Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
01/20/2026 - 01/23/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/07/2026 - 04/10/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

Comments

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Course Overview: 

In this course-currently the only offering in the market devoted to Group Policy training-you will learn how to reduce costs and increase efficiencies in your network. You will discover how to consolidate the administration of an enterprise IT infrastructure with Group Policy, and learn to control and manage computer systems and domain users running Windows Server and Windows clients. Create Group Policies, implement administrative and security templates, and determine best practices when deploying software packages. Walk away with the experience and tools needed to optimize your enterprise systems and networks.

Attendees to TN-5455: Managing Windows Environments with Group Policy will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 5 days

Course Objectives:

  • Features and functions of Group Policy
  • Use Group Policy management tools to manage security policies
  • Design a Group Policy infrastructure
  • Group Policy processing architecture
  • Back up, restore, import, and copy Group Policy Objects through the Group Policy
  • Management Console
  • Use Windows PowerShell to manage Group Policy
  • Implement security using Group Policy
  • Configure the desktop environment with Group Policy
  • Configure roaming profiles and Folder Redirection
  • Assign and publish software packages
  • Implement AppLocker and software restriction policies
  • Create and deploy Administrative Templates
  • Configure Group Policy preferences

 

 

Course Prerequisites:

  • Experience with the Microsoft Windows Server 2008/12 environments and a fundamental understanding of Active Directory

Comments

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Course Overview:

TN-225: Network+ Skills Class is a five-day course that teaches students the fundamentals of networking. Through hands-on training, students learn the vendor-independent networking skills & concepts that affect all aspects of networking, such as installing & configuring the TCP/IP client. 

Attendees to the TN-225: Network+ Skills Class will receive TechNow approved course materials and expert instruction.

Please Note:  This course is designed with a focus on skills and is not a preparation course for certification.

Dates/Locations:

No Events

Duration 5 days

Course Objectives:

  • Introduction Defining Networking
  • Building a Network with OSI
  • Hardware Concepts
  • Ethernet Basics
  • Modern Ethernet
  • Non-Ethernet Networks
  • Installing a Physical Network
  • Wireless Networking
  • Protocols
  • TCP/IP
  • Network Operating Systems
  • Sharing Resources
  • Going Large with TCP/IP
  • TCP/IP & the Internet
  • Remote Connectivity
  • Protecting Your Network
  • Interconnecting Network Operating Systems
  • The Perfect Server
  • Zen & the Art of Network Support

Prerequisites:

Comments

Latest comments from students


User: dsm

Instructor comments: great presentation

Facilities comments: too cold


User: fillyok

Instructor comments: He has an excellent way of explaining things on the level that anyone can understand easily. I wasn't looking forward to this class at all but I'm really glad I attended now. I have a much clearer understanding of networking fundamentals that I never would've received via CBTs. I'd heard really good things about Tim Burkard's teaching skills and now I know they're true. I wouldn't mind taking other classes that he teaches,

Facilities comments: The facilities are really nice and there weren't any problems as far as I could tell. The hotel staff is very nice.


 

Like the class?  Then let everyone know!

Welcome to TechNow! The Leader in Information Security Training & Computer Training.

The world of information security and computer training is ever changing.  The techniques and systems continue to evolve and we must stay current and diligent.  To do this, you can count on TechNow®…the leader in cybersecurity training and computer system training.

TechNow® has been training the leaders in the computer community for many years.  We provide training for students in a number of areas.  Our cybersecurity trainings include popular courses like D0D 8140, Security , CISM, CISSP, CEH,CCNA, and more.  With over 34 years of experience, we’re able to provide you with unmatched training and certification programs.

TechNow also provides a variety of other popular trainings for the computer professional including Cisco, EC-Council, CompTIA, Unix/Linux and more.

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    CCFE Core Competencies

    • Procedures and Legal Issues
    • Computer Fundamentals
    • Partitioning Schemes
    • Data Recovery
    • Windows File Systems
    • Windows Artifacts
    • Report writing (Presentation of Finding)
    • Procedures and Legal issues
    1. Knowledge of search and subjection and rules for evidence as applicable to computer forensics.
    2. Ability to explain the on-scene action taken for evidence preservation.
    3. Ability to maintain and document an environment consolidating the computer forensics.
    • Computer Fundamentals
    1. Understand BIOS
    2. Computer hardware
    3. Understanding of numbering system (Binary, hexadecimal, bits, bytes).
    4. Knowledge of sectors, clusters, files.
    5. Understanding of logical and physical files.
    6. Understanding of logical and physical drives.
    • Partitioning schemes
    1. Identification of current partitioning schemes.
    2. Understanding of primary and extended partition.
    3. Knowledge of partitioning schemes and structures and system used by it.
    4. Knowledge of GUID and its application.
    • Windows file system
    1. Understanding of concepts of files.
    2. Understanding of FAT tables, root directory, subdirectory along with how they store data.
    3. Identification, examination, analyzation of NTFS master file table.
    4. Understanding of $MFT structure and how they store data.
    5. Understanding of Standard information, Filename, and data attributes.
    • Data Recovery
    1. Ability to validate forensic hardware, software, examination procedures.
    2. Email headers understanding.
    3. Ability to generate and validate forensically sterile media.
    4. Ability to generate and validate a forensic image of media.
    5. Understand hashing and hash sets.
    6. Understand file headers.
    7. Ability to extract file metadata from common file types.
    8. Understanding of file fragmentation.
    9. Ability to extract component files from compound files.
    10. Knowledge of encrypted files and strategies for recovery.
    11. Knowledge of Internet browser artifacts.
    12. Knowledge of search strategies for examining electronic
    • Windows Artifacts
    1. Understanding the purpose and structure of component files that create the windows registry.
    2. Identify and capability to extract the relevant data from the dead registry.
    3. Understand the importance of restore points and volume shadow copy services.
    4. Knowledge of the locations of common Windows artifacts.
    5. Ability to analyze recycle bin.
    6. Ability to analyze link files.
    7. Analyzing of logs
    8. Extract and view windows logs
    9. Ability to locate, mount and examine VHD files.
    10. Understand the Windows swap and hibernation files.
    • Report Writing (Presentation of findings)
    1. Ability to conclude things strongly based on examination observations.
    2. Able to report findings using industry standard technically accurate terminologies.
    3. Ability to explain the complex things in simple and easy terms so that non-technical people can understand clearly.
    4. Be able to consider legal boundaries when undertaking a forensic examination