Privacy Policy

Effective Date: August 1, 2026

TechNow, Inc. respects the privacy of our students and visitors to our website and is committed to protecting the information entrusted to us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances under which it may be disclosed.

1. Information We Collect

We may collect information necessary to provide and administer our educational courses and related services.

This information may include:

Name
Mailing or billing address
Telephone or mobile phone number
Email address
Course enrollment information
Student account information
Course progress and quiz activity
Information necessary to process course registration and payment
Communications between the student and our organization concerning course administration

We collect only information that is reasonably necessary to operate our courses, administer student accounts, communicate with students, and provide related services.

2. How We Use Student Information

We use student information solely for legitimate business and educational purposes related to the delivery and administration of our courses.

This may include:

Registering students for courses
Creating and maintaining student accounts
Providing access to course materials and quizzes
Communicating course schedules and changes
Sending course reminders and administrative notifications
Communicating logistical information necessary for a course
Communicating urgent or emergency information related to the delivery of a course
Responding to student questions and requests
Administering payments and registrations
Maintaining records necessary to operate our business and educational programs
Providing technical support for our student platform
Protecting the security and integrity of our systems

3. No Sale or Marketing Use of Student Contact Information

We do not sell, rent, lease, or otherwise provide student telephone numbers, mobile phone numbers, email addresses, or other student contact information to third parties for their own marketing, advertising, lead generation, or sales purposes.

We do not use student contact information to conduct unrelated marketing campaigns.

We do not sell or exchange student contact information for leads, affiliate marketing, or other commercial marketing purposes.

Our communications with students are limited to information reasonably related to their enrollment, courses, student accounts, course logistics, and urgent or emergency matters associated with delivering a course.

4. SMS Text Messaging

Student SMS Notifications

We may use SMS text messaging to communicate with students who have student accounts associated with our courses.

We only take registrations over the phone and when asked for a preferred phone number you were asked: “Would you like to receive course-related text messages at this mobile number?” This is to initiate automated communications. Once logged into the TechNow Quiz Platform there is a button at the top of your dashboard “SMS: on“, with a mouse hover text tooltip of “You are currently enrolled to receive SMS notifications about your student account and courses. PRESS TO DISABLE SMS”. If you press the button it becomes “SMS: off“, with a mouse hover text tooltip of “You are currently NOT enrolled to receive SMS notifications about your student account and courses. PRESS TO ENABLE SMS”. Changes of “SMS: off” and “SMS:on” are logged as text messaging Opt-Out and Opt-in.

SMS messages are used for course-related and administrative communications, not marketing or promotional campaigns. Most TechNow communications is through email, SMS is used for time critical and emergency communications.

Examples of SMS communications may include:

Student account notifications
Course enrollment or welcome notifications
Course reminders
Class schedule information
Schedule changes
Class cancellations
Location or logistical information
Instructor or course-related administrative notifications
Urgent or emergency information related to the delivery of a course
Other communications reasonably necessary to administer a student’s participation in a course

We do not use student SMS messaging to send advertising, promotional offers, sales messages, or unrelated marketing communications.

SMS Consent

Students who elect to receive SMS messages authorize TechNow, Inc. to send course-related and administrative text messages to the mobile telephone number provided by the student.

SMS consent is not a condition of purchasing or enrolling in a course.

Message frequency varies depending on course enrollment, account activity, and circumstances requiring course-related communication. Message and data rates may apply.

Opting Out of SMS Messages

Students may disable SMS notifications through the SMS settings available within their student dashboard.

Students may also reply STOP to an SMS message to request that SMS messaging be discontinued.

After an SMS opt-out request is received, our platforms prevent additional SMS messages from being sent to that telephone number.

A student may request assistance regarding SMS messaging by replying HELP where supported or by contacting us using the contact information provided on our website.

Disabling SMS notifications does not prevent a student from accessing their student account or participating in a course. Students who disable SMS may still receive important information through other available communication methods when necessary.

SMS Information Is Not Sold or Shared for Marketing

We do not sell, rent, or share mobile telephone numbers or SMS consent information with third parties for their own marketing or advertising purposes.

SMS consent information is used solely for administering our student communication program and providing the course-related communications described in this Privacy Policy.

5. TechNow Does NOT Share Information With Service Providers

Unlike most companies, TechNow does not use third-party service providers to operate our business, we are a SELF HOSTED company.

For example, we internally self host:

Website
Student-platform
Email
Information technology and security
Database and infrastructure services

TechNow interacts with a Bank for Payment Processing and with a trusted SMS provider for SMS delivery. A student’s mobile telephone number and message information may be transmitted through our trusted SMS service provider solely to deliver the requested or authorized course-related communication.

