IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-5455: Managing Windows Environments with Group Policy

 

Course Overview: 

In this course-currently the only offering in the market devoted to Group Policy training-you will learn how to reduce costs and increase efficiencies in your network. You will discover how to consolidate the administration of an enterprise IT infrastructure with Group Policy, and learn to control and manage computer systems and domain users running Windows Server and Windows clients. Create Group Policies, implement administrative and security templates, and determine best practices when deploying software packages. Walk away with the experience and tools needed to optimize your enterprise systems and networks.

Attendees to TN-5455: Managing Windows Environments with Group Policy will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 5 days

Course Objectives:

  • Features and functions of Group Policy
  • Use Group Policy management tools to manage security policies
  • Design a Group Policy infrastructure
  • Group Policy processing architecture
  • Back up, restore, import, and copy Group Policy Objects through the Group Policy
  • Management Console
  • Use Windows PowerShell to manage Group Policy
  • Implement security using Group Policy
  • Configure the desktop environment with Group Policy
  • Configure roaming profiles and Folder Redirection
  • Assign and publish software packages
  • Implement AppLocker and software restriction policies
  • Create and deploy Administrative Templates
  • Configure Group Policy preferences

 

 

Course Prerequisites:

  • Experience with the Microsoft Windows Server 2008/12 environments and a fundamental understanding of Active Directory

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