04. Configuring Peripherals and Drivers
    • Module 05. Configuring Networks
    • Module 06. Configuring Storage
    • Module 07. Managing Apps in Windows 10
    • Module 08. Configuring Authorization & Authentication
    • Module 09. Configuring Data Access and Usage
    • Module 10. Configuring Advanced Management Tools
    • Module 11. Supporting the Windows 10 Environment
    • Module 12. Troubleshooting the Windows OS
    • Module 13. Troubleshooting Files & Applications
    • Module 14. Troubleshooting Hardware and Drivers
    • Module 15. Planning an Operating System Deployment Strategy
    • Module 16. Implementing Windows 10
    • Module 17. Managing Updates for Windows 10
    • Module 18. Device Enrollment
    • Module 19. Configuring Profiles
    • Module 20. Application Management
    • Module 21. Managing Authentication in Azure AD
    • Module 22. Managing Devices and Device Policies
    • Module 23. Managing Security

 

Prerequisites:

      • Microsoft 365 Certified Fundamentals (M-MS900)

Target Audience:

IT professionals who perform installation, configuration, general local management and maintenance of Windows 10 core services. Candidates may also be familiar with enterprise scenarios and cloud-integrated services.

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CCFE Core Competencies

  • Procedures and Legal Issues
  • Computer Fundamentals
  • Partitioning Schemes
  • Data Recovery
  • Windows File Systems
  • Windows Artifacts
  • Report writing (Presentation of Finding)
  • Procedures and Legal issues
  1. Knowledge of search and subjection and rules for evidence as applicable to computer forensics.
  2. Ability to explain the on-scene action taken for evidence preservation.
  3. Ability to maintain and document an environment consolidating the computer forensics.
  • Computer Fundamentals
  1. Understand BIOS
  2. Computer hardware
  3. Understanding of numbering system (Binary, hexadecimal, bits, bytes).
  4. Knowledge of sectors, clusters, files.
  5. Understanding of logical and physical files.
  6. Understanding of logical and physical drives.
  • Partitioning schemes
  1. Identification of current partitioning schemes.
  2. Understanding of primary and extended partition.
  3. Knowledge of partitioning schemes and structures and system used by it.
  4. Knowledge of GUID and its application.
  • Windows file system
  1. Understanding of concepts of files.
  2. Understanding of FAT tables, root directory, subdirectory along with how they store data.
  3. Identification, examination, analyzation of NTFS master file table.
  4. Understanding of $MFT structure and how they store data.
  5. Understanding of Standard information, Filename, and data attributes.
  • Data Recovery
  1. Ability to validate forensic hardware, software, examination procedures.
  2. Email headers understanding.
  3. Ability to generate and validate forensically sterile media.
  4. Ability to generate and validate a forensic image of media.
  5. Understand hashing and hash sets.
  6. Understand file headers.
  7. Ability to extract file metadata from common file types.
  8. Understanding of file fragmentation.
  9. Ability to extract component files from compound files.
  10. Knowledge of encrypted files and strategies for recovery.
  11. Knowledge of Internet browser artifacts.
  12. Knowledge of search strategies for examining electronic
  • Windows Artifacts
  1. Understanding the purpose and structure of component files that create the windows registry.
  2. Identify and capability to extract the relevant data from the dead registry.
  3. Understand the importance of restore points and volume shadow copy services.
  4. Knowledge of the locations of common Windows artifacts.
  5. Ability to analyze recycle bin.
  6. Ability to analyze link files.
  7. Analyzing of logs
  8. Extract and view windows logs
  9. Ability to locate, mount and examine VHD files.
  10. Understand the Windows swap and hibernation files.
  • Report Writing (Presentation of findings)
  1. Ability to conclude things strongly based on examination observations.
  2. Able to report findings using industry standard technically accurate terminologies.
  3. Ability to explain the complex things in simple and easy terms so that non-technical people can understand clearly.
  4. Be able to consider legal boundaries when undertaking a forensic examination