6. Course Platform Information

Students may receive an account on our course and quiz platform.

Information associated with a student account may include:

Login credentials
Course enrollment
Quiz and assessment activity
Course progress
Account settings
Communication preferences
SMS preferences

This information is used to provide and administer the student’s courses and account.

7. Payment Information

When payment is required for a course, payment information may be processed through a third-party payment processor.

We do not retain payment-card information on our student quiz platform unless specifically stated otherwise.

Payment processors may collect and process payment information according to their own privacy policies and security practices.

8. Cookies and Technical Information

Our website and student platform may use cookies, session information, logs, and similar technical mechanisms necessary to:

Maintain authenticated sessions
Keep students logged into their accounts
Provide website and application functionality
Maintain security
Detect and prevent unauthorized access
Diagnose technical problems
Improve the reliability of our services

We do not use student contact information for third-party advertising or behavioral marketing.

9. Information Security

We take reasonable administrative, technical, and organizational measures to protect student information against unauthorized access, alteration, disclosure, or destruction.

No method of storing or transmitting information over the Internet can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information.

10. Retention of Information

We retain student information for as long as reasonably necessary to provide our services, administer courses and student accounts, maintain appropriate business records, comply with legal or regulatory obligations, resolve disputes, and protect our rights and systems.

When information is no longer reasonably necessary for these purposes, we may securely delete or otherwise dispose of it.

11. Children’s Privacy

Our courses and services are intended for the individuals described by our course enrollment requirements. We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the Effective Date shown at the beginning of this Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our SMS messaging practices, please contact us:

TechNow Inc.
14117 Jones Maltsberger Rd
San Antonio, TX 53578
210 733-1093
technow-training@technow.com
technow.com

Effective Date: August 1, 2026

N-325: Implementing Cisco IOS Network Security (IINS)

Course Overview:

Implementing Cisco IOS Network Security (IINS) is an instructor-led course. This five-day course focuses on the necessity of a comprehensive security policy and how it affects the posture of the network. TechNow students each get a Cisco Switch, Router, and an ASA. The in the classrom hardware hands-on component of this course is a priority. Using instructor-led discussions, extensive hands-on lab exercises, and supplemental materials, this course allows learners to understand common security concepts, and deploy basic security techniques utilizing a variety of popular security appliances within a “real-life” network infrastructure. TechNow is an Authorized VUE testing partner and this course concludes with the student taking the 210-260 IINS Cisco Certification Exam.

Duration: 5 days

Audience: Cisco Network Administrators. This course is an excellent precursor to Palo Alto Network Firewall Training

DoD 8140: Not Mandated

Course Prerequisites: CCNA

Course Objectives:

Describe common network security concepts
Secure routing and switching infrastructure
Deploy basic authentication, authorization and accounting services
Deploy basic firewalling services
Deploy basic site-to-site and remote access VPN services
Describe the use of more advanced security services such as intrusion protection, content security and identity management

Attendees to N-325: Implementing Cisco IOS Network Security will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Comments

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CT-425: CompTIA SecurityX

Course Overview:

SecurityX® (formerly known as CASP+) course prepares you for the CompTIA SecurityX® certification exam (CVO-005) and demonstrates your knowledge and skills in enterprise security, risk management, research and analysis, and the integration of computing, communications, and business disciplines. This course will prepare students for the objectives covered in the CompTIA SecurityX certification exam (CVO-005).

Attendees to CT-425: CompTIA SecurityX will receive TechNow approved course materials and expert instruction.

Date/Locations:

Date/Time	Event
08/31/2026 - 09/04/2026 08:00 -16:00	CT-425: CompTIA SecurityX TechNow, Inc, San Antonio TX
11/30/2026 - 12/04/2026 08:00 -16:00	CT-425: CompTIA SecurityX TechNow, Inc, San Antonio TX

Duration: 5 days

Course Objectives:

Support IT governance in the enterprise with an emphasis on managing risk
Leverage collaboration tools and technology to support enterprise security
Use research and analysis to secure the enterprise
Integrate advanced authentication and authorization techniques
Implement cryptographic techniques
Implement security controls for hosts
Implement security controls for mobile devices
Implement network security
Implement security in the systems and software development lifecycle
Integrate hosts, storage, networks, applications, virtual environments, and cloud technologies in a secure enterprise architecture
Conduct security assessments
Respond to and recover from security incidents

Prerequisites:

Completion of the following or equivalent knowledge:

Minimum of 10 years general hands on IT experience

5 years being hands-on security

CompTIA Certification: Network+

CompTIA Certification: Security+

CompTIA Certification: CySA+

OR equivalent knowledge

Comments

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User: clbrack

Instructor comments: I expect to pass, another great class from technow!

User: christopher0470

Instructor comments: Alan takes the time to cover the material so that you understand the concepts and applications of the information presented.

Facilities comments: I like the location. It was quiet and very conducive to learning.

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CL-425: AWS Security Operations and Architecture

Course Overview:

This course begins by introducing you to fundamental cloud computing and AWS security concepts including AWS access control and management, governance, logging, and encryption methods. It also covers security-related compliance protocols and risk management strategies, as well as procedures related to auditing your AWS security infrastructure.

The course continues to teach students how to efficiently use AWS security services to stay secure and compliant in the AWS cloud. The course focuses on the AWS-recommended security best practices that you can implement to enhance the security of your data and systems in the cloud. The course highlights the security features of AWS key services including compute, storage, networking, and database services. This course also refers to the common security control objectives and regulatory compliance standards and examines use cases for running regulated workloads on AWS across different verticals, globally. You will also learn how to leverage AWS services and tools for automation and continuous monitoring—taking your security operations to the next level.

Attendees to CL-425: AWS Security Operations and Architecture will receive TechNow approved course materials and expert instruction.

Duration: 5 Days

Audience:
• Security engineers
• Security architects
• Security analysts
• Security auditors
• Individuals who are responsible for governing, auditing, and testing an organization’s IT infrastructure, and ensuring conformity of the infrastructure to security, risk, and compliance guidelines

DoD 8140: Not Mandated

Course Prerequisites:

We recommend that attendees of this course have the following prerequisites:
This course assumes you have the equivalent experience or have taken the AWS operational courses that are in the TechNow AWS track.
• CL-415: AWS Security Operations

The above courses encapsulate prerequisite knowledge:
• Experience with governance, risk, and compliance regulations and control objectives
• Working knowledge of IT security practices
• Working knowledge of IT infrastructure concepts
• Familiarity with cloud computing concepts

Course Objectives:

This course teaches you how to:
• Identify the security and compliance benefits of using the AWS cloud.
• Discuss the AWS Shared Responsibility Model.
• Describe the access control and access management features of AWS.
• Use AWS services for security logging and monitoring.
• Describe data encryption methods to secure sensitive data.
• Describe AWS services used to protect network security.
• Describe the basic steps to ensure strong governance of your AWS resources.
• Identify AWS services used to maintain governance of control environments.
• Use the AWS audit features.
• Explain how to audit an AWS environment.
• Explain the AWS compliance and assurance programs.
• Describe how AWS audits and attestations validate that security controls are implemented and operating effectively.
• Assimilate and leverage the AWS shared security responsibility model.
• Mange user identity and access management in the AWS cloud.
• Use AWS security services such as AWS Identity and Access Management, Amazon Virtual Private Cloud, AWS Config, AWS CloudTrail, AWS Key Management Service, AWS CloudHSM, and AWS Trusted Advisor.
• Implement better security controls for your resources in the AWS cloud.
• Manage and audit your AWS resources from a security perspective.
• Monitor and log access and usage of AWS compute, storage, networking, and database services.
• Analyze events by capturing, monitoring, processing, and analyzing logs.
• Identify AWS services and tools to help automate, monitor, and manage security operations on AWS.
• Perform security incident management in the AWS cloud.
• Perform security assessments to ensure that common vulnerabilities are patched and security best practices are applied. The assessment outline deals both with AWS specifics and also lays down the workflow of NIST, FedRAMP, and Cloud Security Alliance STAR compliance for a deployed AWS solution.

Dates/Locations:

No Events

Course Outline:

Day 1
• Introduction to Cloud Computing and AWS Security
• Access Control and Management
• AWS Security: Governance, Logging, and Encryption
• Compliance and Risk Management

Day 2
• Introduction to Cloud Security Course Objectives
• Security of the AWS Cloud: Entry Points, Web Application, Communications, and Incident Response.
• Cloud Aware Governance and Compliance and related control frameworks.
• Identity and Access Management
Day 3
• Securing AWS Infrastructure Services
• Securing AWS Container Services
• Securing AWS Abstracted Services
• Using AWS Security Services
Day 4
• Data Protection in the AWS Cloud
• Managing security in a hybrid environment
• Deep dive into AWS monitoring and log analysis
• Protecting against outside threats to AWS VPC
Day 5
• How to carry out a Pentest on an AWS solution
• Security Incident Management and Automating security and incident response
• Threat detection and monitoring sensitive data
• Lets Do it! Building Compliant Workloads on AWS—Case Study

N-415: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR)

Course Overview:

The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) course gives you the knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks. You’ll also learn to implement security principles, implement automation and programmability within an enterprise network, and how to overlay network design by using SD-Access and SD-WAN solutions.

Attendees to N-415: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) will receive TechNow approved course materials, expert instruction, and prepare you to take the 350-401 Implementing Cisco® Enterprise Network Core Technologies (ENCOR) exam.

Dates/Locations:

Date/Time	Event
10/05/2026 - 10/09/2026 08:00 -16:00	N-415: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Objectives:

Illustrate the hierarchical network design model and architecture using the access, distribution, and core layers
Compare and contrast the various hardware and software switching mechanisms and operation, while defining the Ternary Content Addressable Memory (TCAM) and Content Addressable Memory (CAM), along with process switching, fast switching, and Cisco Express Forwarding concepts
Troubleshoot Layer 2 connectivity using VLANs and trunking
Implementation of redundant switched networks using Spanning Tree Protocol
Troubleshooting link aggregation using Etherchannel
Describe the features, metrics, and path selection concepts of Enhanced Interior Gateway Routing Protocol (EIGRP)
Implementation and optimization of Open Shortest Path First (OSPF)v2 and OSPFv3, including adjacencies, packet types, and areas, summarization, and route filtering for IPv4 and IPv6
Implementing External Border Gateway Protocol (EBGP) interdomain routing, path selection, and single and dual-homed networking
Implementing network redundancy using protocols including Hot Standby Routing Protocol (HSRP) and Virtual Router Redundancy Protocol (VRRP)
Implementing internet connectivity within Enterprise using static and dynamic Network Address Translation (NAT)
Describe the virtualization technology of servers, switches, and the various network devices and components
Implementing overlay technologies such as Virtual Routing and Forwarding (VRF), Generic Routing Encapsulation (GRE), VPN, and Location Identifier Separation Protocol (LISP)
Describe the components and concepts of wireless networking including Radio Frequency (RF) and antenna characteristics, and define the specific wireless standards
Describe the various wireless deployment models available, include autonomous Access Point (AP) deployments and cloud-based designs within the centralized Cisco Wireless LAN Controller (WLC) architecture
Describe wireless roaming and location services
Describe how APs communicate with WLCs to obtain software, configurations, and centralized management
Configure and verify Extensible Authentication Protocol (EAP), WebAuth, and Pre-Shared Key (PSK) wireless client authentication on a WLC
Troubleshoot wireless client connectivity issues using various available tools
Troubleshooting Enterprise networks using services such as Network Time Protocol (NTP), Simple Network Management Protocol (SNMP), Cisco Internetwork Operating System (Cisco IOS®) IP Service Level Agreements (SLAs), NetFlow, and Cisco IOS Embedded Event Manager
Explain the use of available network analysis and troubleshooting tools, which include show and debug commands, as well as best practices in troubleshooting
Configure secure administrative access for Cisco IOS devices using the Command-Line Interface (CLI) access, Role-Based Access Control (RBAC), Access Control List (ACL), and Secure Shell (SSH), and explore device hardening concepts to secure devices from less secure applications, such as Telnet and HTTP
Implement scalable administration using Authentication, Authorization, and Accounting (AAA) and the local database, while exploring the features and benefits
Describe the enterprise network security architecture, including the purpose and function of VPNs, content security, logging, endpoint security, personal firewalls, and other security features
Explain the purpose, function, features, and workflow of Cisco DNA Center™ Assurance for Intent-Based Networking, for network visibility, proactive monitoring, and application experience
Describe the components and features of the Cisco SD-Access solution, including the nodes, fabric control plane, and data plane, while illustrating the purpose and function of the Virtual Extensible LAN (VXLAN) gateways
Define the components and features of Cisco SD-WAN solutions, including the orchestration plane, management plane, control plane, and data plane
Describe the concepts, purpose, and features of multicast protocols, including Internet Group Management Protocol (IGMP) v2/v3, Protocol-Independent Multicast (PIM) dense mode/sparse mode, and rendezvous points
Describe the concepts and features of Quality of Service (QoS), and describe the need within the enterprise network
Explain basic Python components and conditionals with script writing and analysis
Describe network programmability protocols such as Network Configuration Protocol (NETCONF) and RESTCONF
Describe APIs in Cisco DNA Center and vManage